Scent Decant Reviews 

Company was really great, when I needed service (due to an error made by myself) they responded timely and kindly, pretty much all you could ask. Would recommend this company!

They gave us discounts and 2 free giftcards also they gave us thank you letters and good prices

Top notch customer service! There was an issue with my very first order. I contacted the company and they responded quickly. After explaining my situation they went above and beyond to make it right! This is the type of customer care that one finds lacking at most places, but not here. They known a happy customer is a customer retained. Not only will I be making more purchases in the future I will encourage my friends too as well!

Sent smell very good got mine but they leaked out i emailed them about it and they are sending me more thanks will buy again

I had purchased a few colognes from them and in one of the orders I put the wrong address on and they end up shipping it to my house without extra charge and they were very responsive and they always have great products, I highly recommend them!

Great place to get top quality cologne/perfume. If you have any issues with your product all you have to do is explain your your problem and it’s taken care of right away! I would recommend anyone to them

I ordered a full bottle of Michael Kors - Sexy Ruby.
Very easy to navigate the website. I enjoyed the descriptions of the fragrances. Found pricing to be reasonable and even found a coupon code. I ordered 4/23/25 and product had not been shipped by 5/5/25. I wrote customer service for an update and they were very kind and timely in their reply. Not realizing a full bottle may take longer to receive by company and the ship out. I was satisfied with that answer. On 5/7/25 it shipped and received on 5/12/25. The box was very well packaged and protected. I appreciate the company and willingness to communicate back and forth. Very satisfied.

I had an issues with my samples not spraying, followed instructions from the company but to no avail. The company is now sending the samples again and I am hoping that all will be fine. I appreciate that even though my order were for samples only that they took the time to try and fix the issues and that they are sending the new samples again.

They took total care of me , package got lost in the mail & they sent another! They are amazing !

This ScentDecant is a fair and awesome site....It is my first time buying here so I ordered little glass samples ...It was not the company fault but it was the shippers fault that 4 of 6 ordered were spilled in bag because they were not wrapped individually so as not to click around together.. BUT IT IS A GREAT COMPANY AND VERY TRUSTWORTHY..I WILL SPEND BIGGER MONEY ON BIGGER SCENTS!!! Makes SENSE with values they offer....Gypsy in Manhattan,Kansas...Thank you for great service!!

Mixed up my order and fixed it pretty quickly. Even sending the right one free of charge! 9/10

Placed my first order on April 28. It was scheduled for delivery on May 6th and it's already held up somewhere , there is no new date for delivery. It has been in the same place since May 4. Not a good experience for my first order.

Love this company, great perfumes and great customer service!

Excellent customer service, and a great way to sample new colognes!

I’ve been a regular customer because you can get high end fragrances at lower quantities. Customer service is also top notch.

I placed two different orders for samples of a perfume that I last purchased from Scent Decant a year ago. My recent samples smell nothing like they did a year ago of the same perfume. I don’t know what the problem is, but there is little fragrance and I did get a rather mild allergic reaction to it. I do believe the recent samples are not the same perfume that I purchased in April of ‘24. Something has changed since then. I have been a customer of Scent Decant for a couple years, as I recall, but no more. It’s sad because I’ve always been happy with their service and that perfume. I will find another company. The only good thing with these orders is that delivery was fast. That’s it. I am definitely not happy that I’m out money that I could have spent elsewhere. Good-bye, Scent Decant.

Accidentally had my original order shipped to my old address, they sent me another free of charge!

My perfume vial was broken upon arrival. I contacted them and was told to send pics. I sent 2, and was then told I will receive my replacement in 3 days; no cost to me!! YAY!! Thank you. Definitely will continue to do business with them.

When my package got lost in the mail, customer service was responsive, attentive, and friendly. They attempted to get my original order to me and when they couldn't, sent me a new one. The whole process only took about a week :)

I recommend this company because I’ve only had a positive experience with them samples are labeled nicely and no issues with delivery unlike other companies