I bought the professional bread maker, which makes excellent larger, normally shaped loaves. However I mislaid one of the two instruction booklets that come with it. This contains recipe amount detail... Toon meer
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I purchased a cooks Hot water dispenser a few months back and it has been brilliant for saving money but also how it looks in the new kitchen. I have just ordered new filters and forgot to change my... Toon meer
Bedrijf heeft geantwoord
just received my bean-to-cup espresso machine and I'm in love. can pull an incredible shot with a great creme and the steamer is perfect for latte art (a hobby of mine). I love how customisable the gr... Toon meer
We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Contactgegevens
Verenigd Koninkrijk
- www.cooksprofessional.co.uk
3,6
Gemiddeld
254 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Heated Clothes Airer with Cover
Highly recommended this clothes dryer, I even used it after the tumble dryer, all the clothes are fresher, especially in the wet days, helps me to sore out the children clothes quickly.
5 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for your lovely review! We’re delighted to hear that the clothes dryer is working so well for you — especially during the wetter days.
It’s great to know it’s helping keep clothes fresher and making it easier to sort the children’s laundry quickly. We really appreciate your recommendation and thank you for choosing Cooks Professional!
I have had a couple of deliveries from…
I have had a couple of deliveries from Cooks Professional recently. We purchased a bin and a juicer and the delivery were fast and the products are premium quality. I will be ordering again and recommending to all my friends.
3 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for your lovely review! We’re delighted to hear that both your bin and juicer arrived quickly and that you’re pleased with the quality.
It’s fantastic to know you’ll be ordering again and recommending us to your friends — that really means a lot to us. Thank you for choosing Cooks Professional!
No delivery no refund yet
Still waiting for my refund for a next day delivery order that was never delivered. Its day 10. Terrible service. Worst customer service experience in on line shopping experience. After several emails back and forth they did acknowledge their courier did not deliver the parcel but are reluctant to refund my money. Scum.
30 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We’re sorry to read your review and understand how frustrating this situation has been for you.
As confirmed in our previous correspondence, once the courier investigation was completed and non-delivery was verified, a full refund was processed for you. Please allow a short time for this to reflect in your account, depending on your bank’s processing times.
While we fully appreciate that delays and failed deliveries are extremely disappointing, particularly with next-day orders, we do ask that feedback remains respectful. Our team worked to resolve the issue once the courier confirmed the outcome.
We regret that this experience did not meet expectations and apologise again for the inconvenience caused.
Looks great and works great.
Looks great and works great.. the only reason I gave 4 stars is because one of the rubber feet was missing so it wobbles. I've contacted cooks, they emailed me back quickly saying they don't have a part and that I would be contacted again but still waiting.
20 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your feedback — we’re really pleased to hear that you’re happy with how the product looks and performs.
We’re sorry to hear that one of the rubber feet was missing and that you’re still waiting for a follow-up response. That’s certainly not the experience we want for our customers. This has been chased and will be sent out for you this week.
Thank you for your patience, and we appreciate you bringing this to our attention.
Cooksprofessional saved Christmas!
Customer is amazing, they saved my Christmas by managing to arrange a buffet warmer to be delivered to me on Christmas Eve when I’d left ordering the warmer far too late.
Thank you Cooksprofessional!
24 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for your kind words! We’re absolutely delighted to hear we could help save your Christmas and get the buffet warmer to you in time. Your appreciation means a great deal to the team, and we’re so pleased everything worked out. Thank you for choosing Cooks Professional!
Special thanks to Jamie and Emily!
I ordered a stand mixer and have recently moved and accidently chose the wrong address. They were super helpful making sure I got my mixer and it can so quickly considering my own stupidity! Special thanks to Jamie and Emily who were friendly and so helpful via chat/ email. So excited to use my new mixer!! Thankyou!
21 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for your lovely review! We’re really pleased to hear everything was sorted quickly and that you received your stand mixer without any issues. Jamie and Emily will be delighted to hear your kind words — they’ll really appreciate the feedback. We hope you have lots of fun using your new mixer, and thank you for choosing Cooks Professional! 😊
Disgraceful service
Disgraceful service. My 92-year-old mother returned a product to the address provided and Royal Mail confirmed it was delivered. The company repeatedly denied receiving it, causing her a huge amount of unnecessary stress.
Only after she said to forget about the refund did they suddenly “find” the parcel the very next day — claiming it had been delivered to one of their managers/directors.
No apology, no empathy, and no consideration for an elderly customer. Very poor handling of a simple return. I would not recommend this company.
