Was notified, I was next. They arrived and greeted me. They selected all my cabinets and asked where I wanted them. I inspected as they unloaded and wasn't rushed during my inspection. I only wish, th... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The driver was very polite and courteous: he told me his name but i have forgotten, sorry. He thanked me for my military service; not necessary but appreciated. He put the boxes right where i needed... Toon meer
This company is a completely fraudulent establishment. I’ve now had two horrific experiences with them. The first, I bought a Samsung refrigerator that was suppose to be delivered on a Wednesday. They... Toon meer
The men unloaded the cabinets effectively and were courteous, just hard to understand a little. Had a discrepancy on number of boxes at first and later found a small envelope under a large box.
3,6
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery team was fast
Delivery team was fast, professional, and friendly. A shining star on top of what might’ve been the worst delivery experience I could ever imagine because the Company scheduling was terrible so five stars for the delivery driver’s team.
30 juli 2026
Review zonder uitnodiging
The guys were professional and quick
The guys were professional and quick. Thank you!
29 juli 2026
Review zonder uitnodiging
Rxo load dispatcher is not good every…
Rxo load dispatcher is not good every time call bad rates I don't like to work these people they think they work only no one can work without him .
29 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello Mike John,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when interactions regarding rates and load opportunities do not meet your expectations. We strive to maintain professional and respectful communication with all carriers and business partners, and we regret that your experience with our dispatch team left you feeling undervalued.
Your comments regarding rate negotiations and customer service will be shared with the appropriate leadership team for review. Feedback from carriers is important to us as we continuously work to improve our processes and relationships.
If you would like us to review your concerns further, please contact our Social Media Resolution Team at socialmediaresolutionteam@rxo.com and provide your contact information along with any load or dispatch details you would like reviewed. We would welcome the opportunity to discuss your experience directly and address your concerns.
Again, we appreciate your feedback and apologize for the frustration you've experienced.
Kind regards,
RXO Customer Care
The delivery crew was very friendly
The delivery crew was very friendly. Took excellent care of the package. Always smiling. Could not have asked for more.
29 juli 2026
Review zonder uitnodiging
If I could give NO STARS I would
If I could give NO STARS I would. Third attempt to deliver an undamaged refrigerator and I have no idea when they are going to show up today. Delivery window is way past due and when you call, you get someone halfway around the world that just keeps apologizing and cannot give a straight answer. One hour ago they were 1 stop away and now, they are 2 stops away. Told the drivers must not have turned on their tracking so nobody knows where they are and so another day wasted for my LG delivery. Good thing I have a rep at LG because I emailed the LG president about this god awful service. Just told "someone will reach out to me when they know where these drivers are". Hope they get rid of RXO.
29 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello KRoberts,
We're sorry to hear about your experience and understand how frustrating it must be to be facing a third delivery attempt for your refrigerator while still being left without clear information on when your delivery will arrive.
We sincerely apologize for the repeated delivery issues, the missed expectations regarding the arrival window, and the lack of accurate updates regarding your delivery team's location. We understand that taking time out of your day to wait for a delivery, only to receive changing information and limited answers, is unacceptable. We also regret the inconvenience caused by the previous damaged refrigerator delivery and the impact these continued issues have had on your overall experience.
Your feedback regarding the tracking accuracy, communication from our support team, and the multiple delivery attempts is being taken seriously. We understand why this situation has led to significant frustration and disappointment, and we apologize for not providing the level of service you expected and deserved.
Please contact our Social Media Resolution Team at socialmediaresolutionteam@rxo.com with your tracking number and contact information so we can review your case in detail and work toward a resolution.
Again, we sincerely apologize for the inconvenience and appreciate you bringing these concerns to our attention.
Warm regards,
RXO Customer Care
Delivery with care
Amazing delivery team!!! Professional, helpful and delivered with a smile !!
29 juli 2026
Review zonder uitnodiging
The delivery guys were very polite and…
The delivery guys were very polite and they move some things around for me to make a better spot for my cabinets and they were overall very polite and efficient.
