SARAH & SEBASTIAN Reviews 

I cannot speak highly enough of everything Sarah and Sebastian! The jewellery is just gorgeous. But even better (f that’s possible) is their amazing customer service and lovely staff. I would go to this store again and again.

Great customer service, quick and friendly responses. The shipping was actually before the estimated date and this was for a custom item. Couldn’t be happier with the experience.

Poor product and poor customer service. Emailed twice following break of two of my pieces of hewledyy costing over $1000 AUD and no response. Product broke after 2 weeks

As usual, customer service was nothing short of amazing. Thank you Charlotte for being so helpful and efficient with my order!x

Very very happy with the product and the assstance througout the process.
Thank you for making this so special.

Terrible quality .. twice it needed repair, third time i didn't catch it broke and lost it due to poor quality. Sarah and Sebastian wouldn't have a bar of it. My kids bought me the bracelet so extremely disappointed. Don't waste your money ... The Pearl Birthstone Bracelet

I had an excellent experience with Emma from customer service at Sarah&Sebastian!

Initially, I reached out to customer service, as my fiancé and I live overseas and we had a specific request to our wedding bands from S&S.
Emma was quickly to get in touch with me, being so kind and personal, making sure my wishes were met and kept me up to date with EVERY detail of the process!
Long story short, Emma made sure that I got the rings JUST in time, and I can't express how much I appreciate her help!
I/we absolutely love our wedding rings and can't wait for the big day, when we finally get to wear them.
Thank you so much Emma at Sarah&Sebastian ❤️💫

I bought my daughter one of their signature letter necklaces which she loved and wore ever day. After a few years the chain broke and when I took it in store for it to be repaired, I was told that they don't fix any products under 14 carat gold (this was 10 carat) and offered me a "trade in" where they would give me 20% of the purchase price for store credit. No thanks.

I got my star fish cartillage earring and it was so beautiful. The back was a bit big though. I immediately asked for a smaller size and S&S helped me out. I'll be wearing my jewelry very soon and can't wait :)

I can’t express how much I love every one of my S&S pieces. The experience is made even more special by the amazing, friendly team, whose exceptional service makes every interaction such a pleasure.

A huge thank you to Emma for her amazing customer service. Emma was incredibly understanding, compassionate, and easy to deal with. She really listened to our concerns and went above and beyond to resolve the situation with a generous solution. She turned a disappointing experience into a really positive one. Thank you again, Emma you’re a real credit to the team!

Charlotte was amazingly helpful throughout a process involving a ring that had recently been taken off their listing. This company’s designs are beautiful and their staff is very friendly!

I had a really positive experience with Emma from the Sarah & Sebastian customer service team. They were empathetic, fair, and incredibly efficient throughout the entire process. They took the time to understand my situation, communicated clearly, and resolved everything quickly and professionally. I was really pleasantly surprised by how genuinely supportive and customer-focused their customer service was.

Customer support at S&S is exceptional! Clear responses in a timely manner. Emma was great and went above and beyond for me, thank you!

S&S have been absolutely brilliant and so very helpful in assisting me with replacing an almost irreplaceable item of stolen jewellery. Charlotte has been incredibly patient and friendly and I am impressed with her wonderful empathy, service and of course the beautiful quality jewellery from Sarah and Sebastian. Thank you!

Ordered several pieces from this store, they're always unique and beautiful. Last time I ordered I ended up needing a different size backpiece and was quickly helped by Charlotte, outstanding customer service!

I would not recommend this service to others and write this review as a word of caution for anyone considering a cartilage piercing.

I was disappointed by the lack of information provided by my technician before the procedure and by the absence of what I would consider an adequate informed consent process. Important aftercare restrictions and potential risks were only discussed after the piercing had already been performed and could not be reversed.

For example, I was not informed beforehand that swimming has to be avoided completely for at least two months if not longer following a cartilage piercing, despite the fact that I was about to leave for a beach holiday. Nor was I advised that cartilage piercings carry a higher risk of complications than many other piercing sites and, in rare cases, can result in permanent cosmetic deformity if a serious infection develops. I was also not informed that wearing an AirPod ( I'm a avid podcast listener on daily walks ) or even an over-ear headphones ( I use daily to practice the piano) is impossible with my piercings during the healing period which can be at least 6 - 12 months .

More concerning was the lack of follow-up support. When I became worried about a possible infection and sought advice regarding removal of the jewellery, I sent three emails over the course of a week and received no response. I am now consider possible resolving this legally. They knew I was overseas and not once did they offer to call me, knowing that as their only contact phone number is a 1800 number and so not possible for me to seek advice over the phone.

Furthermore it was only after the piercings that they told me about downsizing to a shorter post, an essential part of the healing process. However, the jewellery system used is very specific and requires replacement components that are not available elsewhere. As I was overseas and unable to return to the studio, I was effectively left with jewellery that could not be appropriately adjusted and would need to be replaced entirely. This limitation, and the potential additional cost involved, and jewellery I can no longer use , was never explained before the piercing was performed.

My experience left me with significant concerns regarding both the consent process and the standard of aftercare provided. Had I been given this information beforehand, I would have been in a much better position to make an informed decision weighing up as to whether , and when to proceed.

This is a serious medical procedure, please treat it as such.

Amazing customer service. Plus stunning jewellery

Hello, I placed an order worth €965 on March 31 (ORDER #AUNZ496440).

DHL was unable to process the shipment, and I was informed that the package would be returned to the sender. As soon as I became aware of this, I immediately contacted customer service. I was told to wait until the parcel had arrived back with you, after which a customer-friendly solution would be found and, naturally, the payment would be refunded.

The goods were returned to Sarah & Sebastian in their original packaging, unopened and unused, which has also been confirmed to me. Despite this, I still have not received any refund.

The seller is refusing to reimburse me, even though:
• the full order was returned unopened and in original condition,
• the seller has received the goods back,
• and I, as the customer, never received the items at all.

For such a high amount, this is completely unacceptable and highly unprofessional.

If this matter is not resolved immediately, I will have no choice but to take legal action and report this experience publicly. Based on my experience, I would strongly advise others against purchasing from this shop!!!

Lizzie from S&S went above and beyond to help out with an order change. Made the process VERY easy, VERY fast... Cannot speak more highly of their customer service.