Scent Decant Reviews 

I placed an order and received my scents in the exact amount of time I was expecting. When I opened the package one had leaked out completely. I emailed the help email and within 2 hours I had a response. I sent pictures and they were amazing in agreeing and sending me a replacement at no charge to me.
I am thrilled that there is still a business out there that actually cares about their customers.
I will definitely be ordering from them again.

Have purchased from Scent Decant several times over the years. Wide selection of brands and fragrances. Love ability to sample numerous scents without breaking the bank! Great customer service and fast shipping. Highly recommend!

Shipping was pretty fast and although there was an order discrepancy, they resolved the issue very quickly! I appreciate really appreciate that!

This is a great company and a pleasure to work with. I can’t wait to order more!

I mistakenly had my order sent to an address that I no longer lived at. I contacted customer service and they immediately shipped the same order to my current address, no extra charge. Some of the best customer service I’ve ever experienced!

Have made multiple purchases always as described and good prices to test out cologne. Also had a issue with an order that was corrected free of charge within 24hrs.

I’m delighted with my purchase. I got two old favorites and a new scent that I’ve been hearing about. Such a great way to sample before I buy the full bottle. I’ll shop again!

Helped a lot when I had a problem with my order.

My order was lost in the mail and scent decant was amazing. Date of the time to figure out what happened and we’re able to send me over an identical package!

Great service. Fixed few issues relating to scent orders. Limited options in premium category.

I appreciate the care and concern shown to me as well as the quick delivery of these fabulous scents. I appreciate the staff and management for their dedication and commitment to excellence.

Great customer service, great product.
Prices could be a little lower.
Could do better on stock.

The scent is strong but not too strong, enough to get a couple of compliments already! Will be buying more when this one is done.

I was very happy with the buying experience and the products I received. One of the vials was damaged during shipping and I contacted Scent Decant. They immediately made it right! I would highly recommend and had a very good experience!

I received my sample, but half of it had leaked out of the vial. I emailed customer service at Scent Decant, and someone promptly replied that they will send me another sample for free. Great customer service! And promptly delivery, too.

It was only great because if the customer service reps. I ordered some samples that usps damaged in the mail. Scent Decant customer service quickly responded to my email and sent another package at no cost. The little things mean the most :)

I didn't realize that my old address was on my order until it didn't show up. When I started researching, I realized it was my fault for not catching it. I emailed customer service on the off chance something could be done. They reshipped my order at no charge to me!! I can't review the item, but I can definitely give customer service top scores!

Scent Decant is a great way to try new perfumes and colognes. The company has a great selection and shipping is usually within a week or two. Negatives are many. First, many of the sample bottles leak. They arrive leaking, and they evaporate very quickly because of the bad seals. Also, if there's any site-wide discount they do NOT honor coupons or earned loyalty codes (points earned on orders and friends ordering with your customer share code). In other words, their loyalty program is worthless because there's always some small discount going on. I've never had a coupon work. I've also exchanged emails with customer service who didn't realize they even had a loyalty referral program. When I screenshot it to them I get crickets in response. So my experience with customer support was very poor... Summary: perfumes to try at a decent price is cool, but the company handles business poorly

Excellent customer service, quick issue resolution of a busted sprayer (replaced at no cost!). Scents are legit! Highly recommended method to test scents before you spend $$$ on a big bottle.

A product was damaged in the mail. Customer service responded to my email shockingly quickly and offered to ship another product. By far, that was the fastest and easiest interaction I’ve had with any customer service in a long time, possibly ever. I’ll definitely sing their praises and continue to be a customer of theirs for the foreseeable future.