Sandbag Reviews 

Super cool products! The quality was incredible for the price point. And amazing customer support!!! Will definitely purchase again.

I initially made a mistake and put in the wrong collection address. I e-mailed customer services and they sorted it it out in no time and were very friendly with their response.

I RETURNED AN ORDER AND THEY RESPONDED ALMOST IMMEDIATELY AND RESOLVED MY ISSUE.

Customer service is awesome. I received a quick response from a real person. All of my orders have arrived when expected and in great condition.

Perfect customer service experience

Having not received my Alfie Boe LP I contacted the Sandbag helpdesk. I know helpdesks can be very busy so was delighted with such a quick response and they are rectifying the problem.
Now looking forward to receiving my LP.

I made a mistake by forgetting to apply my 10% code and I let them know. Prompt reply that refund on its way.

Dave from the support team was incredibly friendly, professional, and accommodating throughout the whole process. He responded quickly, understood the issue immediately, and found a fast and effective solution. It’s rare to experience such attentive and customer-oriented service these days. I’m very satisfied and truly appreciate Dave’s excellent support. Highly recommended!

Im a 2 time buyer and didn't notice until after checkout that my shipping address was my old address..yikes! Louise helped me out right away..great communication thank you

I rarely leave negative reviews, but my experience with Sandbag and Third Man Records UK/EU have been extremely disappointing.
I pre-ordered The White Stripes “The Complete Studio Albums” box set in December 2025 from Spain (EU), paying around €500 including shipping and taxes. Months later, I still have no tracking number, no shipping confirmation, and no estimated delivery timeframe.
What makes the situation even more frustrating is that many customers across Europe and other parts of the world are already receiving their box sets at home. Some of them even placed their orders after mine. Meanwhile, customer support tells me they are “still awaiting stock” and cannot provide any revised dispatch date.
So apparently there is enough stock to ship orders worldwide, but not enough to explain what is happening with the remaining customers. The lack of communication and transparency is honestly unacceptable for an order at this price level.
I have always considered Sandbag and Third Man two reliable companies in the past, but this release has been handled very poorly from start to finish: confusing availability, little communication, delayed responses from support, and customers left completely in the dark.
Very disappointing experience overall.

For clarity, this is a genuine order placed through the official Third Man UK/EU store in December 2025. I am happy to provide order confirmation details to Trustpilot if needed.
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Hello,

Thank you for your reply.

My order number is #TMRUK97595.

I appreciate you taking the time to review the case. My main concern at this stage is the lack of clarity regarding the status of the order, especially considering that customers across Europe and other parts of the world are currently receiving their box sets and shipping notifications, including some who placed their orders after mine.

I would appreciate a clearer explanation regarding the current status of my order.

Thank you.
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Update (one week later) - May 14,2026:

It has now been one week since I was asked for my order number here on Trustpilot in order to “look into this and resolve it as quickly as possible”.

Since then, I have received no update whatsoever by email or any other channel.

I am still waiting for any actual information regarding the status of order #TMRUK97595 — beyond generic reassurances and continued silence.

At this point, I would simply appreciate if someone could confirm whether the order is actually being processed or if I should just continue waiting indefinitely.
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Update (May 15, 2026):

Following my latest update here on Trustpilot, Sandbag finally reviewed the case, shipped the order and provided a UPS tracking number.

The communication process throughout these past months was still extremely frustrating and unclear, but I appreciate that they ultimately took the issue seriously and worked to resolve it.

Now I just hope the box set arrives safely.
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Update - May 22,2026:

Hello everyone. Today I received The White Stripes vinyl box set. Finally, everything has been sorted out!

The company answered my question quite fast Thanks

Item shipped incorrect size. Reached out in an email. It was picked incorrectly, and they are sending the correct size. Resolved in less than 24 hours. Great service!

Excellent customer service ..delighted

After having a little trouble with getting in touch with the customer service I’m very satisfied with the proposed solution.

I received an item that was slightly damaged. After a quick email about it, they immediately sent me a new one. Great company with great customer service!

Recht zügiger Versand (2-3 Werktage), Original Ware, soweit ich es beurteilen konnte (habe ein Shirt nachgekauft, welches ich auf einer Tournee bereits gekauft hatte, aber nun auf Grund Eigenverschuldens ersetzen musste). Ich kann qualitativ jedenfalls nichts beanstanden und bin sehr happy damit!

A truly superb experience. My question was answered by a real person and it was done so with courtesy and understanding.

Prompt friendly service. Dealt with the problem effectively.

A quick response and a solution to my query. Great customer service.