Sandbag Reviews 

The email response time was incredible even with their high demand on the items. They provided a quick solution and I am forever grateful. Would purchase with them in the future! They’re doing everything right.

Quick and kind support with an amazing response to the situation at hand!

They were so helpful and they were so kind to help me out with my order.

The service was very good, Tammy was very friendly and the responses were quick.

I ordered a a pre ordered vinyl 12" however after 6 weeks of waiting I asked for a refund .
The process was simple and cleared up within a day , I was impressed 👍

I emailed in with an issue of the wrong delivery address on my order, they replied with in a few hours and changed it right away. Saving me alot of hassle and chance of loosing my order.

You gave me the reason why it took longer than usual before i could get my order.
Its all about trust.
Nothing is more uncomfortable than having to ask your money back.

Absolutely brilliant. Just brilliant. I made a duplicate purchase in error and was refunded more or less straight away with zero hassle. After the day I’ve had, these guys put a little sun into an otherwise miserable day. The customer service these guys offer is second to none

I ordered several hundred dollars of Aly and AJ merchandise and I did not receive one item for $199. I sent an email to see what happened and I quickly received a response stating they would send it right away. Great customer service!! Very happy with the results!

I received the wrong item instead of my orde
I contacted support, provided photos and the order details, and received a response very quickly. The issue was handled professionally, and they arranged to send my correct order without any hassle.

Mistakes can happen, but good customer service is what matters. In my case, the communication was fast and helpful, and the problem was resolved quickly.

Thank you to the support team.

Process of ordering and tracking of my order was good. There was a little inconvenience with the quality of the merchandise I received, but customer support replied quickly and made a decision in my favour. Thank you!

Dave did a good job.
He replied very soon with the right answer.
Nice job

Great Sevice

Great customer service! I had an issue with my order and got a reply within 24 hours and got refunded without any problems.

Customer service was great very helpful and transparent in helping me with an issue on my order.

My Order ESCEU4329

No answer up my emails thats me send to Sandbag.

No tracking number recieve from my packet whit my 3 eurovision items from Sandbag.

Today 26 May nothing recieve from my 3 items

I pay 76,45 euro.

nothing recieve, shame you.

Extremely disappointed! I ordered a t-shirt as I was unable to purchase said one at a concert I attended. Order placed on 1st May as I had received email from said pop star website to say merchandise was available to purchase. I heard nothing further, I sent a query on 17th May, waited 5 days for a response before sending another email on 23rd May, asking if anyone was reading emails! Well someone is today as I've been advised I'm getting a refund, no explanation as to why!!!

Excellent customer service, really quick and positive response - couldn’t be more impressed with how responsive this team are. Highly recommended!

I purchased a vinyl album from Sandbag, but unfortunately, it arrived with a defect on the B-side that rendered the first song unplayable (which is just something that can happen with physical media). I wrote Sandbag to request an exchange and was immediately contacted, apologized to, and shipped a replacement record! This was a great experience and just another reason why I’ve enjoyed purchasing music from Sandbag for many years. Thank you!
Nathan

Prompt receipt of my order. I subsequently had to return my order and again, a prompt response received and clear advice provided in respect of returning my order. I shall be more than happy to order from Glastonbury online shop again!