Very good after-service with -at the moment not for purchase findable -replacement for broken portafilter. In no time there came one.. now i can enjoy again my admirating espresso machine. Still love... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Upgrade pack for original ROK.....not so good. No tight seal for pressure. Ended up putting original silicone filter back in with the metal competition filter also. Once I separated it from it's... Toon meer
The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Toon meer
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contactgegevens
2 Scala Street , W1T 2HN, London, Verenigd Koninkrijk
- info@rok.coffee
- rok.coffee
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent upgrade
I recently bought the GC upgrade kit along with a naked portafilter. The GC kit really does allow the right pressure for good espresso. the naked portafilter gives me a much easier idea of whether I am under or over extracting. I've found that 14g of beans is the best dose size for this machine. I also use the Sage Pro grinder which I find a lot more consistent and time efficient to get the grind dialled.
All happened as expected with a bonus
All happened as expected. And they gave my wife a discount on an accessory. Spot on.
Buy it!!
Excellent design,good construction,precise coffee
cut.
Delighted to be have it.
Absolutely the best coffee grinder.
Best espresso maker and grinder and great service!
Everyone who's had a cuppa has said that it's the best they've had.
Descent shipping and great product!
A Must have
To be honest, it's probably the best value for money to get a good coffee. Since 2015, i've been making 2 coffees every lunch for me and my dad, it's become our little ritual. More than a coffee maker, ROK is a experience. I use a pod coffee maker for caffeine and a ROK for the pleasure of good coffee.
ROK upgrades
I have been an early onboarder of the ROK and while I use it daily I was not impressed by the quality of the espresso. In my last attempt to stick with it before forking over thousands of dollars on a suitable pump machine I bought the chamber upgrade kit, beech tamp, and funnel. These upgrades have been more then worth their dollar in the quality of the equipment and I should have done this along time ago. The tamper fits well in the baskets and the grounds funnel cuts down on the mess when loading from my niche. I am very very impressed that these small changes made such huge upgrades in shot quality and I can assure you I will be using my ROK far longer then I anticipated before upgrading to a prosumer home machine and I am also no longer interested in any of the flair products as your upgraded unit is on par with the quality I have tasted from them at far lower prices.
Good warranty / refund policy
Good warranty / refund policy. Good UK - EU consumer coverage. No surprising taxes or transport fees added.
Rok advocate from way back and on my…
Rok advocate from way back and on my 2nd Rok Espresso. Upgraded to GC and grinder. Recently bought the Crema Plus kit and the Dosing Funnel. Only niggle is why does nothing fit? The tamper is too small for the portafilter, the Crema Plus kit doesn’t fit properly in the portafilter and the Dosing Funnel doesn’t fit on the Crema kit. I make coffee throughout the day and it is a bit annoying.
Fast service and a nice machine
Fast service (even currently), very reasonable price for replacement parts for their machine. The Presso/Rok machine is a very nice way to made very good quality espresso (provided you have good coffee beans and a grinder which grinds fine enough). I have had to replace a few parts, but my machine is quite old.
Great British company
Great British company and always great service, quick delivery off accessories and parts
Serious company
I remain a fan
Delivery of the converter kit was really fast...even faster than originally promised.
Kudos to ROK for offering the conversion kit as a retrofit to the original design...very eco, very considerate, very appreciated.
The how-to video was clear and easy to follow.
GO ROK
Colis livré très rapidement
Colis livré très rapidement.
Montage facile et mouture adaptée à ma machine espresso Rok
practical, sustainable, sexy
I received a rok espresso machine a few years ago as a wedding gift and loved everything about it except the tiny plastic tamper. I checked out the website and found that rok not only has a beautiful tamper they have upgraded the espresso machine AND have a conversion kit! I love that they stand by their product enough to offer a conversion kit instead of pushing a whole new piece.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








