SAVA Bike Reviews 

147
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Sava customer service has been great. I had to take my bike in to a local shop for tightening and a bent derailer hanger due to shipping and Sava customer service covered the costs and were ready... Toon meer

Beoordeeld met 5 van de 5 sterren

Vélo SAVA Vegur 2.0 Shimano 105 acheté récemment... Livraison un peu longue dù au passage via pays de transit mais franchement ça vallait le coup d'attendre. Vélo bien protégé dans son carton, et le c... Toon meer

Beoordeeld met 1 van de 5 sterren

Trotz mehrfacher Reklamationen werden die fehlenden Teile des Fahrrads nicht nachgesendet. Statt dessen erhält nun inzwischen zum 6. mal eine E-Mail mit der Nachfrage, was mit der Lieferung nicht in O... Toon meer

Beoordeeld met 5 van de 5 sterren

Communication was prompt and accurate. Shipping time was reasonable to USA given current political climate. No hidden costs aside from purchase price. Bike was well packed. Initial inspection was impr... Toon meer

Bedrijfsgegevens

  1. Fietsenwinkel
  2. Fietsengroothandelaar
  3. Fietsaccessoirewinkel

Geschreven door het bedrijf

Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

147 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 6% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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4,0

Alle reviews

(147)

83 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Ho acquistato una bici sava a maggio…

Ho acquistato una bici sava a maggio 2024, fin da subito ho avuto problemi, prima con la vernice che si stacca ovunque, mi viene risposto danno meccanico non coperto dalla garanzia, poi rotto un raggio direttamente dal mozzo della ruota posteriore, riparato a mie spese perché mi viene risposto allo stesso modo,”. Assistenza inesistente , risponde a due email e poi vengo ignota.adesso rotto un altro raggio sempre ruota posteriore sempre dal mozzo lo sto riparando a mie spese.

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Vélo non conforme et vendeur qui n’assume pas

J’ai passé une commande le 4 août sur la marketplace de Decathlon, vendue par Sava Bikes. Le produit reçu ne correspond pas à la description annoncée, et le vendeur n’assume pas sa fiche produit. J’ai ouvert un litige auprès de l’organisme de crédit Oney.
Toutes mes démarches sont documentées et en cours de résolution.
Je partage cet avis pour signaler le litige de manière factuelle et encourager une résolution rapide.

4 augustus 2025
Review zonder uitnodiging
Logo SAVA Bike

Antwoord van SAVA Bike

Cher client,
Merci pour votre avis.
À ma connaissance, nos vélos SAVA ne sont pas vendus sur la plateforme Décathlon. Veuillez utiliser uniquement notre site web officiel, savadeck-bike.com. Nous avons récemment découvert que de nombreux sites web se faisant passer pour le site officiel de SAVA vendent des vélos SAVA à bas prix. Les vélos Sava achetés sur d'autres sites sont probablement des contrefaçons et de qualité inférieure. De nombreux clients ont donc signalé avoir été trompés. Nous poursuivons actuellement ces vendeurs de vélos SAVA contrefaits. Si vous avez déjà été confronté à ce problème, ne leur faites pas confiance.

Beoordeeld met 2 van de 5 sterren

1st Sava experience

So first off . The bike was shipped as stated . But delivery was supposed to be friday . I took the day off work as a signature was required. No show . The same Saturday. And Sunday. When the bike did show on Monday there was a huge hole in the box . I wanted to send it back.

29 juli 2025
Beoordeeld met 2 van de 5 sterren

Shiping awas expected today august 3rd

Shiping awas expected today august 3rd still hasnt left the shiping facility

26 juli 2025
Logo SAVA Bike

Antwoord van SAVA Bike

Dear customer,We apologize for the inconvenience. According to the logistics company, weather conditions caused flight delays. We have urged them and will notify you as soon as there is an update. Thank you for your patience.

