Sainsbury’s offered attractive on line exchange rate guaranteed at the time of purchase. The staff could do better with customer service and the staff seemed to be under pressure. The service could... Toon meer
Bedrijf heeft geantwoord
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I ordered euros and Hungarian forints online on 2 separate occasions and when I went to pick up the euros I asked if the forints were available even tho I hadn't received an email to say they were. Th... Toon meer
Bedrijf heeft geantwoord
Used Sainsbury money exchange when returning from holiday. The process was so simple and the rate was very good and secured for 2 days. Went to chosen branch and gave order number and the transa... Toon meer
Bedrijf heeft geantwoord
Ordered Chinese and Japanese money online and was told it would take 5 days but was actually there after 3 days. Excellent exchange rate with a small bonus for having a Nectar account. All round su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sainsbury's Travel money
Geschreven door het bedrijf
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contactgegevens
15 Galena Road, W6 0LT, London, Verenigd Koninkrijk
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Uitstekend
10K reviews
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Sainsbury’s have made it so easy to…
Sainsbury’s have made it so easy to order travel money online. They also offered a really good rate. I would use them again.
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Susan,
We are delighted to hear that ordering your currency online was so simple and that you enjoyed our great exchange rates. It is wonderful to know you had a positive experience and that you would choose to use our service again.
Thank you,
Sainsbury's Travel money Customer team
Very jovial member of staff, left with a smile
The member of staff who served me was very friendly, polite and efficient. No queue on this occasion. Seems a bit of a stretch or a sign of the times that a bag to put the cash in is now 25p. Usually marginally the best rate here. Never have any issues.
2 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Simon,
We are delighted to hear that you experienced friendly, polite, and efficient service, and that you enjoy our competitive exchange rates without any issues.
We appreciate your feedback regarding the charge for the cash bag. The 25p wallet charge is part of a nationwide initiative to help reduce our paper usage. The fee covers the cost of the wallet, and 40% of the proceeds are donated to Just One Tree, a registered Community Interest Company. There is no obligation to purchase one, but we appreciate your comments and will use them to help improve how we communicate this scheme to our customers.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear you enjoyed a great exchange rate and experienced excellent service with us. We truly appreciate your positive feedback and look forward to assisting you again in the future.
Thank you,
Sainsbury's Travel money Customer team
The young woman at Sainsbury’s Leigh…
The young woman at Sainsbury’s Leigh was very helpful and also got a excellent exchange
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that our colleague in store provided such helpful service and that you received an excellent exchange rate. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I had a late text to collect money…
I had a late text to collect money didn't take my passport felt like a criminal has she made a lot fuss in front of others had my card and pin so not a problem but the lady was rude
26 september 2026
Antwoord van Sainsbury's Travel money
Hi Denise,
Thank you for your feedback. We're sorry to hear about your experience and that you felt uncomfortable during the collection process. As a Money Service Business in the UK we are governed by HMRC, in which there are rules around transactions to protect both customers and the business. ID checks are required when collecting travel money, but this should always be handled professionally and with courtesy. We're disappointed to hear that this wasn't the case on your visit, and we'll share your comments with the relevant team for review. Thank you for bringing this to our attention.
Thank you,
Sainsbury's Travel money Customer team
Whilst it was easy to order and collect…
Whilst it was easy to order and collect from my local store, it would have even better if the instore agents can have the same rates as online offers.
2 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you found it easy to order your travel money and pick it up at your local store. We truly appreciate your feedback regarding the difference between our in store and online exchange rates, and we will share your comments with our team for future consideration.
Thank you,
Sainsbury's Travel money Customer team
Great service but charging for envelopes.
It was really easy to order through the website and getting a slightly better rate with nectar is a bonus. Collection was easy and the lady behind the counter was really friendly and helpful. I have dropped one star because they want to charge for the envelope to put your money in.
26 september 2026
Antwoord van Sainsbury's Travel money
Hi,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed an easy online ordering experience, benefited from our preferential exchange rates, and received friendly, helpful service from our colleague upon collection.
We appreciate your feedback regarding the charge for the travel wallet. The 25p wallet charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
very easy to order on line its the…
very easy to order on line its the picking up from a miserable member of staff behind the window
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Robert,
Thank you for your review. We're delighted to hear you found it easy to order your travel money online. We're sorry that the service you received when collecting your currency didn't meet the high standards we aim to provide. Friendly and helpful service is important to us, and we'll share your feedback with the relevant team.
Thank you,
Sainsbury's Travel money Customer team
Ease of ordering money on line and…
Ease of ordering money on line and friendliness of the member of staff who issued the money.
Competitive exchange rates.
1 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Darren,
We are delighted to hear that you enjoyed a smooth online ordering experience and were pleased with our exchange rates. It is also wonderful to know that our colleague provided such friendly service when handing over your currency.
Thank you,
Sainsbury's Travel money Customer team
Quick, smooth and good value
Very quick and smooth process from start to finish. The exchange rate was good, and everything was straightforward. Would definitely use Sainsbury’s Travel Money again.
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi Olga,
We are delighted to hear that you experienced such a smooth and speedy service from beginning to end. It is wonderful to know that you enjoyed our exchange rates and found everything easy to navigate. We truly appreciate your feedback and look forward to helping you with your future travel money needs.
Thank you,
Sainsbury's Travel money Customer team
Good timingly service
20 september 2026
Antwoord van Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
good service
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you found booking online so easy and that your collection was quick with no waiting involved. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great service as always
Great service as always, knknowledgeable staff and good interaction
26 september 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you experienced great service and that our team provided knowledgeable support and positive interactions during your visit. We truly appreciate your kind feedback.
Thank you,
Sainsbury's Travel money Customer team
The order went thoroughly well
The order went thoroughly well, the staff Service is excellent.
24 september 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that your order went so smoothly and that you received excellent assistance from our team. Thank you very much for taking the time to share your positive experience with us.
Thank you,
Sainsbury's Travel money Customer team
The gentleman in the kiosk was very…
The gentleman in the kiosk was very helpful and polite. He made the whole process pleasant and I felt like he enjoyed his job. A true bonus these days. Will definitely go here again.
5 oktober 2026
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that our colleague provided such helpful and polite service. It is wonderful to know that his positive attitude made the whole experience so pleasant for you, and we look forward to welcoming you back again soon.
Thank you,
Sainsbury's Travel money Customer team
Friendly and helpful service.
3 oktober 2026
Antwoord van Sainsbury's Travel money
Hi David,
We are delighted to hear that you had such a positive experience with our service. Thank you for taking the time to share your kind feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Great service
26 september 2026
Antwoord van Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Ordered online pickup next day no…
Ordered online pickup next day no issues straight forward and a competitive rate
25 september 2026
Antwoord van Sainsbury's Travel money
Hi Michael,
We are delighted to hear that your experience with our online ordering and next day pickup went smoothly and without any issues. It is great to know that you were pleased with our competitive rates, and we truly appreciate you taking the time to share your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi,
We are delighted to hear that you experienced a smooth and hassle free process along with great service. Thank you very much for taking the time to share your positive feedback; we truly appreciate it and look forward to assisting you again in the future.
Thank you,
Sainsbury's Travel money Customer team
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