Rightgas Reviews 

Engineer Needs Re Training
The engineer arrived and was immediately off hand. He took the cover off the boiler and failed to notice a disconnected wire. He told D&G that they would require 6 parts ordering to make the boiler work and also a sink needed removing as this was a health and safety issue. Sink was removed. D&G claims decided the parts would cost too much and said we would need a new boiler. For a second opinion we asked a local plumber to take a look and they immediately diagnosed that one of the electrode wires was disconnected. A new part the following day costing £36 plus 30 minutes labour and the boiler was working again. Saved £3800.
Altogether 2 weeks of unnecessary phone calls.
Never ever use Right Gas and if you are using D&G make sure they send you competent engineers.

Super job as ever by Rich and his co worker. Very friendly, polite and clearly knows is stuff. Highly recommend

Richard came over to fix my boiler...absolutely brilliant guy. Knew the stuff inside out to the minutest detail. Highly recommended.

Rightgas was highly responsible and very helpful in dealing with my boiler crisis. Full marks to the business - in particular to Lee Carter and to Chris, the plumber.

My old gas boiler in my flat became unusable suddenly. Given that our flat is on the 6th floor of an apartment block, it was almost impossible to replace it with a gas boiler given the revise rules following the Grenfell Tower tragedy.

So, RightGas set out the alternatives with skill, leading me to choose an electric boiler for the first time.

Although this solution is likely to have higher running costs than gas at present, it is the right direction for those of us keen to minimise our use of carbon as our contribution towards the fight against climate change.

Chris, the plumber involved, and the electricians who were heavily involved too did an excellent job, completing it within seven hours.

The new system immediately startted working efficiently and continues to do a few days later.

I woke up this morning with no hot water but luckily, Richard came to the rescue within an hour. I have used him for boiler issues over the years and he has managed to fix the problem every time. He is polite and efficient and I couldn’t recommend him enough.

David D is an extremely knowledgeable chap with a nice personality to match.

It was a pleasure to observe his gifts and talents.

I just had my boiler serviced by David D and he was amazing! He called before arriving to let me know he's on the way. When taking a look at my boiler, he was thorough with explaining what work needed to be done, took me through everything in a way I'd understand. He honestly went above and beyond, and provided exceptional service at the same time - and even tidied up after he was finished. Because of the service I've received from David, I'd highly recommend RightGas to friends and family. He even helped me with putting a pigeon into a box as it unfortunately passed away on my door step (I am petrified of birds) - It's always lovely meeting genuinely nice people. Thank you very much!

We had the pleasure of meeting David D today who was pleasant, polite and got the boiler fixed very quickly this morning. He was honest and told us the issue, had the part with him and managed to fix it with 30 mins of arriving and was even kind enough to put everything back under the sink. Would highly recommend, very rare to come across honest people!

I can't rate the excellent work of David D high enough! He has been to ours a few times lately to sort out our aging boiler/leaky radiator. He is very efficient and so tidy and respectful. He even asked how our daughter was doing as I had told him several months ago she had bad injuries from an accident. Ten out of ten!

David D was great. has been here a couple of times to service my boiler. Nice chap, informative and proficient.
Thanks

Shambolic.
Had a 8am to 1pm boiler service booked.
No one came.
No one phoned.
I phoned after 1pm to be told that the service engineer was dealing with a gas leak seven to ten miles away (wouldn't say exactly where due to GDPR) and was delayed.
Fair enough in an emergency but now I have to wait another month for a convenient time for my boiler to be serviced.
I asked why there was no phone call and was told that others were being phoned (maybe I would have been) but that means that several people's appointments would all have been missed or delayed.
Not impressed when paying Scottish Power £3.50 a month.
Need to cancel/not renew and find a more local man to service my boiler.

Excellent service from Richard and lucca, came on time, very polite couldn't be better. Hipe to see them again next year

Follow-up repair work had been identified as necessary during the April 4 visit by David D, parts had to be ordered. When David D returned and completed the work he did so with great attention to detail, checking that the system was fully functioning when he had finished. It was very helpful to have an engineer who is familiar with my heating system - and who has such a pleasant manner.

Had a pleasure of dealing with David D twice ina row. What an exceptional service. Very friendly and professional. I hope to get David to service the boiler again in the future

We had a problem with our CH after a small leak and Chris Goddard came to flush the system through.
It was not as straight forward as it should be but he was courteous, good humoured, easy to have all over the house and most of all good at his job and an optimist.
We were so pleased with the result and many thanks to everyone at Rightgas who I will not hesitate to recommend to friends in need.

Richard from Rightgas came to assess my boiler. I missed his 2 calls, plus the call from the office to say he's on his way (my smart watch did not buzz on my wrist!) He was very courteous and professional about it, as I greeted him accusingly with, 'you were meant to call me first'.
However, my drama aside, Richard reviewed the boiler, asked a couple of questions and diagnosed the problem immediately. The pressure on the boiler was constantly dropping due to a leak inside the boiler cylinder. This meant that up to 4x a week, I was having to turn up the pressure valve. This has been an ongoing problem.
Fortunately, Richard had the equipment to fix it and the whole process took approximately 20 minutes.
I apologised for the missed calls, Richard forgave me and I am a happier customer, as I can now go back to checking the valve pressure one, maybe twice a year.
Thank you Richard.

Kevin arrived promptly, was extremely professional, fixed my valiant boiler. In no time at all I had hot water and central heating, to reassure me he waited until I was satisfied everything was working properly -Excellent service, over and beyond what was expected.

David D very professional person , came over had our E1 Ignition sorted in no time , he knew what he needed to do and now our boiler is up and running thanks to him would definitely recommend him 🙏🏽

Efficient service by David Dee-a friendly engineer.

Mario and Anthony were excellent at restoring my boiler to good working order. A special thanks to Mario who made several visits in helping to resolve issues, and was always polite and friendly.