Good experience. the watch was well packaged and arrived fine. though the preorder did take a couple of months. At this point I've grown to love it. one nitpick, i would love to see a hardening coatin... Toon meer
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Lees wat reviewers zeggen
This site is 100% Legit. After a fair bit of research I pulled the trigger and placed an order. The watch arrived after 9 days so not the quickest delivery but the watch is so much better than what... Toon meer
Jedyny minus to to, że maile trafiają do spamu. Z tego powodu nie wiedziałem, że był problem z dostępnością zamówionego zegarka. Ale mimo wszystko jestem zadowolony, wybrałem inny zegarek (SN0121TE)... Toon meer
I purchased a San Martin watch, and the bracelet broke. Looks like I lost my investment. My request: Can you sell me a Jubilee Bracelet for my Sno144 watch? Message from San Martin: Dear Stewar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover More San Martin Men Watches, Find One Of Your Best Favourite Style,Security Payment, 2 Years Warranty, Lifetime Guarantee, Products and Services Are Great.
Contactgegevens
Shenzhen, 518000, shenzhen, China
- sales@sanmartin.watch
- sanmartin.watch
4,1
Goed
127 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Az óra nagyon szép és jó
Az óra nagyon szép és jó! Viszonylag gyorsan megérkezett, minden úgy történt ahogy a rendelésben leadtam. A céggel viszont sehogy nem tudtam felvenni a kapcsolatot, egy levelemre sem válaszoltak,ez nagy negatívum volt.De szerencsére az órával mindek ok!
30 mei 2026
Antwoord van San Martin Watch Store
Dear Customer,
Thank you very much for your review and for your kind words about the watch. We are delighted to hear that you are satisfied with the product and that the delivery process went smoothly.
At the same time, we sincerely apologize for not responding to your emails in a timely manner. This is not the level of service we aim to provide. In some cases, emails may unfortunately be filtered into spam folders or delayed due to time zone differences and holiday schedules.
We truly appreciate your feedback, as it helps us improve our customer service. Thank you again for your trust and support, and we hope you enjoy your San Martin watch for many years to come.
Best regards,
San Martin Customer Support Team
Polecam
Jedyny minus to to, że maile trafiają do spamu. Z tego powodu nie wiedziałem, że był problem z dostępnością zamówionego zegarka. Ale mimo wszystko jestem zadowolony, wybrałem inny zegarek (SN0121TE) który jest super, pewnie lepszy od poprzedniego.
Na przesyłkę czekałem 7 dni od momentu wysłania.
12 mei 2026
Top quality, impeccable service.
The two-month wait due to the lack of this particular San Martin GR5 Titanium SN0121TD model (I had been informed of this delay) is finally over. Today I received it and it is of impeccable quality with beautiful and quality details. I received it in a luxurious and well-designed case, and its packaging for the post office was careful
and as they had told me, without customs fees. I am very satisfied with both the watch and the impeccable service of the company.
5 mei 2026
Sent me the wrong watch
Sent me the wrong watch. For the sake of £200 i can't be bothered waiting another month to exchange it. Ordered from here twice now, messed it up both times. Don't bother
13 mei 2026
Review zonder uitnodiging
Antwoord van San Martin Watch Store
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Sending the wrong watch is absolutely not the experience we want our customers to have. We understand your frustration, especially after this happened more than once.
Please contact us directly at sales@sanmartin.watch with your order number and photos of the received watch. We will immediately check the issue and provide a suitable solution for you as quickly as possible.
We truly value your support and feedback, and we will also continue improving our order checking process to avoid similar mistakes in the future.
Again, we sincerely apologize for the unpleasant experience.
Best regards,
San Martin Team
Fast delivery
Fast delivery, great quality, happy with the watch, would certainly recommend, keep up with the good work!
13 mei 2026
Review zonder uitnodiging
Movemement gets stuck in time set mode…
Movemement gets stuck in time set mode most of the time. Otherwise the most comfortable watch I have ever worn.
21 april 2026
Antwoord van San Martin Watch Store
Dear Customer,
Thank you for sharing your experience. We are truly sorry to hear that the movement keeps getting stuck in time set mode. While we’re glad you find the watch comfortable, this issue is certainly not normal and we would like to help resolve it as quickly as possible.
Could you please provide more details about the problem you’re facing with your order? So that we can better assist you, please reach out to our customer service team at sales@sanmartin.watch. We will arrange a proper solution for you, whether it’s a repair, replacement, or refund.
We sincerely apologize for the inconvenience caused and appreciate your patience.
Best regards,
Customer Service Team
San Martin Watch
items arrived promptly and in pristine…
items arrived promptly and in pristine condition
27 maart 2026
Do not buy if you are in the UK
I have purchsed multiple watches through San Martin. The first two were fine, but the tird was a complete nightmare. The bottom line is, if you are based in the UK do not take the risk of buy San Martin watches.
