I bought the professional bread maker, which makes excellent larger, normally shaped loaves. However I mislaid one of the two instruction booklets that come with it. This contains recipe amount detail... Toon meer
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I purchased a cooks Hot water dispenser a few months back and it has been brilliant for saving money but also how it looks in the new kitchen. I have just ordered new filters and forgot to change my... Toon meer
Bedrijf heeft geantwoord
just received my bean-to-cup espresso machine and I'm in love. can pull an incredible shot with a great creme and the steamer is perfect for latte art (a hobby of mine). I love how customisable the gr... Toon meer
We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Contactgegevens
Verenigd Koninkrijk
- www.cooksprofessional.co.uk
3,6
Gemiddeld
254 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Fantastic customer service from all…
Fantastic customer service from all involved. Great communication throughout with response within one day.
The part I required for my parents Halogen oven was despatched immediately and arrived in a couple of days.
My parents who are in their 90’s use the Cooks Professional oven almost daily. They were over the moon to have it working again.
Thanks to all involved in assisting with this issue.
15 mei 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for this wonderful review! It really warmed our hearts to hear that your parents' oven is up and running again — we're so pleased we could help. We'll make sure to pass your kind words on to the whole team. 😊
Absolutely fab soft serve ice cream…
Absolutely fab soft serve ice cream machine, we love a Mr Whippy and now we don’t have to travel an hour to have one 😍 Customer service was excellent too, our ice cream mixes went astray during transit with the couriers, they sent me replacement mixes through a different courier to ensure they arrived in time for my hubby’s birthday. Overall, I am thoroughly impressed with the machine and customer service, peace of mind that the machine also has a 2 year extended warranty once registered, thank you Cooks Professional 🤩
14 mei 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for the lovely review! We're so glad our team could quickly sort things out for you and that your delivery arrived promptly. We'll pass your kind words on to the team .
My 300w cheapo mixer is better.
I bought this mixer to make bread as my old cheapo 300w mixer is getting a bit tired.
I used it to make butter yesterday and it did the job, but today I go to make some bread in it.
OMG what a disaster.
I put in the same amount of flour and other ingredients that I usually make, which came half way up the bowl, as soon as it started mixing, the top of the mixer is wobbling about and it couldn't handle to dough for 2 small loaves.
What a total waste of money, if I can only use it to make 1 small loaf at a time, and then use twice as much electricity to not only make the dough but then to have to run the oven twice.
My old 300w cheapo mixer handles that amount of dough easily.
I was considering purchasing other items from Cooks professional, but not now, never again.
I guess I am now going to have to buy yet another mixer that will actually do the job I want it to do.
5 mei 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your review and we're sorry to hear you've had this experience , this maybe due to the size bowl of your stand mixer that you have chosen . We're unable to trace an order with the information available to us. Could you please contact our customer service team directly with your order details as we have had no email contact from yourself hello@cooksprofessional.co.uk
They put the bottom of the kettle in…
They put the bottom of the kettle in the kettle an i used it and could of risked braking it should of put it in the box !!!!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your feedback. We're sorry to hear about your experience, however we don't recognise this as relating to one of our products as we do not sell Kettles . We take quality control very seriously. Could you please contact our customer service team with your order details so we can look into this further for you? hello@cooksprofessional.co.uk
Truly Trustworthy
Not only was the product all it was as described but the staff members I dealt with were a joy. What a change from other companies!
1 mei 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for a wonderful review! We really do have a wonderful team and it's great to hear it shows. The whole team appreciates you taking the time to leave feedback for us.
Fantastic product
Fantastic product - Black automatic sensor bin.
Quick delivery and Customer service is outstanding. Very quick to reply via email and keeping you updated with your order or queries.
Very happy Customer
30 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for the lovely review! We're so pleased you love the sensor bin and that our team kept you in the loop throughout. We look forward to seeing you again soon! 😊
Over the moon with my beautiful cannisters!
I purchased a set of tea coffee and sugar cannisters in black with a silver label. At first I wasn't sure if they would be "too much" after having had chrome ones for more years than I care to remember but they are absolutely gorgeous! They have attracted a great deal of praise and I LOVE them! I put my warranty out in the recycling by accident but contacted the company directly to explain my predicament. Their Customer Service was exceptional and they could not have been any more helpful. The cannisters have a two year warranty and are very well made. I fully intend to use this amazing company again and will definitely buy more products from the range. Top marks!
24 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for this wonderful review! We're thrilled the canisters have been such a hit — black and silver is a favourite of ours too! So glad our customer service team could help with the warranty, and we can't wait to welcome you back. 😊
Superb Customer Service
Superb Customer Service, I had a problem with my original Mini Cooker, I returned it, and they sent me a refurbished model, which is as new.
My husband had a stroke last year and only likes to use this oven ( mainly Cheese on Toast Lol} as his balance means he cant use the main oven.
So Big Thanks
17 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your 5* review for the customer service you received . We are delighted to hear and lovely to get your feedback.
