Roberto Cavalli Reviews 100

My recent experience with the Roberto Cavalli online store has been thoroughly unacceptable. I received the wrong item despite providing accurate order details, and the customer service team repeatedly requested additional photographs even after I had already supplied clear evidence of their mistake. Rather than resolving the issue efficiently, the process became unnecessarily time-consuming and unhelpful.

The delivery service was equally unsatisfactory. Most of my order has still not arrived, and one parcel was inexplicably delivered to a vape supply shop rather than to my own address. This level of disorganisation is astonishing for a brand that positions itself as a luxury retailer.
After checking online reviews, it is evident that these issues are not isolated. Many customers report receiving incorrect items, experiencing long delivery delays, and dealing with unprofessional customer service. Unfortunately, my experience reflects exactly the same problems.
Based on this, I will not be purchasing from Roberto Cavalli again. The service is shambolic, unreliable, and far below the standard expected from a premium brand. I strongly advise others to be cautious before placing an order. Also, I noticed there has been no response from customer service to any of the reviews. That should say it all. Disgraceful!

Love the brand but never buying of them after this experience,headache through and through the agents are of no help and have no clue. Everybody avoid

Ich weiss nicht wie der Store ist aber ich kann nur vom Online Shop berichten. Ich habe letztes Jahr ein paar Schlappen gekauft in zwei verschiedenen Größen. Die waren aber so entworfen, dass man sich die Füße wund gelaufen hat. Das Leder war scharfkantig und hat jedes Mal nach kurzem Laufen blutige Wunden verursacht. Auch nachdem man Bildmaterial bereitsgestellt hat, wurde die Rücknahme ausgeschlossen. Auch nicht von dem anderen Paar, das überhaupt nicht angezogen worden ist sondern dazu diente, um die richtige Größe zu finden, wurde die Rückgabe ausgeschlossen. Dieses Verhalten wird der Marke nicht gerecht, beschämend.

I am truly disappointed with the customer service provided by Roberto Cavalli regarding a handbag that developed a clear manufacturing defect well within the legal warranty period.

After weeks of emails, sending photos in multiple formats, and answering repetitive requests, the final response I received was that I should repair the zipper at my own expense in a local workshop. This, despite the fact that the product is still under the mandatory legal warranty and that all Roberto Cavalli stores in Barcelona have closed—making it impossible to handle the issue through the original point of purchase as they insisted.

A luxury brand should stand behind the quality of its products, especially when the defect appears within the legally protected period. Being told to pay out of pocket for a manufacturing fault is unacceptable and goes against basic consumer rights.

I expected professionalism, responsibility, and support. Instead, I was met with delays, contradictory messages, and a complete refusal to take accountability.

This experience has strongly damaged my trust in the brand, and sadly, I cannot recommend Roberto Cavalli based on how they handle after-sales service and warranty claims.

Customer Service is an alien term for this company. They just don’t care about their customers. Items don’t arrive, wrong items arrive, or items are delivered to the wrong location. Emails are rarely answered and when they are, they have a ‘couldn’t care less’ attitude. Do your online shopping elsewhere and save yourself a lot of hassle!☹️

Comprato un sneakers sul sito online per la mia nipotina ma è veramente deludente 😔. Un azienda famoso che sbaglia e non controlla la merce prima di spedire. UN PAIO DI SCARPE ENTRAMBI DESTRA ecco quello che ho ricevuto.

Awful customer service did not respond to two emails. I ordered some trousers they were tiny and tried to return straight away. Did the online returns and got the paper work then ups said something was missing. So emailed them twice and no response. Just so glad was not to expensive purchase. Never again!

Such a big label has a bad customer service and they are acting so cheap , I bought trousers I Paid 200£ when they refund the money they cut 35£ such a big scum company ‘

Enviaram uns chinelos com tamanho errado. Pela primeiras vez fiz uma devolução e nunca me responderam ou devolveram o dinheiro. Só com a reclamação no Klarna foi possível recuperar o dinheiro. Nunca mais compro Cavalli.