The watch was initially lost. Then they found it and there was a £50 duty on top because they had shipped it differently to the last two. Additionally, the watch is being held 20 miles away, where I have to go and get it.
I have been talking to San Martin reps through the website for a week. They are not helpful. You will speak to multiple people and each person will say something different.
Finally, they said that they will provide a £20 partial refund due to the inconvenience and the fact I have to travel so far. I do not drive, The next day they changed their mind about the partial refund.
I cannot imagine what would happen if your watch developes a fault. Do yourself a favour and play it safe with your money. Do not spend hundreds of pounds on San Martin watches when the risk is so high.
Update - I will email San Martin as requested below, but I have no confidence they offer a solution.
6 april 2026
Review zonder uitnodiging
Antwoord van San Martin Watch Store
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear about the inconvenience this order has caused you.
First of all, could you please provide your order number? We’d like to look into your case in detail and understand exactly what happened so we can assist you properly.
Regarding the shipping situation, we’d like to clarify a few important points:
If the tax-free postal shipping method is selected when ordering from our store, there will be no customs duties, and the parcel is normally delivered directly to your door.
If an express courier service such as FedEx is selected, import duties and taxes may apply, depending on UK customs regulations.
We also offer UK warehouse stock for certain models, which can avoid these issues entirely and ensure faster, hassle-free delivery.
We sincerely apologize for any confusion or inconsistency in communication you experienced. That is not the level of service we aim to provide, and we will internally review this.
Please don’t hesitate to contact us directly at sales@sanmartin.watch
with your order details. We are committed to resolving this for you and making things right.
Best regards,
San Martin Team
Fake International Warranty &…
Fake International Warranty & Disrespectful Support
I am a watch reviewer and I am disgusted by San Martin's service. My SN0009 has a clear factory defect (AR coating scratches) and I have an official warranty card.
Their official support told me to 'wipe the dust' on a scratched glass and then literally sent me an 'Adore' sticker (heart eyes) in the chat instead of helping. Now they refuse to pay for shipping to China for their own manufacturing error, claiming I 'didn't buy from their store'—even though I have an INTERNATIONAL factory warranty. Conclusion: Their warranty is a scam for international buyers. If you are in Europe, you are buying a watch with ZERO real service. I have all the screenshots of their mocking behavior.
25 maart 2026
Review zonder uitnodiging
Antwoord van San Martin Watch Store
Dear Customer,
We are sorry to hear about your experience and truly take feedback like this seriously.
However, after checking our system, we were unable to locate any order associated with the information provided. To better understand the situation and assist you properly, could you please share your order number, purchase channel (official website, authorized dealer, or other platform), and any relevant details?
Once we receive your information, we will immediately coordinate with our support team to investigate the case and provide a proper solution.
San Martin provides an international warranty for watches purchased through official channels and authorized partners, and we are committed to resolving any legitimate quality concerns in a fair and responsible manner.
We look forward to your reply so we can assist you further.
Best regards,
San Martin Official Team
nice watch and good finish with good…
nice watch and good finish with good quality, only thing ive noticed is the clasp a bit longer for may 15cm wrist of 38mm watch aqua terra, but everything seems perfect
🫶🫶🫶🫶🥰🥰🥰👍👍👍👍
28 februari 2026
Nothing: Placed order on 21st January
Placed order on 21st January, no sign of anything yet. When I track my order today 28th January "Your package will be shipped ASAP" , "Awaiting Shipment"? Been like this since I ordered? Let's hope what I get (if) I ever get it is worth whatever the cost and wait. Unlikely though at this stage
28 januari 2026
Review zonder uitnodiging
Antwoord van San Martin Watch Store
Dear Customer,
Thank you for your patience. We sincerely apologize for the delay in shipping your watch strap, which is due to a temporary shortage in stock.
We are actively restocking and will arrange shipment as soon as the item arrives. If you prefer not to wait, you are welcome to cancel your order—just let us know, and we will process it promptly.
We truly appreciate your understanding and are sorry for any inconvenience this may have caused. Should you have any questions or need further assistance, please contact us at sales@sanmartin.watch.
Best regards,
Customer Service Team
San Martin Watch
Quality and timely delivery.
30 december 2025
I'm Quite pleased
This San Martin titanium watch arrived in excellent condition and keeps very accurate time. This watch will be in daily use for a Airline Pilot. Quality seems great so far but I will report back if anything changes. One disappointment was the cheap black plastic box that it arrived in, not befitting a watch of this price. I expected better in that regard.
27 november 2025
GREAT watch
GREAT watch. Exactly as described. Love the lume, the blue dial, quality of the watch, everything about it.
12 december 2025
Excellent Quality watches and…
Excellent Quality watches and accessories, contacted them about one strap that was not in the order, but they were quick to respond and get it out in another shipment.
3 december 2025
Awesome watch :)
Watch was exactly as described. It was well packaged and received it quickly, everything went smoothly.
The watch itself is well made and the bracelet is great also
9 december 2025
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