Selling faulty goods
Bought a hot water dispenser in August 2025. Last month it stopped pouring hot water and emainating a melting plastic smell. When I contacted them they asked for a video of it not heating up, which I did, they them wanted me to return it to "repair it" in informed them, due to the fire risk, I had placed it outside. Now they won't do anything, very very disappointing.
16 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your review. We're sorry to hear you've had this experience. Unfortunately as the item was placed outside and exposed to the elements, we're unable to accept it back to investigate this machine. We understand the customer services team have been in contact with you on this matter.
My can opener stopped working within 3…
My can opener stopped working within 3 months i contacted the firm they responded within 24 hours and was sent a replacement within 3 days very impressed with the service recieved and would certainly reccomend them to anyone would definitley use them again
11 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for the kind words! It’s great to hear we exceeded your expectations. We appreciate you sharing your experience with us.
Mini oven arrived but damaged
Mini oven arrived but damaged, probably in transit. Contacted Cooks who promptly arranged collection to suit our schedule. Replacement arrived 2 hours later.
Excellent service.
7 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your review. We’re sorry to hear the oven arrived damaged, but we’re pleased we were able to resolve this quickly for you.
It’s great to hear the replacement was delivered so promptly and that you were happy with the service provided. We really appreciate your feedback and thank you for choosing Cooks Professional.
Highly Recommend Cooks Professional
I have been using Cooks Professional for a handful of purchases over the last few years and have only ever encounter one small issue recently with their hot water dispenser .
I emailed their customer service team and credit where it is due responded immediately and acknowledged the fault without question - with the issue itself resolved within 3 days once the missing part was received .
Outstanding customer service , quick resolution and a happy customer .
Thank you 🙏 .
23 maart 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you so much for your fantastic review and for your continued support over the years — it really means a lot to us.
We’re delighted to hear that your recent issue was resolved quickly and that our team was able to assist you promptly. Providing efficient and helpful customer service is something we take great pride in.
Thank you again for your kind words .
Slushy machine.
Bought the slushy machine for my son’s birthday. It’s a great little gadget. Don’t normally leave reviews but anyway. Very happy.
3 april 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for taking the time to leave a review — especially as it’s not something you normally do, we really appreciate it!
We’re delighted to hear the slushy machine was a hit for your son’s birthday and that you’re happy with it.
Thank you for choosing Cooks Professional 😊
There website they have pretty much 5…
There website they have pretty much 5 stars but trustpilot shows a true reflection.
You can make your own opinion to if you think the ones on there website or real or fake.
They sell there knock off products on marketplaces which is where I got mine the range lets them sell a little like eBay but step in.
The image looked nothing like it and these are huge, have been going back and forth now and they are ridiculously slow at replying.
I have just sent one more reply telling them if they don’t issue my return label I will chargeback.
For anyone having issues like this under consumer law they can’t make return process tricky mine was a simple return not as described. If you have an issue simply call the bank and chargeback.
11 maart 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Thank you for your review. We’re sorry to read your comments and would like to clarify a few points.
We do not post or manage reviews on our own website. Our reviews are independently collected and verified through Feefo, where customers who have made a genuine purchase are invited to leave feedback. This helps ensure transparency and authenticity.
We’re also sorry to hear that you feel the product was not as described. The item dimensions are on the Range page when advertised .Our customer service team aims to respond to all enquiries as quickly as possible and assist with returns where appropriate under our returns policy. We want to highlight we don't have control over the response time from other customer service teams you have been in touch with but can see this return label has been issued for you.
Absolutely scam !!
Absolutely scam !!! Selling faulty dangerous products , AVOID this
25 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
It's an nightmare scam
It's an nightmare scam, avoid buying anything, dangerous and faulty products
19 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Be careful is am Scam !!!
Be careful is am Scam !!!! Do not buy
25 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Rapid replacement of Faulty machine
When a fault developed on my Expresso machine, Cooks Professional sent me a replacement which arrived the next day. Great service - Thank you!!
27 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service when replacing your Espresso machine . Thank you for taking the time to provide feedback; we greatly appreciate it
Great people to deal with
Great products, great service and most importantly great people to deal with. You can tell by their voices that they care.
25 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We appreciate your positive feedback and are so glad to hear as our Customer service team work hard to deliver exceptional service, and it’s wonderful to see that reflected in your review.
Excellent Customer Service, great product, Satisfied customer!
Cooks Professional provided excellent customer service when I reached out to them about my slow cooker, which, although had been well packaged, unfortunately had arrived chipped on the inside. They were very quick to respond. They were polite and courteous and were happy to provide a replacement inner pot. The replacement arrived promptly. Needless to say, I am very satisfied with my purchase and the excellent customer service. The slow cooker is great quality. I would not hesitate to purchase from them again!
17 februari 2026
Review zonder uitnodiging
Antwoord van Cooksprofessional
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service. Thank you for taking the time to provide feedback; we greatly appreciate it
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