I had an issue where my order was lost in the post and royal mail sent me the wrong parcel to the wrong address, got in touch with Sandbag and they offered an apology and a full refund within an hour.... Toon meer
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Almost 2 months after placing an order, it wasn't listed as presale. The shipping hasn't been updated and theres no sign of it. Customer service is vague, initially telling me the order had arrive... Toon meer
Bedrijf heeft geantwoord
Dear Service Team. Thanks a lot for your excellent service: fast feedback, good proposal & communication, full refund of the order amount, just ordered again, now in waiting position to receive g... Toon meer
Bedrijf heeft geantwoord
The email notice about the difference of ordering on the UK website and USA while still being able to provide that same package saved me so much. Most companies would give money back but hearing that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
Contactgegevens
50 Milford Road , RH18LJ, Reading, Verenigd Koninkrijk
- helpdesk@sandbaguk.com
- sandbaguk.com
4,2
Goed
1K reviews
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Antwoord van Sandbag
Thank you so much for your 5* review! 😊
Clear and Prompt
Answered within a few days (it was over a weekend) and had a clear response. Fully explained but also simple and to the point.
13 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback - thank you so much! 😊
#Ocean Alley #Vinyl Order #Sandbag
Thanks to Louise and the Customer Service Crew at Sandbag UK for sorting out my Order query all the way from Down Under… The service was super fast and friendly!!! Highly recommended, 5 Stars thanks…
13 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Reggie, thank you so much for your kind review. So pleased to hear that Louise was so helpful with resolving your query! 😊
Fast reply
Fast reply, and helped me stop being scared that I wasn't gonna get my package lol
13 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback! Glad we could help 😊
Happy with the coustumer service, but..
Happy with the fast and serviceminded customer service - but unfortunately the package received was damaged and in poor print quality as well.
The Fine art I ordered from the webshop size 28"x28" / 71x71 was never to be printed that big.
I hope you take note of this in your printmaking of - very beautiful, melancholic and fearless art as we all know it - in the future.
For your interest - customer service responded to my complaint quickly and is giving me a full refund - I am very satisfied - but as I am also a Dane ;-) - I will only give this experience 4 stars.
10 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your review, Maria. I'm sorry you received a damaged item.
great customer service
There's been a mix-up with my order, but the issue was fixed promptly, professionally, and with a better outcome than I expected. Much appreciated!
7 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback Yannick! Glad we could help 😊
Very satisfied
Not only was it easy to navigate the web page, but I made my purchase and received the package earlier than expected. The customer service was super helpful and very communicative with my questions and made sure I was a happy customer.
8 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks so much for your kind review - we’re really pleased we could help! 😊
Quick and effective response.
They dealt with my mistaken order of Vinyl instead of CD's very quickly and effectively.
6 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback - thank you so much David! 😊
Helpful
They were really kind with me asking for a refund. None of it was their fault. I'm just in a financial hole right now because of family issues so I really appreciated their patience. They also answer really quick. I wasn't expecting an answer the next day. I know how busy it can be with orders so that was really nice too
4 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks Sisi, we appreciate the great feedback! Glad we could help 😊
Great experience, even when it goes wrong…
I’ve consistently had excellent experiences ordering internationally. Most recently, I ordered from Black Label Society in the US for their new album Engines of Demolition. Along with the album tee, a bonus die-cast clock edition was included - an amazing surprise!
Unfortunately, the shipment was delayed at customs, but the Sandbag Helpdesk once again proved outstanding. Dave responded promptly, was reassuring throughout, and even offered the option of a reorder or refund if the items didn’t arrive. That level of service gives me complete confidence to keep ordering in the future.
My son has been a fan of Zakk Wylde since his days with Ozzy - so much so that my grandson is named Zakk! It’s become a tradition for me to surprise him with special items, and even the Zakk Wylde Christmas jumper arrived in England faster than expected.
From time to time, things can go wrong - but what truly matters is how they’re handled. It’s incredibly reassuring to know there’s a team ready to make things right. Thank you, Sandbag!
2 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Sue, thank you so much for your kind review. So pleased to hear that Dave was so helpful with resolving your query! 😊
A very professional company!
A very professional company! I’d bought a shirt that had been printed incorrectly, and I received an apology and refund for both the item and the shipping the next day. I generally hate having to reach out to companies, but they made it very easy and painless by having an easy-to-find FAQ — and by having a form I could fill out instead of having to explain the issue in an email. They were very quick to respond, and wonderful to deal with! :)
1 april 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks so much for your 5* review - we’re really pleased we could help! 😊
I received an answer to my questions in…
I received an answer to my questions in a very timely manner. My concerns were fully addressed and the issue was taken care of.
30 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback, thanks Lee! 😊
The speed and excellence of my enquiry…
The speed and excellence of my enquiry has given me great pleasure to have made a purchase from this company. no problem with recommending this seller.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks so much for your review - we’re really pleased we could help! 😊
Thank you for your help ✌️
26 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you so much for your 5* review! 😊
Antwoord van Sandbag
Thanks so much for your 5* feedback. It's very much appreciated 😊
Refund process was easy and quick
Refund process was easy and quick. No pressure to keep order and wait for it.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thank you for your kind review 😊
Communication is key
Communication was key and a quick response to my query really helped me understand.
I am happy with this service and simple answers have put my mind at ease.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks for the kind feedback. I am pleased that we could help 😊
Even with all the that is going on…
Even with all the that is going on there going to find a way to get my order to me. And I'm going to continue to support them because I understand shit happens. And I'll wait patiently for my order to come and thank you I will come back and order in the future
13 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
We appreciate the kind feedback, thanks Nathan! 😊
They were very quick with responding to…
They were very quick with responding to my emails and submitting a refund. Very pleased with the customer service.
20 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks Michelle, we appreciate the feedback! Glad we could help 😊
Very quick service… impressive!
20 maart 2026
Review zonder uitnodiging
Antwoord van Sandbag
Thanks so much for your great feedback, Fiona. It's very much appreciated 😊
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