Roberts Crossley Solicitors Reviews 494

Robert's was a great guide through the process; which was completed smoothly even though we had to deal with multiple potential buyers.

We’ve used Ben twice now to buy and then sell a property. He is very calm and gets the job done. Communications are very good. I would definitely recommend him. Thanks for your support and assistance Ben.

Fabulous service - this is my 3rd purchase and great service from start to finish as always. Big thanks to Ben who has been great to deal with - always friendly and helpful, and nothing is ever too much trouble…. Would not use any one else and look forward to future dealings with Ben and team :) Thanks again

Such a helpful chap Stephen Mellor kept us informed the whole way, highly recommended.

great communication, easy to deal with.

Always willing to help with any problems during my flat purchase regardless of the obstacles put in place by the sellers and there solicitors.

Ben at roberts solicitors is great! Helped me on many occassions and very knowledgable, prompt, efficient and reliable. He has helped and calmed me a lot and been great on many tough occassions over the years I have used him. Always Brilliant Ben Thomas has great people skills and is a pleasure to work with. Recommend very highly.

I recently used Roberts Crossley Solicitors for the purchase of a flat I bought at auction, and I couldn’t be happier with the service I received.

A special thank you to John Roberts, Senior Conveyancing Manager, who handled everything with exceptional professionalism and efficiency. Buying at auction comes with tight deadlines and a lot of pressure, but John made the whole process run smoothly and stress-free. He was always quick to respond, kept me updated at every stage, and ensured all the legal work was completed well within the short timeframe.

I was really impressed by his attention to detail, clear communication, and the way he anticipated potential issues before they became problems. Thanks to John and the team, the transaction went through without a hitch.

I would highly recommend Roberts Crossley Solicitors—especially John Roberts—to anyone looking for a reliable, knowledgeable, and efficient conveyancing service.

Lily has been incredibly helpful and professional throughout this process. Her communication has been prompt and highly proactive. Thank you; I couldn't have asked for more. Highly recommended.

Ben communicated with us well and promptly throughout the whole experience. I would recommend using this company.

Ben was very helpful during the process and replied to question promptly and professionally

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our questions.

Our first time house move went through quickly and with minimal stress thanks to Ben and his work. These solicitors were also the most cost efficient quotes we received.

Thanks,
Caitlin

Kept me informed every step of the way. As a first time buyer, stephen made the process less stressful.

The conveyancer who dealt with my sale was efficient, and did her best within the confines of the company's business model.
The sale of my freehold , mortgage-free , house took nearly six months to complete. Both the buyer and the seller chose to use online companies , and we both wish we hadn't. The conveyancing teams had been trained to use email as their primary, if not only, form of communication. Email is a reliable tool for exchanging information, but pretty unhelpful as a medium for problem resolution. A number of problem issues arose during the sale process, and resolution by email was unreliable and very time consuming throughout.
Another issue was the company's inability to adjust practice to assist an elderly client with very limited IT skills. I had not been trained to forward and attach documents , and this also contributed to delays.
Also there was little attempt to explain the process terminology. I assumed that I had to respond promptly to the buyer's "enquiries",which I interpreted as requests for information in answer to questions. When I received the same "enquiries" again and again , I began to realise that these were not "enquiries" but "demands"------i.e --- if you do not find a way of producing these documents, we cannot allow our client to buy your house !!!
If this had been explained to me, the process would have been quicker and smoother. e.g I had to lodge formal complaints against the Council , who had omitted to issue a buildings regulation certificate for my conservatory. I could have done this six weeks earlier if so advised.
Roberts Crossley have a business model, which could be improved a) by training staff to use telephone communication to aid problem resolution b) by explaining to clients the process terminology clearly and helpfully ,and c) by proactively modifying their practices to assist elderly people without IT skills.
As a person of almost 80, I think I should have chosen a local firm of solicitors to handle my sale , even if this would have been a little more expensive.

Everything was made clear and nothing was to much trouble for Roberts Crossley.
I would definitely recommend them

A seamless uncomplicated transaction with fantastic communication and delivered on time.

A certain recommendation for RCS, this is the second home they’ve helped me with now and their help and guidance throughout has been exemplary. Property transactions are rarely smooth unfortunately but Lily who managed my case made what could have been a stressful journey feel well managed and in competent hands. Communication was alway clear and timely, and Lily was very patient in answering all my extra questions and emails. Lily’s professionalism and attention to detail gave me the confidence and piece of mind I needed. Highly recommend RCS services for a great service.

John Robert’s dealt with our house sale which went extremely well . Communication with him was excellent and all details explained regarding the sale - recommend

These guys & gals are just brilliant. I've used them numerous times for conveyancing and its always a breeze. Much cheaper that most and mush better too

This is the second time that we have used Roberts Crossley Solicitors and Will Mellor in particular, the service provided was again absolutely superb from start to finish, our sincere thanks to Will and the team at Roberts Crossley Solicitors for the successful conclusion, Steve and Kath,