Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
📦 Product: Pack of 10 x SITEWORX White Foam Expansion Joint Strip 💷 Price: Great value for money ✅ Quality: Exactly as described 🚚 Delivery: Average speed ⚠️ Downside: £18 delivery charge f... Toon meer
Bedrijf heeft geantwoord
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part. Speedy delivery and a good product, although the previous tiles I bou... Toon meer
Bedrijf heeft geantwoord
This is the second time I have used plum grids for containg slate. Task 1 parking space. Very satisfied either way end result. Task 2 a disguised pathway within a lager slate area to provide secur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Roofin Online Store
Geschreven door het bedrijf
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contactgegevens
Unit 3,York Avenue, , BB4 4HX, Haslingden, Verenigd Koninkrijk
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Roofin ,it’s fantastic product with…
Roofin ,it’s fantastic product with affordable price,also quick delivery service.we love the products.
26 mei 2026
Antwoord van Roofin Online Store
Hi Sajith,
Thank you so much for the fantastic review! We are thrilled to hear that you love the Metrotile shingle and that you're happy with both the price and our quick delivery service. We always aim to provide top-quality products at an affordable rate, so your feedback means the world to us.
Kind Regards
Vanessa.
Cheaper on line with roofin online
Great price cheaper than local roofing supplies and product at least as good if not better
26 mei 2026
Antwoord van Roofin Online Store
Hi Andrew,
Hearing that our products outshone the local competition really makes our day! Thank you for taking the time to share your experience. We always aim to give our customers the best value possible, and we're so glad we hit the mark for you.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Mr Curtis,
Thank you so much for the excellent review! We are thrilled to hear that you are happy with the Aquapan Lightweight Metal Roof Sheets you ordered and that they were delivered to you quickly. Providing top-tier service is always our goal, and your feedback means a lot to us. We look forward to helping you again in the future!
Kind Regards
Vanessa.
excellent service
sample tile ordered- very quick delivery
great comms with Roofin Manager
Ordered as requested,(free delivery over £900) delivered within 3 days
Excellent service
27 mei 2026
Antwoord van Roofin Online Store
Hi Steven,
Thank you so much for the excellent 5-star review! We're thrilled to hear that you had such a positive experience from ordering your sample tile to the final delivery.
Providing a seamless service is what we aim for! Thank you for choosing us.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Eugen,
Thank you for taking the time to leave a review! We're thrilled to hear that you found the POLY X Modular Polycarbonate Roof System easy to install.
If you ever need anything else for future projects, we're here to help.
kind Regards
Vanessa.
Easy to order and reliable
This is the second time we have used Roofin online store. They are very easy to order from and the delivery was good.
27 april 2026
Antwoord van Roofin Online Store
Hi Kim,
Thank you so much for the wonderful review! We're thrilled to hear that you had another great experience ordering from us and that your delivery went smoothly.
We truly appreciate your continued support and look forward to helping you with your future roofing needs!
Kind Regards
Vanessa.
Perfect thank you 🙂
29 april 2026
Antwoord van Roofin Online Store
Hi Wayne,
Thank you so much for taking the time to leave us a 5 star review. As a small family run business this means the world to us.
Kind Regards
Vanessa.
⭐️⭐️⭐️⭐️☆ delivery charge felt excessive
📦 Product: Pack of 10 x SITEWORX White Foam Expansion Joint Strip
💷 Price: Great value for money
✅ Quality: Exactly as described
🚚 Delivery: Average speed
⚠️ Downside: £18 delivery charge felt excessive for such a lightweight foam product
I purchased a pack of 10 SITEWORX white foam expansion joint strips. The product itself was exactly as described and very good value for money. Delivery time was about average.
The only downside was the delivery charge — £18 felt excessive given how lightweight the foam is. I needed the item for a job so went ahead regardless, but more reasonable or free delivery would have made this a 5/5 experience.
27 april 2026
Review zonder uitnodiging
Antwoord van Roofin Online Store
Hi Paul,
Thank you for taking the time to share your feedback and for the 4-star rating. We are delighted to hear that the expansion joint strips were exactly what you needed and offered great value for your project.
