Sandbag Reviews 

I had an issue where my order was lost in the post and royal mail sent me the wrong parcel to the wrong address, got in touch with Sandbag and they offered an apology and a full refund within an hour. So dispute all the issues they were top notch and would recommend

I have received my order faster than expected, and even when I received a faulty order they were considered and helpful

Excellent communication and customer service.

Schnelle Antwort bei einem Problem.
Gerne wieder.

Very slow customer service response. Item finally arrived but didn't look like the image on the website. Have had no response to my complaint.

Almost 2 months after placing an order, it wasn't listed as presale.
The shipping hasn't been updated and theres no sign of it. Customer service is vague, initially telling me the order had arrived - they'd mixed it up with another order id made.
Meant to be a gift but I doubt it will be here by Christmas at this rate.

I ordered $96.53 of Mika merchandise on May 11. The website said that my t-shirt and tote bag were preorders that would be sent at the end of the month. When I heard nothing from them towards the end of June, I sent a support ticket and was met with "we're unsure when we'll get your merch in stock or when we'll send it." I almost requested a refund but I decided to still wait. This last weekend, I emailed them to ask as it was over 4 months after I submitted my order. They responded that the merch was on its way to them and they'll ship my order as soon as possible. When I asked if there was an ETA on that as well as followed up on my email yesterday, at midnight, I received an email stating I won't in fact be sent my "item" and that I'll be issued the refund. I checked Mika's merch store after and it was wiped clean, there is no more merch on the website at all. Although I still received a refund, this all feels so scammy. Every email I received was also very vague.

Complications with my order and struggling to find contact information for Sandbaguk have made my experience difficult

The reply came to me very quickly and was very clear.

Sent an email for a missing item. Received a prompt response and acknowledgment of the error. Also a confirmation that the item was on its way.
Appreciate the promptness and understanding.

Some of the worst customer service I’ve ever experienced. Run by arrogant, lazy and rude people.

I was missold Hayley Williams merch and then was ignored in part via emails trying to resolve the issue, they denied the issue initially (they were telling me the incorrect colourway that was completely different to the images online and what I saw in person on tour was correct) and then just stopped replying to me all together. Had to send multiple emails repeating myself because they refused to acknowledge majority of my emails (so weird) which was literally just me requesting a refund for the delivery fee (turns out they refund it regardless in these circumstances but instead of saying that after me asking 3 times they just… didn’t?…)

Resorted to messaging on instagram with yet again no reply. I emailed once more a few weeks later after my return had been marked as delivered but they still hadn't refunded me. I emailed explaining the situation about how my issue has gone undoubtedly intentionally ignored, how they have been incredibly unprofessional and disrespectful and provided proof of postage, they issued a refund but ignored my email again! All of this was so unnecessary and could have been avoided had they just replied properly in the first place. Bizarre! It was like trying to communicate with petulant teenagers with attitudes.

Hayley Williams needs to drop them stat. I’m so disappointed she’s working with them and this is the only way to get official merch. No merch for me then because I’m not giving them my money.

Strange, rude and disrespectful company.

Edit: Even their response is pointless, tacky and unprofessional. I’m already aware you issued my refund, I said that in my review. You’re only apologising now because I’ve left a poor public review, Had I not left the review you would never apologised to me as you’ve still not replied to my last email but you’re commenting here.

I placed my order incorrectly and they were so kind to cancel and refund
I was able to place my order correctly. happy customer

Ordered an Item a week ago with high shipping cost.No shipping confirmation yet, like any other company would have shipped by now at that price. UPDATE is I had to cancel, as they say they can NOT fulfil the order until 5th OCT , maybe longer. which is almost a month after ordering. As they are moving premises. What kind of company take your money and expects you to wait a month. Incredible. I almost feel this matter should be looked at by trading standards! Will see how long they take to refund.

Great communication and customer servce. Quick reply to my mails. They clarified all my doubts.

I ordered an Aly and AJ album in April of 2025, and never received it. I tried following up about it and got ghosted multiple times when I brought it up. They took my $47.77 and never delivered as promised. Don’t buy from them

Had a question on the status of my order and received a very quick and efficient answer.

I have placed 2 orders with this company now, both for signed Steve Hackett vinyl albums. The first a couple of months ago arrived damaged and I was told there were no more available and this week I placed an order on Sunday 11th with a Royal Mail 2-3 delivery only to find out on Tuesday that they had placed an announcement on the website to say no orders would be shipped until after 5th October due to relocation. Because of this I cancelled the order. Dont think I will be placing any orders in the future.

had a good experience with customer service. they were quick to respond and made everything pretty easy. overall, they were helpful, respectful, and easy to communicate with.

Dear Service Team.
Thanks a lot for your excellent service: fast feedback, good proposal & communication, full refund of the order amount, just ordered again, now in waiting position to receive great music.
This means customer service. Very much appreciate.
Take care & best wishes
Stefan

Ordered a t-shirt which turned up eventually totally different to the one advertised...with tiny print
Sent item back at my own cost!
Received no email regarding them receiving my return and now chasing my refund and now no answer from the helpline even though previously they replied straight away!