Rightgas Reviews 

Kris came out first round and identified and an issue with the boiler and changed a part.

However for some reason it still leaked and he identified it was the heat exchanger.

He came back out and put in a new heat exchanger which look a lot of effort.

In result the issue was resolved.

The guy is a genius!

My two main contacts with Rightgas were Emma Hale, who made all the arrangements for my Combi-Boiler Replacement, and Chris Goddard, who came today and fitted my new boiler.
They could not have been more helpful.

A RightGas engineer visited my flat today, Sunday 30 March, to repair a combo-boiler that was continually losing pressure. He was absolutely brilliant in quickly assessing the problem and running the necessary diagnostics to fix it. I cannot thank him enough for coming out on a Sunday from the other side of London to attend to this job. Also, the last couple of times I've used RightGas it was able to provide a next day appointment. The service has been excellent and I am so happy D&G is affiliated with RightGas for combi-boiler repairs.

Great customer service, kept well informed throughout the journey. Flawless experience.

Rightgas has been helpful throughout the replacement of my boiler.. The engineer worked tirelessly throughout the day and was clean and tidy while working. Very pleased overall with company.

From the beginning to the end the service super friendly and professional. Highly recommend.

The engineer was on time and very efficient.
He was polite and knowledgeable and very tidy and clean in his work.

Our boiler went out of service on Monday and we had a new boiler fitted by Thursday. Emma was on the case straight away and couldn’t have been more helpful. Chris worked hard all day on what was a difficult installation.
Very pleased with the new boiler.
Would recommend Rightgas without reservation.

Been with Home serve for over 5 years and they unfortunately use Right Gas who really are so unreliable either they have a vehicle break down or engineer sick or stuck on job. Right Gas need to rename them selves as Useless Gas.

Appalling experience. Our boiler broke down a week ago and we are left without heating or hot water and it is 3-4 degrees outside, almost freezing cold. I have my elderly parents living with me aged 91 and 88. Rightgas were referred by the Insurers Domestic and General and it has been problematic. The engineer has come 3 times but is frankly clueless and cannot diagnose the problem, he spent a few hours on the last session on the phone to colleagues etc to find help and ideas as he didn't know what to do. He refused to speak with me. When I telephoned Rightgas to try and find a solution I was spoken down to and then a female administrator hung up on me. Ita 8 days now and we still have no heat or hot water, freezing cold , this company are heartless and inhumane and a bunch of cowboys. I will be reporting this company to BBC watchdog as well as reporting D and G.

Absolutely brilliant service from Rightgas from start to finish. Emma went way above and beyond the call of duty to make sure our replacement boiler was delivered to our house on time and Chris who did the installation was very helpful and a true professional. Would definitely recommend and use again.

I had my doubts about this company. However, as is allied with D&G I felt relatively happy. The first two experiences were poor, the representative being non-committal and verging on unfriendly.

I was on the verge of cancelling the policy but decided to give it one last chance. I had to call them in because the pump on the central heating was overheating.

To my great surprise, and pleasure, the operative - Anthony - was superb. He was polite, removed his shoes without being asked, competent and able to explain and discuss in an intelligent fashion. All of this was especially commendable as I learned that he had been asked, at the last moment, to take on some of the appointments of a sick colleague.

For me, Anthony saved the day and the company. I hope that he attends any further mishaps I might suffer.

I was 'appointed' a replacement boiler supplier my insurance policy. I found BOXT service to be arrogant and dismissive, probably due to them knowing there were the default supplier of the insurance company. After demanding an alternative, I was provided with RightGas - the customer service was open, friendly, responsive and informative. Emma was fantastic throughout the entire process, being both available and knowledgeable in all aspects of boiler selection, fitting and follow up. Top marks to all the team - something I can rarely say when dealing with customer service in the UK these days

I couldn't recommend Rightgas more. They were very polite, efficient and competitively priced.

Shocking - previous Boiler services by this outfit. Booked with another company when pulling the case off the boiler the engineer was confronted with 6yrs of debris due to the boiler never being serviced the previous years. They cleared out a box of debris, their hoover was not able to to take it all. Clearly this outfit just sign the inspection certificate without doing any inspection. It's no wonder modern day boilers are only expected to last 15yrs.

Engineer Ant visited me first to diagnose the problem followed by Adam this morning. Both were very polite, considerate and professional. Very good.

We’ve experienced both the service and sales teams of RightGas and without exception everyone we’ve dealt with has been helpful and efficient. The service team are really helpful and respond quickly. Emma in sales and the tech team were really good at finding a solution that would fit our specific requirements for a new boiler system and kept us updated all the time.

If I could do less than 1 star I would. Words actually fail me... Between these guys and domestic & general, being vulnerable means nothing. 3 strokes and a heart problem means nothing to them, no heating since 20th November, hoping they will come tomorrow after 12. 4 days no heating at the coldest time of the year!!! My MP has been contacted

I can not recommend this company enough! The engineer, Chris Goddard was wonderful, going above and beyond with the installation of our boiler. Highly recommend

Richard has delivered a great service by fixing the issue with a motorised valve that would not open to allow heating water from the boiler to heat up the coil inside our hot water tank.