Regarding the £18 delivery charge, we completely understand why this might feel high for a lightweight product. We strive to keep our prices as competitive as possible; however, our delivery costs are set by our third-party couriers and hauliers, who have recently adjusted their pricing in response to rising fuel costs.
We truly appreciate your business and your honesty. Your feedback helps us as we continue to review our logistics options to provide the best possible balance of product value and shipping costs.
We hope to see you again for your next project!
Kind Regards
Vanessa.
Great overall experience
Great website, easy to order, delivery on time and everything as expected.
27 april 2026
Antwoord van Roofin Online Store
Hi James,
We appreciate the feedback! Our team works hard to make sure our ordering and delivery processes are as efficient as possible, so it’s wonderful to hear we met your expectations.
Kind Regards
Vanessa.
Company efficient and processed the…
Company efficient and processed the order well and gave advice which was supportive.
31 maart 2026
Antwoord van Roofin Online Store
Hi Anthony,
Thank you so much for the feedback! We’re thrilled to hear that our team’s advice was helpful and that your order went smoothly.
We look forward to helping you again in the future.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Janice,
Thanks for taking a moment to share your experience. Reviews like yours make a huge difference for a small family business like ours—we truly appreciate it.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Karoline,
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with our team and that your order arrived quickly.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Alex,
Thanks for the 5 star review! We know how important timing is, so we're happy to hear we met your expectations.
Kind Regards
Vanessa.
Great company delivers on time and…
Great company delivers on time and product was of good quality 👍🏼
27 maart 2026
Antwoord van Roofin Online Store
Hi Ahmet,
Thank you for sharing your experience! We pride ourselves on timely delivery and high-quality standards, and we're glad to see we met your expectations.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Martin,
This is exactly what we love to hear! Our goal is always to make things as easy as possible for our customers and we believe great service is just as important as a great products.
Kind Regards
Vanessa.
Disappointing customer service after delivery issue.
Disappointing customer service.
We had a failed pallet delivery to our office, but the issue appears to have come from a miscommunication rather than any deliberate refusal to accept the goods. Our building reception said the driver suggested coming back another time and did not make clear that this would trigger a redelivery charge.
Despite that, we were charged £80 + VAT and the company took a completely rigid position throughout. The most frustrating part was not just the charge itself, but their refusal to acknowledge any mistake or show any goodwill.
We eventually paid because we needed the order delivered, but the overall experience left a very poor impression.
25 maart 2026
Antwoord van Roofin Online Store
Hi Hank,
Thank you for your feedback.
We’re sorry to hear you were dissatisfied, but we’d like to clarify the circumstances for transparency.
This was a palletised delivery requiring an authorised person on site to accept the goods. The driver attended as scheduled, however the delivery could not be completed as no one from your company was available to receive it (as confirmed in your correspondence with reception). As the pallet was not handed over, this was recorded as a failed delivery by the haulage provider.
Prior to dispatch, we provided clear written communication outlining the delivery requirements, including the need for someone to be available to accept the goods, and that failed deliveries would result in re-delivery charges. A delivery window was also issued on the day to allow appropriate arrangements to be made.
While we note your comments regarding the driver, the delivery outcome and associated charges are determined by the haulage provider based on whether the goods are successfully handed over.
We’re pleased we were able to complete the delivery successfully following this.
Kind Regards
Vanessa.
Antwoord van Roofin Online Store
Hi Steve,
Thank you for the 5-star review! We're thrilled to hear you're happy with the product, price, and our delivery service. We appreciate your business.
Kind Regards
Vanessa.
Delivered on time and unloaded onto…
Delivered on time and unloaded onto drive. Perfect. Nice quality tiles too.
2 februari 2026
Antwoord van Roofin Online Store
Hi Alan,
Perfect delivery and perfect quality—that’s exactly what we aim for. Thanks for sharing your experience.
Kind Regards
Vanessa.
Good web site staff contacted me if or…
Good web site staff contacted me if or not I wanted any extra to be shipped for same cost and delivered on time.
3 februari 2026
Antwoord van Roofin Online Store
Hi Keith,
Thanks for the feedback! We’re glad our team was able to reach out and help you maximise your order. It’s great to hear everything arrived on time.
Thanks for choosing us!
Kind Regards
Vanessa.
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