Rock-Ola Jukeboxes Reviews 

Easy to deal with
Fast shipment

The Wes site was easy to navigate and delivery was quick.

Quick service and delivery. The key did not work however, the mechanism took the place of the previous lock. And worked well.

Staff, especially Mr. Espinoza is very professional, knowledgeable regarding all of your products, and strives to satisfy the needs of the customer.

We talked to a service representative who talked us through several attempts to connect our remote to our older jukebox. We all agreed on a new remote. It arrived in a timely manner, in good shape and indeed works well. We enjoy our jukebox so much!

Descent site you get some parts from, if you know what your looking for. Goodluck calling, no one will answer but you will get a call back 3 days later from a person with minimal knowledge of the machines. They will just refer you to someone else that does. Goodluck

Jackie was extremely helpful and sincere regarding the update on my order.

I am waiting for rock-ola to send me the right key and i cannot use the jurte box till i get the key I have sent the wrong kes back and have supplied you with the serial number and the model number for the jute box so i can get the coreect cash door key and am patiently waiting

Just bought a die cast model but delivered quickly and on line purchase was no hassle.

Anytime I order from Rockola, it has always been a good experience.
The order is always handled quickly and shipping can not be beat.

Your quick and detailed response to my technical question enabled me to fix the problem with ease.
Thank You

You may want to reconsider your shipping company when you ship to Canada. UPS charged me an additional $74 handling fee. If you had used the postal service, I wouldn't of had to incur these additional costs. :(

The silver roof top is all spotted and scuff,direct in the box. The instructions say don't touch, no wax, no nothing. It need repair ! You charged me $15 for delivery and I had $31 more to pay in broker fees to UPS ...? You didn't told this. I'm not satisfied. I sent you back an e-mail telling you all this and you didn't answer back...

Terrible support! I have been having issues with my jukebox that I purchased 10 years ago and I can’t seem to get any support from Rockola manufacturing. They keep sending me emails to purchase a new jukebox but they won’t help me fix what I already have. The company used to be good, but ever since it was taken over by Alexander Walder-Smith, it seems to have gone down. I have been trying to call and I have been sending emails only to be ignored. There is never a response. On the website there’s a chat button and when you click on it, it asks if you want to wait or receive an email back. You can wait or you can select receive email and you will never hear anything from this company. Even tried emailing Jorge R. in the service department but he seems to do a good job at ignoring you also. Very disappointed in this company. All they want to do is sell their machines, but they don’t seem to want to help when you need support. I’m surprised this company is still in business, with jukeboxes being 10 grand or more I really don’t know how anybody can afford a new one these days. Mr Walder-Smith you really need to do something.