Rightgas Reviews 

Had this company come in for our annual boiler service organised by my boiler insurance company. Service found I needed some parts replaced but engineer couldn’t order the parts or book the job in to replace them and suggested I call the insurers instead for them to order and book the job. However the customer service lady from RIGHTGAS called me today and rudely said she couldn’t order the parts either despite it actually being her job!
She was so god damn rude and kept interrupting me that I ended up hanging up on her. Called my insurers and they are sending another company to deal with my service and repair instead as I refuse to deal with RIGHTGAS anymore.

Annual boiler check through Direct and General, David from Right Gas was friendly, knowledgeable and professional. Fixed a problem discovered during the check with parts from his van, no need to rebook a fix. Some good advice given too.

Ross the engineer was very helpful and was very polite with the tenants

Sometimes an organisation shows it's true colours when things don't go perfectly.
What impressed me about Right Gas was that
1) The telephone staff were empathetic and responsive to my worries and confusion
2) The matter was efficiently escalated without me even asking for that and a manager called me back, out of hours on a friday evening, and used his greater understanding to resolve the issue with me. Then on a second occasion he called me back promptly and took action to deal with the resulting interactions needed with Homeserve, where it's not really possible to speak with someone that understands the technology.
Detail:
Due to a complex set of circumstances an engineer misinterpreted our thermostat as not working. The first I heard about it was when Right Gas phoned me and tried to make a new appointment to fix it, which
1) confused me as the tenants had reported everything passing and everything working and
2) worried me greatly as that would mean the Gas Safety Certificate was not current.
As stated above my concerns were considerately handled.
It turned out that because the boiler had tripped an internal switch and needed restarting (which the engineer had done rather than just saying that it wasn't working so he couldn't do the Safety Check) the thermostat needed some time to reconnect with the boiler. Similar situations with other suppliers have resulted in months of wrangling and service failure. The opposite was the case here.
I also think that it's impressive that Right Gas had taken steps to remedy the perceived problem in ordering the parts etc.
In short - everything was taken care of in a way that minimised my stress and work. I am genuinely grateful.

Very quick, polite and professional worker Richard

Had my boiler serviced this morning, the engineer, Richard, was very knowledgeable and helpful.
Extremely pleased with the service he gave me.

I had a boiler service this morning and Ross, the service engineer was brilliant. He was able to explain things very well and was very respectful of being in someone else's home.

Richard the gas engineer had my boiler up and running in know time.as a pensioner I was worried I would be without heat and hot water.richard put my mind at ease..a very pleasant young man

I had my boiler serviced today by Richard, he was friendly and polite, also left my kitchen as he found it. Very pleased with the service.

Richard was great- came to change the thermostat at the last minute. Great service and would highly recommend.

This morning my boiler failed and I claimed on my insurance. Richard the engineer from Rightgas arrived this afternoon and immediately identified the fault. He had the required valve motor in his van and replaced the faulty one. Boiler worked straightaway.
Richard is a very pleasant engineer and answered my questions. He is efficient and professional. Many thanks Richard.

problem with boiler pressure; Richard did a good job.He explained what had happened; He had repaired and replaced parts as necessary.I wish him success.

Ross arrived early and was able to identify the problem. He was friendly, helpful and gave some useful advice. A credit to the company.

I had the boiler insurance and they referred the first engineer to come and he only spent 10mins and said need to replace a few parts without attempting to fix the issues. And they had confusions with the insurer and wasted a few days. Insurer then referred RightGas. Mario came and inspected the boiler very carefully and attempted to fix it, but unfortunately it did not work. He knew that we needed this urgently fixed because of young children & babies at home. He contacted office immediately afterward and I got some clarity later in the afternoon around when the part will arrive and it would be fixed. It was not great to wait, but it's not their faults. The communication has been clear thorough. Mario also help reset the heater and underfloor heating to make sure everything works before leaving. I would recommend strongly Mario if any issues with boiler. Very impressive.

Engineer Mario ( job number 13540920) thoroughly professional, efficient and knowledgeable - most impressed.

Fantastic, from the office to George the engineer who came out three times at gone 7pm as they new I had a young family, just brilliant next day each time and did what it took to get it working again. I am very greatful them. So thank you

Couldn’t have asked for a more knowledgeable, helpful and polite person who came back within 24 hours with the part to complete the job. Definitely recommend.

Fantastic service Ross engineer came to boiler needed to order part came back and all sorted and rang 2 days later to check all ok very impressed polite helpful and lovely guy

Richard the Engineer was on time and quick to find the problem. Got the heating issue sorted and replaced the parts.

Have Homeserve Cover for my boiler. Rightgas Group were due to come in December for a health check and service. They cancelled the morning of the appointment due to "cold weather" image that in December. Before the next appointment in middle of January a fault appeared on my Boiler because of this our boiler failed the health check and our cover with Homeserve was stopped. We then had to fix the fault at our own cost because RightGas group had cancelled the December appointment. We then contacted Homeserve and rearranged another appointment for Rightgas group to do a boiler service on Monday 27th February. AGAIN they have cancelled the appointment. So have no faith in this company