I purchased a life policy earlier this year. I clicked on a few advertisements on social channels, and Royal London Ireland were the only one who followed up. Their broker was incredibly knowledgeable... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Underwriting took a couple of days back and forth. Activation was done in the same day when I requested it. I had a query after activation, I waited for less than a minute for my call to be picked u... Toon meer
Bedrijf heeft geantwoord
Matea is an absolute asset to the organisation! I had so many questions about my policy and she was able to answer all of them clearly in a way I would easily understand while also being so calm and... Toon meer
Bedrijf heeft geantwoord
Lorraine was extremely helpful and friendly. She gave me clear instructions on what I needed to do and made everything easy to understand. I really appreciated her help and excellent customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmaatschappij
- ook in
- Bedrijfsverzekeringsmaatschappij
- Belangrijke persoonverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Pensioneringsprogramma aanbieder
- Tijdelijke overlijdensverzekeringsmaatschappij
Geschreven door het bedrijf
With our businesses heritage in Ireland, we’ve been protecting our customers for over 190 years. Based in Dublin, we're a fully owned subsidiary of The Royal London Mutual Insurance Society Limited, the UK's largest mutual life, pensions and investment company. Our parent company’s mutuality, meaning it is customer and member owned with no shareholders, allows us to adopt a mutual mindset. This means we take a longer-term view and focus on providing best customer outcomes. We are authorised by the Central Bank of Ireland. We believe in the benefits of impartial financial advice from a Financial Broker and our personal pension and protection products are only available through Financial Brokers across Ireland. Our focus is on providing best customer outcomes, helping you build financial resilience and being here for you when it counts. Our range of protection products, like Life Cover, Mortgage Protection and Income Protection, can help you financially prepare for the unexpected. And our pension products, a Personal Retirement Bond (PRB), an Approved Retirement Fund (ARF) and PRSAs help your financial resilience in retirement and help you invest in a responsible way that delivers a world worth retiring into.
Contactgegevens
47-49 St Stephen's Green, Dublin 2, D02 W634, Dublin, Ierland
- +353 1 429 3333
- service@royallondon.ie
- royallondon.ie
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Efficiency
Lorraine solved the problem quickly by phone after multiple back and forth by email repeating the issue to various different people
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi J Brady,
We are glad to hear that your issue was resolved so promptly over the phone. While we apologize for the initial delay and repetition during the email process, we truly appreciate your patience and your decision to share this positive feedback with us.
Kind regards,
Royal London Ireland
Lorraine was very helpful and dealt…
Lorraine was very helpful and dealt with my query swiftly and professionally.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Adrian,
We appreciate you taking the time to leave us a review. We are delighted to hear that your query was handled so efficiently, professionally, and with great support.
Kind regards,
Royal London Ireland
The staff member was very helpful and…
The staff member was very helpful and understanding
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Siobhan,
We are delighted to hear that you had such a positive experience with our team. Thank you for taking the time to share your kind feedback about our supportive service.
Kind regards,
Royal London Ireland
Immediate Response and customercare…
Immediate Response and customercare team is great
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Riyasmon,
Thank you for sharing your positive feedback with us. We are delighted to hear that our customer care team provided you with a prompt and helpful experience.
Kind regards,
Royal London Ireland
Matea is a wealth of knowledge!
Matea is an absolute asset to the organisation! I had so many questions about my policy and she was able to answer all of them clearly in a way I would easily understand while also being so calm and kind.
My experience with Royal London to date has been seamless.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Aoife,
We are so pleased to hear that your questions were answered so clearly and that you were treated with such patience and kindness. It is wonderful to know that your experience with us has been completely smooth and positive so far. We truly appreciate your thoughtful feedback.
Kind regards,
Royal London Ireland
Professional, polite and very efficient.
Really impressed with the levels of professionalism, politeness and thoroughness of the interaction with Anastasia Malyshkina, today.
My request was understood straightaway with the solution identified and delivered rapidly.
A pleasure to deal with Royal London and will continue a partnership with them on future insurance and investment policies in the future.
Kind regards,
Neil.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Neil,
We are glad to hear that your experience was so positive today. It is wonderful to know that your request was grasped immediately and that a swift resolution was provided. We appreciate your kind feedback regarding our service and are delighted that you feel confident in continuing our working relationship for your upcoming financial and coverage needs. Providing efficient and seamless support is always our top priority, and knowing that we met your expectations means a great deal to our team. Thank you for taking the time to share your review with us.
Kind regards,
Royal London Ireland
Staff was very helpful and understood…
Staff was very helpful and understood my enquiry.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Akinkorede,
We appreciate you taking the time to share your feedback. It is wonderful to hear that our team provided such attentive service and clearly addressed all of your questions.
Kind regards,
Royal London Ireland
Top customer service
Very good customer service with top advice given.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
We are delighted to hear that you experienced such high-quality customer service and received guidance from our team. Your positive feedback is greatly appreciated.