Bought a pair of trousers from RC. The item has never been delivered. UPS, their currier, has treated it as a missing parcel since 5th September. Requested them numerous time to issue a full refund . I wrote several e-mails and gave them many calls, to all e-mail addresses e telephone numbers, existing on the website, NO ANSWER !!! I will file a complaint with Italian authorities. This is absolutely unacceptable because they are practically stealing the money of the costumers and their customer support is a disaster. Avoid buying online from Roberto Cavalli !!!

Bought a dress, which was to small, returned it immediately, on 22.08. Requested them to inform me about the refund, wrote several e-mails, to all e-mail addresses, existing on the website, NO ANSWER !!!
No one cares, no one answers. Tried by the means of PayPal, same result. I will escalate this, with PayPal, but I will also file a complaint with Italian authorities. This is absolutely unacceptable because they are practically stealing the money of the costumers. Pity, because the products are OK, but the customer support is a disaster. Avoid, if you're not sure of the measures !!!

Achtung Betrug !!! Verkäufer erstattet nicht das Geld für Retouren aus Onlinebestellungen. Der Verkäufer schuldet mir noch 264 EUR.
Attention fraud !!! Seller does not refund the money for returns from online orders. The seller still owes me 264 EUR.

Please read the comments below before doing business with this company.
I purchased a shorts for my son to wear for his birthday. During checkout it stated that the shorts would be delivered on August 22.

After payment the delivery date changed to August 26. I had to travel and missed the delivery.

Upon my return I went to the service centre that UPS delivered the package and returned the package Immediately.
I contacted Robert Cavalli informing them of the return which I received a correspondence email. Roberto Cavalli received the package over a week now and I have sent several emails requesting an update on my refund to which the company has not responded.

Am liebsten gar keine Sterne , Ich habe die Ware zurückgeschickt, aber bis heute – ca bald wird fast ein Monat aber biss jetzt keine Rückerstattung bekommen. Mehrmals E-Mails geschrieben, keine Antwort. Sehr stressig, man muss ständig hinterherlaufen. Ich empfehle absolut nicht, einfach katastrophal!!

Hi,
I wanted to return some white slides ad there was a mark on them. Customer services asked me to send pictures which I did, and they stated the shoes had been worn. They mistakes definitely had not, I'd put pictures on here if allowed and yiu can judge for yourselves. Absolutely ridiculous level of post sales service. AVOID!!

I had a very disappointing experience with Roberto Cavalier. I returned an item over three weeks ago, and although the tracking shows it was delivered to their warehouse, I have still not received my refund. I have tried to be patient, but the delay and lack of communication are unacceptable. A refund should not take this long once an item has been received. I would not recommend this company based on my experience.

I never dreamt I’d have to Google others’ experiences with this company, sadly too late now as, like many others here, my experience with contacting the company to try and send something back has been horrific.
I have sent numerous requests on the website, emails to customer services and other departments in the company, and phoned the London store but haven’t had a response from anyone.
The reason I can’t send the product back is because there is a fault with my online account, something I have raised with them previously but nothing has been done about it.
Now it all leaves a bitter taste in my mouth, I shan’t be putting myself through this again by ordering from them - if I could award zero stars I would.

Disgusting experience, I have sent 5 emails asking for my refund and haven’t heard back at all. I Haven’t recieved my refund have raised a case with Paypal.
This needs to be posted on social media as this is unacceptable service and I hope the brand hears this

I wish I had read these reviews before I ordered from Roberto Cavalli. Like other reviewers I returned an item weeks ago and despite customer services confirming receipt-they have still not issued a refund. Numerous calls with customer services illicit no results and although they advise they have/ are sending emails to me ( even as I’m waiting on the phone with them) they never arrive. I would not have imagined a brand of this calibre would behave so dishonestly and recklessly with customers and will never order from them again.

They operate a misleading practice around express deliveries where they indicate a next day delivery date for a cost of £25 but they fail to state that there is a 6 working day order processing time.
This was their response when I tried to get a refund of the £25 that I unnecessarily paid:

“For this order, the processing time was 6 working day and your order was shipped on 05/06/2025.

Since the order was delivered on 09/06/2025, within 2 working days, we regret to inform you that we are unable to honor your request.

Please note that with express delivery to your country it takes 2-3 working days to be delivered.”