29 juli 2026
Review zonder uitnodiging
The drivers was given the wrong address…
The drivers was given the wrong address and quickly got it to the right place! Thank you
29 juli 2026
Review zonder uitnodiging
Very friendly
Very friendly, professional and efficient. They accommodated any requests. Very good experience
29 juli 2026
Review zonder uitnodiging
Following on from my review on the 3rd…
Following on from my review on the 3rd July, While our account manager did follow up with us as a result of leaving the last review. The pallet did finally get located in there warehouse 7 weeks after we shipped it... they then invoiced us delivery, from which we requested a credit given there error and damage its caused to my business, and even a simple request of getting a credit note turns into an impossible task. We will never use RXO again.
29 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello Alan,
Thank you for following up on your previous review. We sincerely apologize for the experience you've had. We understand how frustrating it must have been to have a pallet remain unlocated for seven weeks, and we recognize the impact this delay and the resulting damage have had on your business operations.
While we're glad your account manager followed up and the pallet was eventually located, we understand that this does not undo the inconvenience and disruption caused. We also recognize your frustration with the continued difficulties in obtaining a credit for the delivery charges, especially when you believe the issues resulted from errors within our network.
Your feedback regarding both the service failure and the challenges encountered when seeking resolution is concerning and does not reflect the level of service we strive to provide. We appreciate you bringing these concerns to our attention, and we regret that your experience has led you to lose confidence in our services.
Please accept our sincere apologies for the inconvenience, delays, and frustration caused. Your feedback will be shared with the appropriate teams for review as we continue working to improve our processes and customer experience.
Kind regards,
Very bad white glove delivery
Very bad white glove delivery, driver was rude, damaged my fresh painted wall and crawl molding,not finished job , very bad , NOT recommended this service
28 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello,
We sincerely apologize for your experience. We understand how disappointing it is to receive White Glove service and encounter rude behavior, property damage, and an incomplete installation.
This is not the level of service we expect from our delivery teams. We take concerns involving customer interactions, damage to a home, and failure to complete the service very seriously. Your feedback will be shared with the appropriate leadership team for review and coaching.
Please email SocialMediaResolutionTeam@rxo.com with your order number, full name, delivery address, phone number, photos of the damage, and a copy of your review. We would like the opportunity to investigate what occurred, discuss your experience further, and determine how we may be able to assist.
Again, we sincerely apologize for the damage, inconvenience, and frustration this situation has caused.
Warm regards,
RXO Customer Care
Worst shipping company to be on planet…
Worst shipping company to be on planet earth. Have been delayed 3 different times due to my shipment “not being able to fit on the truck”. Horrible costumer support also. The representatives are clueless to what they do for work. Never using them again!!
27 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello Ammar,
We're sorry to hear about your experience and understand how frustrating multiple delivery delays and the lack of clear communication can be. Having your shipment postponed three times due to capacity issues is not the level of service we strive to provide, and we apologize for the inconvenience caused.
Could you please send us an email at socialmediaresolutionteam@rxo.com with your full name, delivery address, phone number, order number, and a copy of your review? Once received, we can review the details of your shipment, discuss what occurred, and determine how we may be able to assist.
We appreciate you bringing this matter to our attention and apologize again for the frustration this experience has caused.
Kind Regards,
RXO Customer Care
The gentlemen that delivered over 100…
The gentlemen that delivered over 100 boxes of cabinets and cabinet parts to my home, were friendly, professional and kind. The took great care in moving my boxes. They were extremely accommodating in placing the boxes in certain areas of my home and took my directions graciously. Even though it is summer in Florida, they worked so hard to help me to make sure I was happy! I highly recommend these gentlemen!
28 juli 2026
Review zonder uitnodiging
Wishy washy delivery scheduling
So...I was told about a delivery date by email. Nobody ever called to ask me if any date would be better. When I tried to call, the phone just hung up on me. I couldn't do anything about it.
