Roberts Crossley Solicitors Reviews 494

At the start of our house move journey I half-jokingly remarked to our estate agent that the conveyancing profession in the UK needed a disruptor such as Amazon to enter the market and turn it on its head, by doing things differently – and much better – than the industry norm that those of us who have bought or sold houses before have come to expect. To me there seemed to be so many opportunities, some of it quite “low hanging fruit”, to work more efficiently and deliver service improvements to the client, including through better use of technology. One gets the impression from many conveyancing firms that nothing has changed, that this is a profession stuck firmly in the 20th century.

We were delighted to find that Roberts Crossley (who we stumbled across looking on Trustpilot for top-rated solicitors) have already achieved many of the new ways of doing things that a good market disruptor might deliver. They make great use of technology to achieve efficiencies (and cost savings for the business too, I’m sure), they are accessible and communicative, being quick to respond to emails, and often your conveyancer will even answer the phone if they’re available when you call, or if not call you back later. They are supportive, seeming to actually ‘get’ that you are the client, who at the end of the day pays their wages – this should of course be the norm, but sadly it’s not. And they are efficient and work much quicker than one is accustomed too from prior experiences – and in particular, recognise times in the process when this might be especially important. I particularly liked that they have an option for an expedited service offering fast, guaranteed response times should this be needed, for a very reasonable additional fee.

Ben who gets regular favourable mentions in reviews here was our paralegal; he certainly delivers the excellence as described above, and is very personable and approachable. We had a slightly more complex process than the norm, selling two homes separately owned to purchase our first home together, plus as we were buying a new build that was also more complex and time-critical, due to the slightly unreasonable demands developers typically place on you. With Ben we felt in a very safe pair of hands throughout, even more so when having secured an excellent plot for our new build, one of our buyers wobbled and withdrew, which for a while was in danger of putting the purchase we thought we’d secured in jeopardy. During this critical time Ben could not have been more supportive, as we worked to put in place a ‘plan B’ to ensure we didn’t lose our new dream home!

When I write such a glowing (and deserved) review I like to pause and ask myself, is there anything the company could improve? The only thing I can think of, on occasion in the process we stumbled upon what was no more than a careless, silly (and unforced) error in something that had been sent to us. Each was relatively trivial, but given all the positives we experienced as detailed here, we did find this a little surprising and unexpected. We’re not sure if these mistakes were made when rushing, and the odd one will always slip through. But if a way could be found to tweak up the attention to detail for the small things as much as the big and important things, that would only further enhance the company’s obvious pursuit and delivery of excellence.

I have used Robert’s Crossley’s Solicitors a couple of times now, once for a purchase and then for a sale, and Jonathan Davey has always been prompt and proactive in dealing with my case. The communication is excellent and the cost is competitive.
I would definitely recommend Jonathan and RC Solicitors.

As first time buyers Jonathan made the entire process very easy and stress free! Emails were responded to in good time and he always picked up the phone. Our estate agents even commented on how quickly he got everything into place for us. He was amazing at answering any questions we had and making sure we understood everything at each point, couldn’t fault him and very happy with our purchasing experience. Thank you Jonathan! We did have issues with a deed of trust, not handled by Jonathan but these have since been well resolved by the company so we are happy overall

The sale of my leasehold flat took longer than expected due to non-simultaneous additional questions from the buyer's solicitors, but Lily handled it all very well and kept me updated throughout. Would use again.

Efficient and polite. I would recommend.

Communication was easy, timely and clear.
There were no issues.
Very appreciative of such a high quality service.

Thank you Katy and Team.

Big thanks to all at Robert Crossley Solicitors, especially Katy for dealing with our recent purchase of a flat and three flats last year.
Katy was very efficient as usual and got us over the line in quick time with great communication at all times.
Thanks again

Really great experience as a first time buyer, clear communication meaning there was far less for me to worry about!

I can highly recommend John Roberts at Roberts Crossley Solicitors. He has completed several propery sales and lease extensions for me. He is very efficient and is available to answer questions during the process, providing excellent service.

Dealt with our house sale in a professional and timely fashion.

Rob was excellent throughout this process, communication is key and i was very happy with the service i was provided. Extremely helpful and insightful, would use again and would highly recommend.

With a very protracted sale and lots of additional questions from the buyer's solicitors felt that we were dealt with very professionally and found Katy extremely helpful throughout

Katy Hutchinson was a breath of fresh air. Always responsive and kept me in the loop throughout the process.

Katy demonstrated exceptional professionalism and expertise throughout the entire purchase process. From initial engagement through to completion, she managed every stage with efficiency, clarity and a strong attention to detail. What could have been a highly stressful transaction was handled seamlessly, with clear communication and structured guidance at every step.
Her ability to explain complex matters in a straightforward and accessible manner was particularly valuable, ensuring I felt fully informed and confident in each decision. The transaction progressed swiftly and without unnecessary delay, reflecting her strong organisational skills and proactive approach
I would have no hesitation in recommending Katy to anyone seeking a knowledgeable, reliable and highly professional property specialist

I used Robert Crossley for conveyancing 9 years ago. I am now in the process of selling again and found that they didnt do the job right! Documents which should have been checked and provided weren't, there were errors in my title deeds which Robert Crossley didnt notice and as as result I have had to take out numerous indemnity policies.

My current solicitor tried contacting Robert Crossley several times to see if they had any records to help, but received no response to emails and calls were not returned. What credible csolicitor ignores another?!

Clearly corners were cut and mistakes were made, but my solicitor advised me that Robert Crossley made so many errors and people need to know about their shoddy service.

During a conveyancing process, a mistake was made and my address was given to another company incorrectly. As a result, through no fault of mine, the company issued invoices which I didn't receive and I was charged late payment fees of £1435, which I had to pay. Mistakes happen, which I understand, but I asked the partners of Roberts Crossley for compensation and I was totally ignored.
Not acceptable professional or moral standards, especially from a legal firm.

We recently completed a chain transaction for a property in December. As with most chain property transactions, there were a couple of complexities along the way, but Robert Crossley and the team particularly Ben; consistently delivered a professional and exceptional service, as always.

We found the company online about 2019, have worked with Ben for years now, and the standard of service has always been outstanding. Communication was clear, timely, and reassuring throughout the process(s).

A great firm to work with and highly recommended.

- 'Desola

Amazing amazing amazing. Very professional and got the job done perfectly. If you are looking for a talented team that gets it done. These are your got to team. Robert Morrison worked on my sale and did a fantastic job!

Phone calls were answer promptly as was all correspondence.
Staff were polite and helpful at all times.
Price was very competitive

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as he said its much easier and quicker for him. He even set up a Zoom call while I was on holiday in India to ensure there were no delays in the exchange of contracts. Remarkably, their bill remained the same as their original quote despite this very personalised service. I highly recommend them.