Rito Reviews 731

rito has great deals on yarn and i appreciate the transparency of import fees as a US customer. there’s a little bit of a shipping wait time because they’re imports, but it’s never been too long and it’s always been worth the wait.

Great customer service and fast shipping. Prices are the best I've found.

arrived on time as promised. yarn is as described. great quality for the price. very happy to buy from Rito. I can often find yarns that are not available at other online sellers.

Pretty disappointed as I have not received my order. It left Denmark on Feb 26 and after waiting 2 weeks I was informed the parcel was lost and has been resent. The tracking number I was given would not work.

I know that Rito .com is a good company and I have used them before but frustrated that my parcel did not arrive as I needed it for rent orders.

The shipping was delayed a bit but the fact of the notifications regarding this being timely and so courteous made the experience a non-issue.
Also, the care taken with the packaging showed the care of the staff for their products!
Finally, the wool sent was top-of-the-line! So, for me it was a win-win-win effort! Thank you.

Always love the yarns I get from here! It takes a couple weeks to arrive but it is across the world from me. Definitely will keep ordering more.

I’m really happy to find a way to buy this yarn ( drops), and I I want to maintain a relationship with you, so I will be placing another order in a few days.

Item was as expected and delivery was prompt.

Had multiple missing items in several separate orders. Customer service then takes multiple days between each response and takes forever to get shipped out. While it was resolved, it’s extremely frustrating and worrisome that there is such little attention paid to orders.

I love the yarn.
The package was popped open somewhere between the warehouse and my mailbox. There was a ball of yarn missing and a couple inside were dirty. My guess was the postal service popped and dropped the package and yarn. Rita.com said they were going to send me a replacement for the lost yarn. I'm waiting for it as it is in transit. Thanks!

When I found this pattern, I first wrote to customer support and asked them about the thickness of this pattern. They answered, meaning they found out specifically for me. The thickness was just the way I need it, so I ordered it... The first pattern arrived broken, (this happens to everyone sometimes) I wrote about it and attached the photos, and they immediately sent me a second one. Second package arrived quickly and everything was perfect. I'm very happy. Thank you for the excellent service and quality product.

I have ordered yarn a few times from Rito and will certainly order again. I get Drops yarn and the quality and the price are very good. I'm in New York, so a wait is to be expected but a couple of weeks only builds the happy anticipation!

Fast shipping considering the origination. The products were well protected in the packaging. Items arrived safe and sound!

I love the yarn and needle. But I bought a pair of nortic sky and one needle came out of the anchor. So I can’t use one of the 4mm needles. I also really wish could buy more cables. If not for that this would be 5 stars!

I was pleasantly surprised with how fast I received my order considering that I’m in the US. My order was packed and shipped within a day of placing the order.

Fast delivery. Love your selection of wool and colours. I only wish it showed in Canadian dollars.

Quick delivery to the US and the ordering process was simple. Most importantly I love the Drop Nepal yarn I received. I’ll order from Rito again!

Poor packaging