I had an issue where my order was lost in the post and royal mail sent me the wrong parcel to the wrong address, got in touch with Sandbag and they offered an apology and a full refund within an hour.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Almost 2 months after placing an order, it wasn't listed as presale. The shipping hasn't been updated and theres no sign of it. Customer service is vague, initially telling me the order had arrive... Toon meer
Bedrijf heeft geantwoord
Dear Service Team. Thanks a lot for your excellent service: fast feedback, good proposal & communication, full refund of the order amount, just ordered again, now in waiting position to receive g... Toon meer
Bedrijf heeft geantwoord
The email notice about the difference of ordering on the UK website and USA while still being able to provide that same package saved me so much. Most companies would give money back but hearing that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
Contactgegevens
50 Milford Road , RH18LJ, Reading, Verenigd Koninkrijk
- helpdesk@sandbaguk.com
- sandbaguk.com
4,2
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Louise with the customer care team was…
Louise with the customer care team was quick to respond and very efficient! Can’t wait to receive my package !
17 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your 5* review. We're so pleased to hear that Louise from our Customer Care team was able to assist you quickly and efficiently. We'll be sure to pass your kind feedback on to her. 😊
Prompt customer service
Positive, responsive customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your great feedback! 😊
Change of shipping address
My shipping address was wrong and I had to ask for a change from the customer support. It was really fast!
14 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your 5* review! We're glad we could help update your shipping address quickly 😊
Damaged limited edition item replaced. Superb service.
I received an item which had been damaged during shipping. I was promptly offered a full refund but I specifically requested a replacement. The item was difficult to source by that time but within a few days they managed to find an exact replacement for me. The communication with various members of the team was reassuring throughout. This is a level of individual and human customer service which we might think has otherwise disappeared from the world. Very happy with the outcome.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
We're sorry your item arrived damaged, but we're delighted our team could source an exact replacement for you and keep you updated throughout the process. We're so pleased we could achieve a positive outcome for you. 😊
Fast Response!
Thank you for being so helpful and getting back to me so swiftly! You made a stressful situation better quickly!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your kind words! We really appreciate you taking the time to share your experience. 😊
Great Customer service
I got sent a damaged record. They sent me a replacement a day after i messaged them. Would reccomend, great customer service!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your 5* review! We're sorry your record arrived damaged, but we're glad we could get a replacement sent out so quickly. We really appreciate your kind words about our customer service. 😊
Disappointed
I received an incorrect item from my order so I contacted customer service. They helped fix the issue and have shipped me the correct item from my original order.
Update- I guess I should have waited until I actually received the item before leaving a review. Despite receiving an email confirmation that the item shipped, I never received the item due to a “genuine picking error” on their part. The item I ordered is now out of stock and was a limited edition. When I asked if it was going to be available again, I never received a response. I did get a refund so there’s that… I guess.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
We're sorry that you received an incorrect item, but we're pleased our team was able to resolve the issue quickly and arrange for the correct item to be sent to you. We appreciate your great review - thank you! 😊
Fast and professional
Fast and professional approach with users.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your kind review 😊
Responded fast and very attentive
Responded fast and very attentive. Helped me with my issue quickly and correctly
7 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your great feedback! We're glad we could assist you quickly and resolve your issue correctly. 😊
Customer service the best they care…
Customer service the best they care about the customer 10/10
7 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your kind review! We really appreciate your 10/10 rating 😊
Went way beyond what I expected to…
Went way beyond what I expected to resolve my issue - you really can't get much better than this in terms of customer service and all done inside 30 mins - excellent!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your 5* review, Don. So pleased that we could help so quickly! 😊
Best help I ever had
Their customer service is really exceptional! My order arrived damaged and they really helped me and resolved the problem within literally minutes. No long waits nor frustrating chat. Couldn't ask for a better solution or help, they are really the best!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Serena, thank you so much for your kind review, very pleased that we could help! 😊
I made a mistake with my automated…
I made a mistake with my automated address, an old one appeared without me noticing, I sent an email and received a quick response correcting this. Thank you for your customer service !
4 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your 5* review, glad we could help! 😊
they are so sweet and got back to me in…
they are so sweet and got back to me in less than a few days
4 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your kind review 😊
Great Communication and fast shipping
Great Communication and fast shipping! will shop again!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your kind feedback. It's very much appreciated!
My query was handled swiftly and…
My query was handled swiftly and efficiently, and a personal response.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Claire, thank you so much for your kind review 😊
Contacted to cancel my pre-order due to…
Contacted to cancel my pre-order due to attending a gig where I would get a copy of the album. My order was cancelled promptly. Excellent service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your kind feedback, Dawn. It's very much appreciated 😊
Very quick response
31 juli 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks for the 5* review! 😊
Idiots.
Idiots never shipped my hoodies.Gave me a tracking number that never worked in the first place.Then after a long wait they message saying package is lost they will resend.So I look at the website and see the sizes of the 2 hoodies I ordered are sold out so I will never get them.Thanks SANDBAG looks like I will never get my merch.BLS needs someone else selling the merch they sell.
23 juni 2026
Review zonder uitnodiging
Antwoord van Sandbag
Please provide your order number so we can update you on the replacement order.
I had a question regarding an order of…
I had a question regarding an order of mine, and was reassured of my tracking number and parcel’s status quicker than most other providers. Thanks Sandbag!
28 juli 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for the great feedback. I am pleased that we could help 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.