Rtnmentalhealth Reviews 3

I had an ASD assessment with RTN Mental Health Solutions on 6th March and the experience waiting for my report has been extremely stressful and emotionally draining.

From the beginning, I was given different timeframes for my report completion – initially around 6 weeks, then 8 weeks, and later 8–12 weeks. I was then told that the 8–12 week timeframe is only a guideline rather than a fixed timescale. This ongoing change in expectations has made the process very confusing and difficult to cope with.

Throughout the waiting period, I also received inconsistent updates about the stage of my report, including being told it was with a psychologist, then that it was awaiting assignment, and later more detailed internal explanations. While I appreciate attempts to reassure me, the lack of clear and consistent communication has only increased anxiety and distress.

At times, I have felt completely uncertain about when or even if my report would be completed. The delay and unclear communication has had a significant negative impact on my mental health, and I am now considering returning to my GP to seek assessment elsewhere.

I understand that clinical work can take time and workloads vary, but clearer communication and more realistic expectations from the beginning would have made this process far easier to manage.

I hope this feedback helps improve communication and transparency for others going through the same process, as no one should be left feeling this confused and distressed during an already difficult assessment pathway.

Very poor service. I was advised via choose & book that it would be 12 weeks from referral to diagnosis. However, it has been a year so far and I do not have a completed assessment process or outcome. The assessment was not undertaken by a qualified or assistant psychologist. I had to wait 14 weeks for a follow-up letter which tells me nothing and now another 12 weeks for an appointment to discuss it. I have made numerous complaints and queried timescales and been given conflicting information & claims of letters being sent that never appeared. Having written a formal complaint to the CEO, I have received no response in over 2 months. I can only surmise that they prioritise their private patients and treat NHS referrals as a second-rate source of income without the dedication or care.

Im extremely disapointed with RTN mental health , after waiting for my referall to go through i was astounded to be told that due to the fact im unable to provide someone to give any information from my very early years in life , that RTN are Unable to proceed further with my asessment for ADHD . To be honest it seems like a very convenient Excuse , what is someone in my position supposed to do , i waited for what seemed like a Long time to be given this feeble excuse .