Cooksprofessional Reviews 

just received my bean-to-cup espresso machine and I'm in love. can pull an incredible shot with a great creme and the steamer is perfect for latte art (a hobby of mine). I love how customisable the grind and pull time settings are. delivery time was speedy and I can't wait to master my latte art !!

Ordered a Cooks Professional Hot Water Device.

It’s a great product, Fast delivery and amazing customer service. Also looks great in the kitchen.

Happy customer here. :-)

I bought the professional bread maker, which makes excellent larger, normally shaped loaves. However I mislaid one of the two instruction booklets that come with it. This contains recipe amount details for the various programmes. I phoned Customer care and spoke toJamie, who was extremely helpful. He spoke to his team, who managed to find a copy from a returned machine which they sent to me.I thought this was extremely good customer care.

I purchased a cooks Hot water dispenser a few months back and it has been brilliant for saving money but also how it looks in the new kitchen. I have just ordered new filters and forgot to change my delivery address. I have been speaking to Sam who sorted it all out. Great customer service and I would recommend to anyone.

I’m really impressed with Cooks Professional. The countertop oven I purchased is excellent quality, feels very well made, and has performed brilliantly so far. It’s clear that a lot of thought has gone into the design and build.
Delivery was exceptionally quick, and the communication throughout the order process was first class. I was kept informed at every stage, which made the whole experience completely hassle-free.
Great product, speedy service and excellent customer communication. I would have no hesitation in recommending Cooks Professional and will definitely consider them again for future purchases.

My mixer started making funny noises so I contacted the company and spoke to Jamie who was amazing at sorting my problem out by arranging for me to have a new food mixer. This was delivered within two days. Very professional company. Thank you 😊

Follow on from previous bases for food tray arrived well wrapped and secure cannot fault any of the service and help received many thanks for your 5* service

Bought the ice cream maker, absolutely brilliant and so easy. Everything went so smoothly with the order and delivery.

We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was not delivered and the message from Amazon was to say the package was damaged in transit and to contact Cooks Professional. We have sent multiple emails to them in the past 8 weeks and received not one answer. Cooks professional should have sorted this with Amazon but have washed their hands of it. Rubbish customer service.

My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polite, helpful and listened to my concerns and was able to put my mind at ease Sometimes it's the operator (ME) with the issue not the Machine
Thanks For The Great Service Sam off to Make some delicious Ice Cream x

I bought a set of Cooks Professional cast iron pans in July for £186.98. Within a month the enamel has started to flake off, the website says there is a 25 year guarantee. I contacted them for a refund or replacement but they said the damage had been caused by rough handling and therefore they said it was not covered by their guarantee. If you want a set of pans to last longer than a month, I really recommend avoiding this brand a complete waste of money.

I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund or replacement has been so difficult as they use AI to reply to messages. Ironically I was buying eco kitchen sponges, and have ended up using a company that is anything but ethical or eco friendly.

The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very quickly and are very controllable. The oven also heats up quickly and cooks evenly. Recently there was a problem with the paint adjacent to one of the rings bubbling. When the company were notified of this problem the oven was very promply replaced. Excellent service!

Mixer motor started smoking after a few months only. Nightmare to try to get a replacement, they ask all sorts of questions to avoid their statutory rights, now they want me to buy a box and packaging to send it back to them under my responsibility. COWBOYS.

Bought something via Amazon. Returned it but problem with the delivery. Noone will help despite it beign returned direct to Cooks Professional - just keep sending me round in circles. Very disappointing.

Added an ice maker into basket, signed up for newsletter which promised 10% off but email didn’t arrive. Checked junk folder and nothing. Left for a couple of hours and there was an email not in junk but in inbox saying we’ve saved your basket check out now! No, the reason I didn’t check out was because I was waiting for the code which didn’t arrive yet your sales booster did?

Ordered from somewhere else

Hi I recently purchased a spare part from this company. The product description and photos suggested it was compatible with another "quality" brand coffee machine. It wasn't. I reached out to Cooks to find out how to avail of their "no quibble" return policy. They have not responded. I left a review on their "partner" review site "Feefo". Feefo appear to work on behalf of Cooks, so their reviews are compromised and mediated in Cooks favour. They appear to sell kitchen equipment that is modelled on quality brands (e.g. Swan / Nutribullit). The quality is not in the replicated product.

I have ordered the Cooks Professional Slushie Machine, I was skeptical about this brand at first. But when I used the product I couldn't be more happier and so much satisfied. Very good quality and the performance of the machine is satisfactory. Also, they have responsive customer service team who answered all my questions and concern.

Thank you,

Carolyn

Avoid!!!!

Awful experience and terrible products!!

I purchased the 4L hot water dispenser to help my elderly mother who struggles to lift a kettle due to poor health. I thought this would be the best option for her but seems I was wrong. Since day 1 it just splatters everywhere when making drinks and she (and us) have been burnt by it on several occasions to the point my mother will no longer use it so we have to make all her drinks. I contacted customer service who told me to do a full clean etc, I explained I had already done that and nothing has changed and that it has been like that since first use. They asked me to return it to investigate but that leaves us with nothing. I suggested an engineer visit but apparently they don’t do that? I just don’t want it all and was happy to return for a refund. The item is not fit for purpose and even more concerning it is dangerous!! Do not purchase their products

***UPDATE**
The machine now just leaks and there is a constant pool of water underneath. The quality is awful and the company have been less than helpful. Don’t purchase guys, not worth it!

I had a problem with a can opener that was eleven months old and contacted customer service. My message was sent at 12.17 am, I was replied to at 12.27 and a replacement was dispatched by 13.31. I was looked after by Raveena who was sympathetic and courteous beyond the normal call of duty!!
I truly cannot recommend highly enough.