14 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We’re very sorry to hear about this experience and sincerely apologise for the distress this situation caused your mother. This is certainly not the level of service we aim to provide, and we understand how upsetting this must have been — particularly given the circumstances.
To clarify, the delay in locating the returned item was due to it being sent to an address different from the returns address provided on our website. As a result, we were unable to identify or trace the parcel .
That said, we acknowledge that the situation could have been handled with greater clarity and sensitivity, and we regret the stress this caused. We appreciate you raising this with us and will be reviewing our processes to help prevent similar issues in future.
Water dispenser delivery
Order a top of the range water dispenser had trouble with a delivery is actually coming via Amazon but when I spoke to James he had it all sorted out with him 10 minutes and made sure that the delivery will come on time very professional and very courteous
12 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your feedback. We are pleased to hear that Jamie efficiently resolved your tracking issue in a professional manner. We appreciate your time to give a review for Cooks Professional .
Purchased the Pizza Pro 450
Purchased the Pizza Pro 450, a wee popcorn maker and a couple of other bits. Really happy with the quality and results.
Had a small issue that was sorted really quickly by Sam, overall really pleased.
8 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for the lovely review! We’re so pleased to hear you’re enjoying the Pizza Pro and Popcorn machine and that Sam was able to get any issues sorted quickly for you . We appreciate you taking the time to leave us feedback and this matter.
Brilliant efficient refund!!!
6 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We are pleased to hear that the return and refund process has been efficient for you. Thank you for taking the time to provide feedback; we greatly appreciate it
Highly recommend both product and company
We first used our new K410 48L Mini Oven with 2 Ceramic Hobs on Christmas Day, 2025. Everything cooked perfectly, but unfortunately the fan stopped working. Whilst there’s never a good time for your oven to stop working, during the holidays is very inconvenient, coupled with a period of reduced customer support. This fact notwithstanding, Emily and Sam reached out in the most timely manner to arrange the immediate collection of faulty oven (no questions asked) and dispatch its replacement. Despite getting off to a bad start, our new oven looks and feels like a premium product and is an absolute joy to use, with results to match. Together with the excellent, kind assistance of Emily and Sam at customer service, we highly recommend both product and company. Cooks Professional can rely upon our brand loyalty in the future.
4 januari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your kind feedback. We are pleased to hear that your issues were addressed promptly and resolved by our dedicated customer service team. We appreciate you taking the time to provide feedback, as it helps us ensure we deliver the best service to our customers.
My item required by law proof of age I…
My item required by law proof of age I offered to show my passport but the courier wanted the last four numbers of it to take. I wasn't happy that it was to do with my age as I am 70 years old you can see I'm over 18 I am now struggling to get my money back.I paid for an item and it was not delivered I should have an automatic refund. I am distressed and very unhappy.Happy New Year Please 😭
30 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your feedback. We’re sorry to hear about your frustration regarding the refund. In this case, the item could not be delivered because age verification is a legal requirement for this type of product. The courier was required to verify age by recording the relevant details from an accepted form of ID, in line with both legal obligations and courier policy.
Unfortunately, as this verification was not completed, the delivery could not go ahead and the item was returned to us. Once the item is received back at our warehouse, the refund is then processed in line with our standard returns procedure.
We appreciate your understanding that these requirements are in place to comply with the law and ensure responsible delivery. Thank you for taking the time to leave your review.
I bought this on eBay
I bought this on eBay. It was brand new. I'm so glad I didn't pay the normal price. This machine is rubbish . The pressure gauge is for decoration only. Loading the coffee requires holding the entire machine against your body to load. Basically don't bother
23 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
We regret to learn of this situation and have requested additional information to assist you, which has not yet been provided. We have not received any communications that would enable us to investigate this matter or confirm whether the purchase was made directly with Cooks Professional or through an outlet company. Please contact us directly to address this issue
Wonderful product and service
Ordered their soft serve ice-cream machine, excellent product, I've been making ice-cream every weekend and it is delicious. The machine takes a lot of getting use to and getting the perfect ice-cream takes practice. It is however very easy to use and washing parts isn't bad.
I also ordered the jersey dairy mix with the machine, 12 boxes, one was damaged in transit and didn't realise until it started stinking that it had small leak in bottom. Contacted customer service on 16 August, Emily got one sent out immediately. Outstanding service and polite email.
I reserved until now to leave feedback to check machine quality. Unfortunately I have deleted Feefo from my email and do not have an account with them, so cannot leave review on website.
