Rock-Ola Jukeboxes Reviews 

Needed repair on an orange amplifier and they were
very helpful in sending me their address and the RMA#

I’ve been trying to get the information from Rock-Oka to process a return and customer service has not gotten back to me. It’s ridiculous! This same terrible approach was used when I used the online assistant to ask questions regarding the things I purchased online. I got exactly zero responses to all of my questions and like a fool I proceeded forward and purchased the items anyway. Now I can’t return them. Deplorable…

Ordered a new remote and it came quickly. I am trying to get my jukebox repaired after losing some parts in my move. They have been very helpful and easy to work with.

Mixed bag, Rocky start but ultimately very happy.

First the good

1. My Crystal Bubbler is beautiful. This Jukebox looks awesome in the house. Worth the wait.
2. Because of the poor customer service and response I was receiving, the CEO personally helped me and included great music already installed.

The Bad

1. The sales person told me I would receive my custom built Jukebox in 3 months. It took 6.

2. It usually took days to get a hold of the sales person, then she ghosted me. (This is when the CEO got involved)

I purchased a connect by Sonos. This allowed me to wirelessly connect my Jukebox to all my Sonos speakers throughout the house. Sounds great everywhere.

Ultimately, this music player is fantastic. So many comments, center piece of my home that also plays great music. Some problems getting it, but now that it is here, Super Happy I purchased.

1. No one answered the main line, even though it was during business hours
2. Sent the wrong size double title cards. No response when contacted

The product is available and a good price and shipping very reasonable

Received as expected,
Fast shipping

Called and ordered my Rock-Ola part, which they had in stock. Excellent customer support and it arrived in perfect condition. Highly recommend them.

Correct part and on time with a great price.

Still waiting for Rockola Bubbler in white. Order Jun1,1922. Will be a year next month. No news about when it will be delivered. Don't know if I should demand

my $9000 back or wait another year??????

Orderd a Bubble tube for CD8 Bubbler. Great Parts department personnel. They are professional, friendly and knowledgeable what a great help. Great emails keeping me updated. I always buy my parts from them. This Juke is in my home.
Thanks to all at Rock-Ola
Dave

Molto buono, farò ancora affari con voi

After a nearly 20 month wait (on a 14-16 week delivery) our Rock Ola Jukebox finally arrived. It was delivered very well crated with "tip sensors" attached to provide visual information as to the care it received during transit. It has been a very stressful period and not without extreme frustration with Rock Ola and "In The New Age". With that said, we are thrilled with our new jukebox! It is a awesome machine and it works perfectly! It is very well built with great fit and finish! We could not be happier with our unit (100 CD player). If you are still waiting for your unit I hope this post will help you with the knowledge that it will be delivered and you will be happy with it! If it had been delivered on or near schedule this would be a FIVE STAR review.

Great product! Fast shipping. Very happy with ROCK-OLA.

STILL WAITING ON OUR ORDER AFTER 3 WEEKS. I HAVE EMAILED TWICE BUT NO ONE BOTHERS TO REPLY. DREADFUL SERVICE

One of my LED tubes went out so I had to replace it. Shipping was so expensive I decided to go ahead and get a spare. They arrived quickly but one of the tubes was a dud. I tried to call parts department. After 15 minutes on hold I gave up and sent an email asking for a replacement. Have not heard back.