Kind regards,
Royal London Ireland
I had a phone call today with… Anastasia
I had a phone call today with Anastasia- she was unbelievably helpful and was able to solve a huge problem for me. She was so patient even though it was close of business on a Friday.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Emma,
We are so glad you had such a wonderful experience during your phone call. It is wonderful to hear that your issue was resolved with patience. We appreciate your feedback and thank you for your kind review.
Kind regards,
Royal London Ireland
I’m always helped and I don’t have to…
I’m always helped and I don’t have to wait for long to talk to someone
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Tracy,
Thank you for taking the time to leave such a wonderful five-star review. We are delighted to hear that you consistently receive prompt assistance and that our team is readily available whenever you reach out. Your positive feedback means a lot to us.
Kind regards,
Royal London Ireland
Antwoord van Royal London Ireland
Hi Myra,
We are so pleased to hear that you had such a great experience with our team member. Thank you for taking the time to share your positive feedback with us; we truly appreciate it!
Kind regards,
Royal London Ireland
Excellent customer service
I had to contact Royal London regarding my policy. Declan in customer service was excellent and very knowledgeable and dealt with any of my concerns very quickly.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Greg,
We are glad you enjoyed your experience with our team. Thank you for sharing your positive feedback about the prompt and knowledgeable assistance you received regarding your policy. We are happy to hear that your inquiries were resolved so efficiently.
Kind regards,
Royal London Ireland
The communication was perfect
The communication was perfect, there was no much waiting time, Declan and the lady I spoke to first were very helpful. I really appreciate for their service
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Ezekiel,
We are delighted to hear about your great experience with our team. It is wonderful to know that your queries were handled promptly and that you received such helpful service without any long delays. Thank you for taking the time to share your positive feedback with us.
Kind regards,
Royal London Ireland
I had a very positive experience with Royal London Ireland customer service team
I had a very positive experience with Royal London Ireland. Their customer service team was responsive, professional, and genuinely helpful throughout the process. The CS agent called Declan explained in detailed. The online portal is straightforward and easy to navigate, making it simple to access important information and documents. What stood out most was the human support available when needed, with knowledgeable staff who took the time to explain everything clearly. Overall, an excellent balance of digital convenience and personal service.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Ziaul,
We are delighted to receive your positive feedback and greatly appreciate you taking the time to share your experience with our services. We're happy to hear that our team provided clear, detailed guidance and that our staff demonstrated professionalism and genuine helpfulness during your interactions. It is wonderful to know that our digital platform offered you smooth navigation and easy access to your essential documents, while our dedicated representatives ensured you felt fully supported whenever you needed personal assistance. Thank you once again for your kind words and for trusting us to assist you with your needs.
Kind regards,
Royal London Ireland
Very good and efficient customer service
A very good manner on the phone, was interested in why I was calling. Despite the time of the call, 5.45pm he sounded like he was in a good mood which is very nice to hear on the phone.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Paul,
We are glad you enjoyed your experience with us. It is wonderful to know our team member remained so attentive, engaging, and welcoming during your late afternoon phone conversation. We truly appreciate your thoughtful feedback and thank you for taking the time to share your review.
Kind regards,
Royal London Ireland
Helpful advice and friendly agent.
Helpful advice and friendly agent.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Charlotte,
We are so pleased to hear that you had such a great experience with our team member and received valuable guidance. Thank you for taking the time to share your positive feedback with us; we truly appreciate it!
Kind regards,
Royal London Ireland
Helpful and polite
Call answered quickly, staff very helpful and polite
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Sinead,
We are so glad to hear that your call was picked up without delay and that our team provided such courteous and supportive assistance. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Royal London Ireland
For starters they talk like people.very…
For starters they talk like people.very polite and helpful. Pleasure contacting royal London.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Michael,
We are so pleased to hear that you had such a pleasant experience getting in touch with us. It is wonderful to know that our team provided approachable, polite, and helpful service. Thank you for taking the time to share your positive feedback.
Kind regards,
Royal London Ireland
Everytime I have to call there's always…
Everytime I have to call there's always a pleasant,friendly helpful response.Very efficient and user friendly company.Would highly recommend,thank you to Declan for his very professional assistance today.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Nicola,
It is wonderful to hear that you consistently receive such friendly and efficient support whenever you reach out to us. We truly appreciate your high recommendation and are delighted that your recent interaction was so helpful and professional.
Kind regards,
Royal London Ireland
Issue handled with care and speed
Lorraine handled my issue with professionalism and was very helpful on the phone. Sorted within 5 minutes, policy back up and running.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Royal London Ireland
Hi Kevin,
We are delighted to hear that your phone inquiry was handled so efficiently and professionally. It is great to know that your policy was reinstated quickly and without any hassle. Thank you for taking the time to share your positive experience with us!
Kind regards,
Royal London Ireland
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