Then, the day came and I was emailed that my delivery was going to be between 8 and 12. I told my work that I will be coming in for the afternoon. At 9:30, I received another email (that I didn't see until 10:30) that the NEW delivery time would be 11 to 3. Now I have to take the whole day off.
YOU CAN'T DO THAT!!!! This should NOT be rewarded.
28 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello,
We understand that delivery windows can occasionally change due to unforeseen circumstances at earlier stops on the route that may impact the team's arrival time. When this occurs, we do our best to keep customers informed as early as possible so they have time to prepare for the updated arrival window or, if necessary, reschedule for a more convenient date.
That said, we understand that this does not lessen the inconvenience caused when plans have already been made around the original delivery window. We sincerely apologize for the disruption to your work schedule and the frustration caused by the change in timing and communication challenges you experienced.
Your feedback is appreciated and will be shared with the appropriate teams as we continue working to improve the customer experience.
Kind regards,
RXO Customer Care
They were polite and careful
27 juli 2026
Review zonder uitnodiging
They helped group the delivery of boxes…
They helped group the delivery of boxes by PO so that we could verify the delivery of the items.
27 juli 2026
Review zonder uitnodiging
Poor Operations Management
I received multiple email notification from RXO to schedule a delivery- the email did not specify the retailer I ordered from and I had no clue what it was. I had to research the company first, before I clicked the link to ensure it wasn't a phishising email. Figured out which order this was and used the chat bot to schedule delivery, chat bot kept asking me for the postal code/zip code after multiple attempts. Great. Asked to chat with a representative. Finally! Bad news, the shipment can only be delivered 1.5 weeks out and a scheduling window cannot be confirmed ( this is being delivered to a business, and no confirmation that it will be delivered during business hours can be given) Chat got disconnected. Had to call customer service, customer service confirmed delivery date scheduled for 1.5 weeks out because the warehouse was "full". Asked where the warehouse is, warehouse located in Toronto, delivery to the GTA. NOT IMPRESSED!
There's no reason other than poor operations management that I should be waiting 1.5 weeks for my order, which is sitting in a local warehouse, because the company is not able to scale during high volume periods. I could order from overseas and have this at my door in a shorter time frame.
27 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello Customer,
Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered while attempting to schedule your delivery.
I understand your concerns regarding the delivery notification emails not identifying the retailer, which made it difficult to determine whether the communication was legitimate. I also recognize how frustrating it must have been to encounter repeated issues with the chatbot, experience a disconnected chat session, and then have to contact Customer Care for assistance.
I understand your disappointment after learning that your order, despite already being at the local warehouse, could not be scheduled for delivery for another week and a half. Additionally, as the delivery is being made to a business location, I appreciate your concern regarding the inability to confirm a delivery window that aligns with business hours.
While periods of high volume can impact scheduling availability, we understand that this does not lessen the inconvenience caused, especially when your order is already in the local area awaiting delivery. We also recognize your expectations for clearer communication and a more seamless scheduling process.
Your feedback regarding the delivery notifications, scheduling tools, communication process, and delivery availability has been documented and will be shared with the appropriate teams for review. We sincerely regret the inconvenience and frustration this experience has caused.
If you would like us to further review your order and discuss your concerns in more detail, please email socialmediaresolutionteam@rxo.com with the following information:
Full name
Order number
Delivery address
Best contact number
Once received, our team will review your order, contact you directly, and discuss any available resolution options.
Kind regards,
RXO Customer Care Team
Awful experience
Awful experience. They offered to move up my delivery date then when I accepted the new date they changed it back and tried to gaslight me by telling me not to change the date through the self-schedule option. When I asked to speak to a manager the gave me a number that has an automated voice that will ask for your age range then offer you a free medical device before hanging up (I wish I was joking). Avoid at all costs if possible.
25 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello,
Thank you for sharing your experience. We sincerely apologize for the frustration and confusion you encountered throughout the scheduling process.
