Rowsfire Reviews 

Amazingly good

I had a minor issue with a piece of Rowsfire hardware, and we resolved it together without delay. They are very attentive to their customers.

I ordered this item on July 4th and paid an extra $30 for expedited shipping. It was supposed to arrive within 5 to 13 working days. It's now July 20th and the item still has not even shipped. Very unhappy.

Very happy with great service and response time. They are very happy to help customers and after sales support is amazing.

The Helpdesk done by Sara was very helpfull. She arranged the contact to Mr. Seven who solve all my problems.
Now I am very happy to operate A111, A112 and A113. Great Hardware!

Having version one of any new product can give rise to a few problems but so confident now with the B107 overhead panel & support from Sara & the team means I would both recommend Rowsfire as a company & it’s products.
Go ahead & enhance your flight simulation experience, you wont look back.

I’ve been very impressed with Rowsfire so far. The build quality of the B107 overhead panel is excellent and it exceeded my expectations. It feels like a quality piece of hardware and looks fantastic in my simulator.

What has impressed me just as much has been the customer service. Every question I’ve asked has been answered promptly, professionally and honestly. They have kept me updated on the shipping of my pedestal and explained the reasons for the separate delivery.
I also provided some suggestions regarding support for the default Microsoft Flight Simulator aircraft, more flexible switch binding and an option for permanent panel backlighting. Rather than dismissing the ideas, they explained their current development priorities, added my suggestions to their roadmap and even confirmed they will work on adding an “Always On” backlight option in a future software update.

The only area I’d like to see improved is broader compatibility with the default MSFS aircraft. At present, the deepest integration is aimed at high-fidelity third-party aircraft, so I’d love to see support expanded to the default Boeing aircraft and more generic switch mapping in the future.

Overall, the hardware quality and customer support have been outstanding, and based on my experience so far I would happily recommend Rowsfire to anyone building a home flight simulator.

Excellent communication and excellent and reliable customer service.

Dear Sirs

I was so surprised and pleased because of your great and prompt support!　Thank you very much.

I had two issues with "B107" after the purchase during a couple of weeks.
However, as soon as I reported them to your customer service by e-mail,
I could receive the proper solution just only two days later.
Then, now I can enjoy flightsim without any frustration as before.

Some lights on "B107" were not illuminated and
the response between "B107" and MSFS2024 PMDG B737-800 was so slow.
Frankly speaking,
I thought it would take 2 or 3 weeks at least to receive the comments from your customer service.
(I thought that it was such a thing in this world, right?) However, I could receive the solution at once.
I can recommend your products to my flightsim friends and
I am going to purchase one more your product because of your good enough support.

Especially, please tell my best regards to the window person named "Sara".
She(or He, Maybe She) always treated each my e-mail so kindly.
It was so good for me that she informed the status.
"I have already forwarded all the details to our technical team…"

"We will notify you immediately once there is any feedback…" and so on.
I was able to feel relieved to know them.

Last, I look forward to further prosperity of your company.
Thank you very much once again.

Sincerely
One of flightsim enthusiasts in Japan

I ordered a full A320 pedestal suite and the experience was poor from start to finish.
Delivery took around six weeks. The order sat without shipping for weeks despite repeated "it will ship next week" promises that kept getting pushed back. I paid an extra fee for express shipping, and it still took roughly two weeks to arrive, no faster than standard would have been.
When the hardware finally arrived, two panels did not work. On the A111 audio panel, seven volume pots send constant phantom inputs on their own, which floods the software and crashes the sim connection, making the panel unusable. The A113 panel is only detected about half the time, and when it is, it isn't recognized properly. I spent hours troubleshooting on my own (different cables, ports, direct motherboard connection, reboots) with no success.
The products themselves look nice, but a nice-looking panel that doesn't function is not worth much. For over $1000, I expected working hardware and basic reliability on delivery times. I've built the rest of my setup with other brands without a single issue. Only with Rowsfire have I had problems at every stage.

Sara was absolutely wonderful during the entire replacement process. She gave me options and walked me through the entire process with great detail. She proved that Rowsfire stands behind their products. Thank you Sara and the Rowsfire team.

I have never in my whole flightsim career (since FS1) experienced such great, I.e. fast, friendly, competent and responsive customer service like the service I received by Sara from Rowsfire. Every question is answered fast and efficient and you can tell there not AI but a real person.
I am now the proud owner of a Rowsfire B107 OHP which is enhancing my flightsim experience greatly. Keep up the good work!
Christoph
Vice President CyberAir VA
CyberAir.org

Efficiency. Good products and good client service.

I have had numerous issues getting my 3 Rowsfire devices (A107, A105, and A109) to work properly with my FBW A320. I have regularly communicated via email with Sara, their customer service rep., at least a dozen times for help with one issue after another. Each time she has quickly responded with suggestions to help solve my issue, or sent me clearly understood explanations for any delays. She seems eager to provide quality service and makes me feel that these issues will be solved.
With her help, I had the 107 and 105 working at about 90%, using MobiFlight. The 109 has never worked because there was no config file for the FBW A320. To get the 109 working, she suggested just last week going to the Rowsfire App, which I did. Now, sadly, none of the three are working properly.
I am confident Sara will help me resolve whatever I am doing wrong with the App and get me flying again. She's the best help I could ask for.

Ordered the B107. Had to wait almost 2 months for delivery which is ridiculous because WinCTRL can do it in 1 week. My B107 then came broken with 2 switches that would not work. Was asked to send it to a technician in the USA. It arrived over 8 days ago now and they haven't even started the repair. This company has no sense of QA. Worst experience Ive ever had with shipping and an electronic being broken. I feel I should at least get some money back for my troubles but of course they don’t care.

REVISED: Rowsfire is a new company in the game and they do have a smaller staff. I realize now I should have given them more time to correct the issues with my Order. Rowsfire has now been in contact with me about my order extensively and I am appreciative of the assistance they have given me in helping with my Order.

The team at Rowsfire were very understanding of situation & promptly arranged to have my issue resolved.

Se hace una compra de más de $1000 pedido código #3478, y cuando ya está todo pago resulta que los componentes no están listos ya que no se encuentran en stock.

Me recomiendan el envío por DHL debido al monto, se hace en pago y días después lo anulan y dicen que no pudieron enviarlo con este proveedor sin mayor razón y lo envían por otro, hacen la devolución pero no cumplen con lo acordado, adicional se pagó por una protección de envío código 7916903759926 la cual no sé si servirá.

Se quiso pedir un panel A110P el cual cuando me dan el monto que tenía un saldo final de $340 ya que se enviaría por DHL fue por ello que no se compró de haber sabido que lo mandan por Yunexpress se hubiese hecho el pedido.

Finalmente el tiempo de repuesta es prácticamente cada 3 días, pésima la atención al cliente y el servicio, ojalá el producto valga la pena.

Totalmente descontento, una burla para el cliente.

There was an issues with my product and Sara from Rowsfire has been extremely helpful to sort out my issue.
I would certainly recommend Rowsfire products and their customer service has been excellent...once again a big thank you to Sara

They sent me a faulty, older version then the one advertised then after sending photos and a video they said they "may" have made a mistake and sent me the wrong one, then offered me, wait for it.... $15 off my next purchase, I said no and they offered me a $15 refund. I shouldn't have to spend days haggling with them! they said they dont take returns their end because of customs as if its like my problem! I'm still haggling with them for a replacement, might be a good company if they send you the right working product but god help you if you have a problem. Absolute shocking the way customer services are trying to rip me off with a $15 gift card, I wont be buying any flight simulator hardware from them again.

Support is great and communication.