Santokuknives Reviews 

Santoku Apron

I am actually a furniture maker so the apron is being used outwith its design parameters I suspect. Having been in business now for 25 years I have tried a number of different brands and designs, some better than others.

With regard to my Santoku Apron, I can say with experience and honesty that it is by far my favourite and I believe my search is over for the perfect work apron.

I will be purchasing more of these fantastic aprons over my last few years of furniture making and only wish I had found them sooner.

Thanks Steve McLean

Dovetail Scotland

I love my wooden knife block. It arrived promptly and the quality exceeded my expectations. It is of solid wooden construction and looks beautiful in my kitchen. It was well protected in the packaging and therefore arrived in perfect condition. Thanks Satokuknives. I'll be back to buy more products from you.

Still no refund from this company, emails promising help, but takes days to hear back from them. Ordered on 22 Feb, 1 week later received an email saying there is a delay with no idea when these would be delivered, another email 3 days later saying, shipping problems. When queried, empty promises are given but 2 to 3 days later with a response, then nothing. I have now asked for a full refund, still nothing

Really frustrated! The customer service is terrible when things go wrong! Poor response and unexpected delays. I wish I’d read this before. Be warned! Definitely Santoku Knives.co.uk

So pleased with this Aiko Dasmascus Steel Knife Set and Whetstone. These knives are super sharp, seriously elegant, well weighted and crafted and feel built to last a lifetime. No more cheap knife sets. Fear of cutting a finger off enhances concentration and cooking ability! Delivery did take a while due to high demand and overseas shipment I believe but excellent price with discount and a faultless transaction otherwise. Thank you santoku knives! All the best

In December 2024 I bought a kiritsuke knife from Santoku.co.uk and it arrived quickly, and I liked the quality.

So, on the January 8th I ordered another knife and at first it seemed to go fine, until the package “arrived at the destination airport”.
From there on, there were no status updates anymore, so I contacted Santoku.co.uk asking about my knife.

After a lot of emails back and forth we concluded that the package was “lost” and the Customer Service Representative at Santoku offered me a refund or another knife. Since my experience with them was good I asked for a new knife. From that moment onward the problems started.

They didn´t respond to my emails anymore, they didn´t send a tracking code or a new knife and I haven´t heard from them since.

My advice is not to buy from them. They take your money, have a lot of nice and friendly words but when something goes wrong, they do not resolve the problems.

Good knives for the price. Had an issue which got solved in the end - thanks to customer service 👍

The whetstones were good. Better than expected. I will have to give the knives a couple of attempts before I get that sharp edge.

Great knife, just had to wait a while for delivery over the Christmas period.

Ordered a knife holder end of November and got it before Christmas. Which was great because it was a Christmas gift.
Everything went great with the shipping and the product looks just like the pictures on their website.

I live in Norway and had to pay 124kr as custom clearance fee.

Got this as a present for my mum she is very happy, really sharp knife can’t recommend enough!

Ordered at a few minutes past midnight on the 2nd of February as was waiting for my pension
My son visited and told me to cancel the order as he had bought me some for a birthday present
I messaged them in less than 24 hours of placing the order
Next day got a message saying they would check order status and see if I could have a refund.
I checked order status and it said order completed but it does not show shipped. I took a screenshot
Today, 5th still showing same status but no email from them.
They have no contact phone number and even their live chat is not “live”, you have to wait for them to get back to you
Under the consumer rights act I have a right to cancel.
If I do not get my refund I will refer them to trading standards
The worst customer service I have ever experienced

I just wanted to leave a comment about this fab knife. I have one more of this series (smaller knife) and made an impulse purchase of this knife before Christmas. Very happy with it, great weight, sharp (as these are) and can be used for all cooking purposes, despite what looks a big knife.
Highly recommend and based on my other knife, this will last a long long time.
Thanks!

The quality of Santoku knives is incredible. Made of the best high carbon steel, they are sharp, strong and beautiful to look at.
There is a small wait for delivery, but customer support were amazing and reassuring.
Definitely my go to place for top quality kitchen knives.

The product is of good quality, with a handle that feels slightly slippery, likely due to the combination of resin and wood materials. It’s worth noting that the knife is manufactured in China but made with high-quality Japanese materials. However, the shipping was extremely slow, taking nearly 20 days to arrive after placing the order (considering the holiday period, placed 15dec).
On the bright side, communication was excellent, and the customer service team was always prompt and highly effective in resolving any issues.

My husband ordered a knife from you on December 17th. Immediately after receiving our payment confirmation from our debit company and noticing it was all in Chinese writing, we emailed you and tried to cancel feeling we had need deceived, and possibly scammed. We have still received no reply and have contacted PayPal to start a review. Very poor customer service!
ZNL39418

I ordered a whetstone on 2nd of December. Its still not here as of the 19th. I was misled to believe the product was coming from here in the UK. Its not. I got fed up waiting so ordered a proper Japanese Shapton stone which arrived in 3 days. It was half the price of the Santoku whetstone which is a Chinese made stone. Also can't help but think the name Santoku makes you think you are buying Japanese quality products. Guys if you want a good whetstone buy the proper Japanese stuff. Cheaper quicker and no doubt far far better

Same issue with delivery times as everyone else seems to have experienced. Misleading! Wouldn’t order if I was wanting the item quickly. Can’t comment on quality.

I am still awaiting a knife purchased on 12th December and when using the tracking number given an error message is received. To add insult to injury I have received emails every single day since asking me to enjoy using my knife and perhaps purchase more. As the owner of a small business that prides itself on customer service this is appalling customer service. I shall contact my card provider and request a refund. No doubt Lucy will reply to this with the same standard reply that everyone else gets. To use a co.uk website is truly misleading.

So to update my my review. The knife is beautiful and I am very happy with it.

The negative of this company is their communication and rhetoric length of shipping time as they do not ship from the UK as I had expected.

If you can accept that you will be very happy with the product.