We understand how disappointing it was to accept an earlier delivery appointment only to later see the date changed back. We also recognize your concerns regarding the information you received when attempting to obtain assistance and escalate the matter.
This is not the experience we want our customers to have, and we understand how these issues would negatively impact your confidence in our service.
Your feedback regarding the scheduling process, communication, and escalation experience has been documented and will be shared with the appropriate leadership teams for review. We take these concerns seriously and appreciate you bringing them to our attention.
If you would like us to review your order and discuss your experience further, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. A member of our team will review your concerns and follow up directly.
Again, we sincerely apologize for the inconvenience and frustration this experience has caused.
Kind regards,
RXO Customer Care Team
RXO is a fraud
RXO came to my home to pick up my washing machine pedestal I purchased from Lowe’s. Their instructions were to pick up the pedestal and install my new washer/dryer. They would only take the pedestal and they refused to install the stackable washer/dryer saying their instructions only said to take the pedestal, despite me showing them my Lowe’s receipt and despite the Lowe’s manager on my phone. I went to Lowe’s in person and spoke with a store manager. They showed me the delivery instructions where it said to “pickup pedestal and install using installation kit”. Lowe’s has now rescheduled my washer/dryer installation and again spelled out what these liars need to do. Lowe’s said they get many complaints against RXO.
25 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your delivery and installation appointment.
We understand your concern that our team arrived to pick up the washing machine pedestal but did not complete the washer and dryer installation. We also recognize how frustrating it must have been to provide your Lowe's receipt, have a Lowe's manager on the phone confirming the installation requirements, and still be advised that the installation could not be completed.
We understand that you then had to spend additional time visiting the Lowe's store in person, where management reviewed the delivery instructions and confirmed that the order included both the pedestal pickup and installation of the stackable washer and dryer using the installation kit. We recognize the inconvenience this has caused and the disruption of having to reschedule another appointment.
This is not the seamless delivery experience we strive to provide. Your concerns regarding the handling of the work order, communication of installation requirements, and the resulting delay have been documented and will be shared with the appropriate operations team for review.
If you would like us to further investigate this matter, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. Our team will review the details of your experience and follow up directly.
Again, we sincerely apologize for the inconvenience and appreciate you bringing your concerns to our attention.
Kind regards,
RXO Customer Care Team
RXO lost my bed, lied about it, then canceled the order
Ordered a bed with delivery scheduled for June 6. RXO got it to the final hub on June 2, then it stopped moving and sat for weeks. Customer service first told me they'd lost it, then claimed they never received it — which I could disprove, since I'd watched it move through their own tracking system. On July 23 they left a message promising next-day delivery and a scheduling call. The call never came, and the next morning their system told me the order was canceled. Seven weeks late and nothing to show for it. Avoid RXO, and any retailer who ships through them.
24 juli 2026
Review zonder uitnodiging
Antwoord van RXO
Hello Christine,
Thank you for bringing this to our attention. We sincerely apologize for the experience and frustration this situation has caused.
We understand your concern that your bed arrived at the final delivery hub on June 2 and then appeared to stop moving for several weeks without any meaningful updates. We also recognize how frustrating it must have been to receive conflicting information regarding the status of your order, including being told that the item was lost and later that it had never been received, despite tracking information indicating otherwise.
Additionally, we understand your disappointment after receiving a voicemail on July 23 advising that delivery would be scheduled for the following day, only to never receive the promised call and then discover that the order had been canceled. After waiting approximately seven weeks beyond the original delivery date, we recognize how unacceptable and discouraging this experience has been.
Your feedback regarding the delays, communication, order handling, and conflicting status updates has been documented and will be shared with the appropriate teams for review. This is not the level of service we strive to provide, and we sincerely regret the inconvenience and frustration you experienced.
If you would like us to further review your order, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. Our team will investigate the circumstances surrounding the delay and cancellation and follow up directly.
Again, we sincerely apologize for the inconvenience.
Kind regards,
RXO Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.