Sandbag Reviews 

Very prompt, very helpful

Quick reply and issue solved (change of shipping address)

Terrible communication and absolutely no accountability taken - i placed a preorder months ago, only to have no updates at all since. When i reached out today to ask where it is, im told actually its not coming and they would refund me (part of my address was missing, presumably an error with the address look up prepopulating at the time of order?) - i then justifably am quite annoyed as i feel like this could have been very quickly and easily resolved with a simple email, and your staff member 'Dave' responded with"feel free to reorder it then" - so i should be a further £118 out of pocket for this?

Honestly shocking customer service. Honestly im mostly dissapointed with the rude email reply i got, but for some reason you wont acknowledge that part? Telling.

It was very easy and I got quick results.

The staff was very attentive, and I am very satisfied with the service. 😊

Avoid at all costs - 0 stars

Extremely poor service and communication.

I placed my order in May and, by mid-July, had still not received it or any meaningful updates.

When I contacted them to ask for an update, they admitted my order had been affected by a system error caused by a mistake on their end and said it would be passed to their IT team as a matter of urgency. They provided no estimated dispatch date or meaningful explanation, and a week later there was still no solution or update. Given that the error was entirely their responsibility, I expected them to resolve it promptly and keep me informed, but that simply didn't happen.

I genuinely believe the error would never have been identified or escalated had I not contacted them myself.

After posting this review, I finally received a response. However, the email they referred to in their reply was simply to tell me that they could not supply one of the items I had pre-ordered. After waiting over six weeks, I then had to chase multiple times just to obtain a refund for that item.

Once the refund had been processed, I was told the remaining items would be dispatched "as soon as possible." Despite this, it took a further 9 days before my order was actually shipped. During that time, my emails went unanswered and communication once again fell silent.

The order has now finally arrived, and everything was delivered apart from the refunded item.

While I appreciate that stock shortages can happen, the handling of this order was extremely disappointing.

The lengthy delays, lack of communication, repeated chasing, failure to respond to emails and broken promise to dispatch the remaining items "as soon as possible" meant the overall customer service was well below the standard I would expect.

GREAT customer service as I hastily bought a Glen Hansard album without changing to my new address. They were happy to help and the album is FANTASTIC. Thanks so much!!

Ordered & Paid Eurovision items on 19 May 2026 and sofar have not received my order, it is now 13 July 2026.
Helpdesk cannot be reached, only by e-mail.
Terrible service!!!!!!!
Order ESCEU6213 of 05/19/2026

Very easy experience cancelling my preorder. My friend and I had ordered our other friend the same album, so I decided to cancel my preorder and she could keep hers to give to our friend. All I had to do was fill out the contact form, and within a few hours, my order was cancelled and refund issued. Very pleased with the customer service!

Very quick cancellation on my order I appreciated it since I was going to reorder in another size

Rapid response to query, easily recommend use of Thirdman/Sandbag for any other future purchases

It was a great experience! I had a quick and useful response! I would recommend

Had a very satsfying experience with the customer service. Solved in less than a day

The representative was very helpful understood my problem and resolved the issue promptly.

Last night, I visited placeboworld.co.uk as I was interested in a vinyl. I needed to understand what the delivery charge would be and I could not see that until I logged in, so I chose to log in using my Google account, not realising that the Goggle button was 'Express Checkout'. So instead of just logging me in, it went straight ahead and ordered it!

Minutes later, I submitted a ticket to Sandbag support, I clicked on the 'I want to cancel an unshipped order' and asked them to cancel as it had been an honest mistake. This was at 20:00. However, despite their auto-email stating support is open until 22:00, they didn't reply until the morning. They refused to cancel it and laughably stated, "...it is too late to amend your order in any way including any cancellations. Your order has been fully ingested into the warehouse system ready for processing and can no longer be retrieved.".

So despite the order not being shipped (it still hasn't as I write this, 12 hours later!) they clearly don't care and just want your money.

Added to this, I now have to pay for postage to return it (I will simply out of principle) + the links on their emails don't work.

What an embarrassing service.

I would therefore recommend avoiding Sandbag if you can.

Update: They did reply and apologised, but they did not send a free returns label, I am having to chase them now for it.

such quick communication and very quick response to by issue

Provided a quick and satisfying solution for a damaged order.

Got an issue with the delivery company here in germany. Customer service was really great, unbelievable quick response and straightforward solution.

Appalling experience complete lack of understanding no empathy. Failed to understand a basic Cs request to change address and despite the web site saying one thing they did the complete opposite.
Totally not recommended to purchase anything merch or ticket related.
AWFUL EXPERIENCE. DID NOT RE DIRECTCASCTHEY STATE
SAND BAG LIE

My issue with my order was resolved so quickly and the representative was so kind and attentive. incredible customer service and communication.