Beoordeeld met 5 van de 5 sterren

Just got my bike and it is awesome love…

Just got my bike and it is awesome love the color its like a mint green with a little white stripe, can’t wait to go riding but I love it

14 juli 2025
Logo SAVA Bike

Antwoord van SAVA Bike

Dear customer,Thrilled to hear you love your new bike—especially that mint green with a white stripe combo! Enjoy every ride, and feel free to share pics of your adventures with us.​Thank you

Beoordeeld met 1 van de 5 sterren

I received the wrong order twice it was…

I received the wrong order twice it was an very bad experience. I had to wait a total of 17 days for and order that should only have taken 5 days

19 juni 2025
Logo SAVA Bike

Antwoord van SAVA Bike

We are truly sorry for the terrible experience you've had with receiving the wrong orders twice and the significant delay—
Dear customer.This issue stemmed from a mistake by our staff in the US warehouse, and we take full responsibility for it. We have implemented stricter checks in our order processing and shipping procedures to ensure such errors do not happen again in the future.​
Thank you for bringing this to our attention, as your feedback helps us improve.

Beoordeeld met 1 van de 5 sterren

Almost 2 week have not recive the bike

How I suppose to review of is been almost 2 weeks and have not recive the bike

10 juli 2025
Logo SAVA Bike

Antwoord van SAVA Bike

Hi Emmanuel,We sincerely apologize for the inconvenience caused by the delay in receiving your bicycle. We understand the pain of waiting nearly two weeks for your order, and we appreciate your patience.

The delay is due to a shortage of your bicycle in our US warehouse, requiring it to be shipped directly from our factory in China. Typically, the factory takes 3-5 days to produce, assemble, test, and prepare for shipment. International air freight then takes 6-10 days. All in all, delivery typically takes approximately 9-15 days. We will continue to improve our factory production timelines and air express shipping times, and we will also be adding more bicycles to our US warehouse. Thank you.

Beoordeeld met 4 van de 5 sterren

First Time Bike Owner

Buying a bike off the internet is risky and being a first time bike owner can be a lot. Not really knowing or trusting with such a big purchase. With Gary's help I was able to pick a beautiful bike for my daughter, so she can give road cycling a go with our family. At times when we were stressed about the shipping process, Gary had great communication. When the bike finally arrived the assembly process was very simple with the online Youtube videos. I do wish there would have been a paper manual since the videos are quick. The only problem with the building process is that the seat post was too long for her size, which we ended up cutting it. Once that was cut the sizing of the bike was wonderful! It true is a beautiful bike, it catches a lot of attention on the road! My daughter has been riding the bike for the past month and has enjoyed the bike so much! Everything about the bike performs very high. Overall we are extremely proud of this purchase and are looking forward to continuing business with SAVA Bike.

16 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Portable Freedom: The Bikes That Go Everywhere

Hey there! I’ve got some awesome news to share. Our two tiny 14-inch Z0 SAVA DECK bikes have been on an incredible adventure with us! They’ve been flying all over the world, from Canada to the US, Mexico, and Spain. It’s the perfect way to explore countries, cities, and the surrounding areas.
We’ve put over 15,000 km on these bikes, and they’re still going strong! We had a bit of a mishap recently when I accidentally damaged a part, but thanks to the fantastic service from SAVA DECK bikes (thanks a bunch, Gary!), the new part arrived super quickly. Now we can keep riding and exploring without any worries.
These bikes are truly a gem! They’re not just for commuting; they’re a fun and convenient way to explore new places. If you’re looking for a great way to get around, I highly recommend checking out SAVA DECK bikes. They’re a reliable and durable option that will keep you on the road for years to come.

24 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience and great bicycle!

The website was easy to navigate and listed details of each product helping me make an informed decision on my purchase. Shipping timeline was transparent and I was kept up to date on tracking. My bike delivered on time and in the condition expected. Although there wasn’t an assembly manual included, there are several YouTube videos available to help. The bike comes 90% assembled and finishing it myself was easy. I find the bike itself extremely good quality and equally comparable with the more expensive models. I have zero regrets about this purchase and will absolutely recommend the brand to fellow cyclists.

24 mei 2025
Beoordeeld met 5 van de 5 sterren

I received personal attention

I received personal attention, I had a problem with the size but they gave me a quick solution.

I recommend the brand, they make you feel you have every kind of support every time.

4 mei 2025
Review zonder uitnodiging

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