I will be back for more ice-cream mix, once we've eaten it all and wouldn't hesitate to buy other electricals from them. My only disappointment is that they don't stock the Jersey Gold dairy mix which I feel is creamier than the regular one they are selling. I'll will not be buying mix until 2027, as I purchased so much at the end of the this summer season.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for taking the time to share your experience. We’re delighted to hear you’re enjoying the soft serve ice-cream machine and that it’s delivering great results with a little practice. It’s also good to know you’ve found it easy to use and clean.
We’re very pleased that our customer service team was able to resolve the issue with the damaged dairy mix quickly—your kind words for Emily will be passed on. Thank you for your continued support and for your helpful feedback regarding the range of mixes available. We look forward to welcoming you back in the future.
Replacement Item finally delivered
Ordered set of six mugs on 18 November and they arrived promptly on 20th but the first mug I tried leaked over worktop because of a crack. Emailed with picture of cracked mug to enquire about a replacement or return and was assured that a replacement mug would be sent. Sent another email on 1st December as I had not received the replacement. Got an email back (promptly again) saying there had been a problem in the despatch and the mug would be sent within a day. Nothing had arrived by 9th December so sent another email and got a response the next day to say the set of mugs were now out of stock. However the exact same mug was available online in a set of four. So emailed again and was told that if they couldnt find a single mug they send the pack of four. Now today (19th Dec) nothing has arrived and I've given up hope. Unlikely to use this company again!
UPDATE: 24/12 replacement mugs have now arrived (after yet another email)! A long haul but finally the problem has been solved. PHEW!!
19 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for taking the time to share your experience. We sincerely apologise for the delays and frustration caused with your replacement mugs. We’re very glad to hear that, after a long process, your replacement items have now arrived and the issue has been resolved.
We truly appreciate your patience throughout and your persistence in following up. Your feedback has been noted, and we’ll use it to help improve our service and communication in the future. Thank you for giving us the opportunity to make this right.
Excellent customer service
I contacted customer service at Cooks professional as my delivery was late. I spoke to a nice lady called Sam who explained that Amazon hadn't collected some of their parcels. She was very helpful and apologetic although I couldn't help but feel the courier was at fault and had let the supplier and me down. It was refreshing to speak to a real person for a change instead of a computer robot!
3 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for taking the time to share your feedback! We’re glad to hear that Sam from our customer service team was able to assist you and provide clear information about your delivery. We understand your frustration regarding the courier delay, and we truly appreciate your patience. It’s wonderful to know that speaking to a real person made the experience more positive. We’ll make sure to pass your kind words on to Sam!
The customer care team were very helpful and patient with me.
The customer care team were very helpful in giving me the information I needed to return an item. Having made an error in my order, they helped to rectify it.
2 december 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your feedback! We’re glad to hear that our customer care team was able to assist you and help resolve your order issue smoothly. We appreciate your kind words and are always here to support you whenever needed!
Damaged item and no comms
Ordered a replacement ceramic pot, which arrived promptly but broken. The box was roughly handled by the courier and didn't even feature a FRAGILE label. No reply to several emails to the company, neither the generic address, nor from the address on the invoice.
Return completely pointless, but seems the only option. I give 2 stars because their website works but shipping and comms are poor.
20 november 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for taking the time to leave your feedback, and we are very sorry to hear that your replacement ceramic pot arrived damaged. This is certainly not the experience we want for our customers, and we completely understand your frustration — especially when the parcel has clearly been mishandled in transit.
We have checked our systems and can see your email on 26/11 was replied to within the 24hrs and we are sorry if this did not meet your expectations along with any emails that had been missed before hand and can see the order has now been refunded for you .
Once again we do apologise that the courier delivered this item broken to you .
Crepe maker
Purchased the crepe maker, it’s amazing, heats really quickly. Cooks evenly and super quick, we use it for any pancakes, including thick American ones.
Definitely recommend and customer services excellent.
3 november 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thanks so much for the wonderful feedback! We’re delighted to hear that your crepe maker is living up to expectations and heating quickly with even, fast cooking — and even handling those thicker American-style pancakes with ease.
It’s great to know you’d recommend it and that our customer service team made a good impression too. Enjoy many more delicious pancake days! 🥞😊
Excellent experience well done!
I felt i needed to do a review for this company as, from start to finish their customer service was excellent...I made a purchase 2yrs ago, the item was just out of warranty. But they were quick to offer a solution/ replacement. Definitely will use this company again, such a refreshing experience. A++++
14 november 2025
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for taking the time to share this lovely feedback! We’re really pleased to hear that our team was able to help, even with your item being just outside its warranty.
It’s wonderful to know the solution worked for you and that the experience has left you confident in shopping with us again. Your kind words mean a lot.
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