Cooksprofessional Reviews 

I first reviewed the Cooks Professional Rotisserie Air Fryer after being disappointed with the replacement unit I purchased in April 2024. My original model from 2019 had served me perfectly for five years, but the newer one was clearly of lower quality — the Teflon coating blistered, the container cracked within a year, and the halogen lamp failed after about 14 months. My initial attempts to get a resolution were unsuccessful, and I was understandably frustrated.

However, after my Trustpilot review, Cooks Professional reached out to me directly. They reassessed my case and provided a replacement unit, which I really appreciate. The new model they’ve sent is one of their latest digital versions, and I’ve been assured that it’s of improved quality and durability compared to the one that failed.

It’s reassuring to see a company take feedback seriously and make things right. While my second experience was disappointing, Cooks Professional ultimately demonstrated good customer service and commitment to customer satisfaction.

Verdict: The initial product quality was below expectations, but Cooks Professional redeemed themselves through prompt and fair aftercare. The new digital model looks promising, and I’m hopeful it will live up to the high standard of my original air fryer.

Needed a spare part for a stick blender in warranty. From first contact with customer service my experience was outstanding. Raveena and Jamie replied to my email enquiry within minutes. They tried sourcing the replacement section needed but unfortunately it wasn't available so a complete new Blender was immediately sent out. I cannot praise them enough, their communication was fantastic and the customer service they delivered was the best I've ever experienced. Well done both.

I bought a Cooks Professional Mini Oven which had some issues after a short time, but the company handled the situation very well. They were polite, helpful, and provided a full refund. I really appreciate their professional customer service and how they resolved the problem quickly.

Excellent service and communication skills thank you

I’m absolutely thrilled with my Cooks Professional Ice Cream Machine! It’s so easy to use and produces smooth, creamy ice cream every time. The instructions were clear, and within minutes I was making delicious homemade desserts that taste even better than shop-bought ones. It’s become a real hit with family and friends!
What really impressed me, though, was the outstanding customer service. The team was friendly, helpful, and quick to respond when I had a small question about the setup. It’s rare these days to find a company that genuinely cares about its customers, but Cooks Professional really does.
I couldn’t recommend them enough — amazing product, great value for money, and customer service that goes above and beyond. Five stars all the way! 🍦✨

I can’t speak highly enough of Cooks Professional! Their products are absolutely fantastic — I’ve been especially impressed with their air fryer and pizza maker, both of which have made cooking so much quicker, easier, and genuinely enjoyable. The results are always delicious and perfectly cooked every time!
A special shoutout to Raveena from their customer service team — she was incredibly friendly, efficient, and went above and beyond to help me with my query. It’s so refreshing to experience such professional and personal service these days.
Overall, Cooks Professional has earned a loyal customer in me. Excellent products, exceptional customer care, and a team that truly values their customers — highly recommended!

I ordered an espresso machine and a milk jug. It was for next day delivery. They apologised and said Amazon had forgot the pallets, which turned out to be correct as Amazon emailed saying the same. However, I then received the items minus the coffee maker and just got the jug. Far from happy. Seems like a sketchy company to me and I wouldn't bother ordering from them again.

I purchased my Cook Professional mixer around 13 years ago and unfortunately my whisk has just snapped. I contacted Cooks Professional and Raveena from customer care answered my query immediately. Although parts are no longer available, she came back to me by return to let me know the situation.

I was genuinely impressed with the customer services. They gave me plenty of their time to sort out a replacement part for a dehydrator. I'd broken the tray being clumsy and they put a lot of effort in for the sake of a £6 to send me a replacement. Although I spoke to various staff whilst it got sorted , they always knew what was going on and were polite and kind throughout - if only other companies could be as helpful.

Ordered an electronic tin opener, worked but was forever swapping batteries then suddenly it stopped working. I was asked by Amazon to contact Cooks Professional directly to find out they offer a one year warranty on the same products bought via Amazon when the product costs more. Sadly will avoid in the future

We ordered mini electric cooker I was using it since Xmas went faulty so when we contacted them they sent replacement the next day even though we have a few problems with it they kept sending replacement their costumer service first class exceeded my expectations first to non we will use their products in future five Star

I needed help with a product, and the customer service representative, Sam, was absolutely brilliant. She quickly confirmed that my item was still within warranty and arranged a replacement straight away. Sam guided me through the process, making it a smooth and positive experience. My replacement was delivered the very next day – professional, friendly, and efficient service from start to finish.

Sam has been absolutely amazing, her customer care and support has been second to none. This level of customer service is exemplary and has ensured a positive customer experience.

Ordered a mini oven as a temporary replacement, but had to swap it several times due to faults. Each time, customer service was fast, friendly, and efficient with replacements. Grateful for their help, and would use Cooks Professional again.

Excellent customer care and service. Sam was an incredible help, a credit to the Company!

Initalliy not impressed order a counter top oven waited patiently and it's somehow stuck in Sheffield im in Scotland different countries guys also no updates as to if its even still being delivered so opened live chat to then be fobbed off with don't worry we'll find it by raveena then she closes the chat with no warning and without asking if it was OK to do so now suddenly all agents are busy and I can't get a reply and chat system seems to be down sorry but that's got my suspicious I'm about an hour a2ay from calling my bank and a lawyer cos I'm sick of this crap

Absolutely disgraceful company, I ordered an ice cream machine from this totally unprofessional company,they have given me the runaround for the last three weeks! They happily took my money and since then I have had excuses after excuses as to why it hasn’t been delivered! “ lost in transit, damaged in transit etc etc. their customer service is non existent every email gets an automated response requiring you to wait 24/48 hours for another automated response! Buyer BEWARE. DONT BUY FROM THIS UNRELIABLE COMPANY. Now waiting for a refund which apparently will take a week!

I bought a food processor Sept 2024 and it's been great, until the mixer bowl stopped spinning when grating or mixing pastry dough. I emailed Customer Service July 2025, and within 3 days I received a response and a new mixer bowl without any issue. Next day delivery via Amazon. I am beyond amazed with their customer service. A lot of other businesses could take a leaf out of their book. I am one super happy mixer/baker! Keep up the great customer service. I appreciate you.

I'm delighted with my electric salt and pepper mill. It's a gorgeous looking product and brilliant whilst cooking as I just press the button to get freshly ground salt and pepper. Excellent customer service too - thank you!