I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Toon meer
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I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Toon meer
Bedrijf heeft geantwoord
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Toon meer
Bedrijf heeft geantwoord
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contactgegevens
20 Eastbourne Terrace, Paddington, W2 6LG, London, Verenigd Koninkrijk
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
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5K reviews
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Always delivered on time
12 mei 2026
I can’t speak highly enough of the…
I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable.
The warmth they demonstrated on each visit and their reassurance as they quelled any niggling worries were things I will always remember.
Their diligence and commitment to their work were always very evident.
I had complete confidence in every team member and I can honestly rate each one of them as 11/10⭐
29 mei 2026
Review zonder uitnodiging
our contact details have remained…
our contact details have remained unchanged but they keep sending us letters telling us they cannot contact us
11 mei 2026
Antwoord van Sciensus
Thank you for taking the time to let us know about your experience. We have raised this concern with the Patient Services team and they are working to ensure your details are correct on the system. Hopefully this will help future communications and deliveries run smoothly. Thanks, Marie
Antwoord van Sciensus
Thank you for taking the time to share this feedback. We're pleased to hear the delivery was on time. Thanks, Claire
Delivery on time
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is not working correctly?
Just a constructive criticism :-)
Great service 👏
14 mei 2026
Antwoord van Sciensus
Thank you for sharing that the delivery side of things went well. We'll pass along your comments about your attempt to amend what was included to make sure that's working in the future. Thanks, Claire
Antwoord van Sciensus
Thank you for providing a rating for us. I understand these surveys can be frustrating so I'll try to remove you from the list moving forward. Thanks, Claire
Antwoord van Sciensus
Thank you for sharing your feedback. We're pleased to hear that the service has been working for you. Thanks, Claire
Excellent service as always
Excellent service as always. The person I spoke with on the phone very helpful and efficient. The delivery driver friendly and kept me informed of when he would arrive.
Thanks
14 mei 2026
Antwoord van Sciensus
Thank you so much for taking the time to share your experiences. We're so pleased to hear that everyone you've spoken to was helpful and friendly. Thanks, Claire
I always receive a phone call before my…
I always receive a phone call before my drugs are due.
The caller is aways polite and helpful.
asking before finishing if I can receive the injections on the day suggested and can offer an alternative if not.
They always ask if there is anything else they can help me with.
At the end I am given a friendly response "To have a good day"
12 mei 2026
Antwoord van Sciensus
Thank you so much for taking the time to leave this feedback. Our team work hard to ensure the service we deliver for our patients is excellent and we're pleased to hear that's been your experience. Thanks, Claire
Antwoord van Sciensus
Thank you for your feedback. We're pleased to hear that the service has been on time. Thanks, Claire
Very organised efficient service
14 mei 2026
Antwoord van Sciensus
Thank you for taking the time to share your feedback. We're so pleased to hear that your experience has been positive. Thanks, Claire
Helpful from day 1
Helpful from day 1. Great service from the online team, my follow up calls and the delivery service
28 april 2026
Antwoord van Sciensus
Thank you for your kind review. We’re pleased to hear you’ve found the service helpful from day one and that our online team, follow-up calls and delivery service have all supported you well. We really appreciate you taking the time to share your experience. Cheers, Marie
A tx before delivery turned up when you…
A tx before delivery turned up when you said you would
30 april 2026
Antwoord van Sciensus
We’re grateful for your review. It’s great to hear the experience has been positive and that the tracking system has helped keep you updated. Thank you for sharing your experience. Cheers, Marie
Antwoord van Sciensus
Thank you for your feedback. We know how important dependable deliveries are, so we’re very pleased to hear the service has worked well for you. Cheers, Marie
Excellent and reliable service
Excellent and reliable service. The couriers are always polite, professional and friendly. Also being kept fully informed via the tracking system is extremely helpful. Your excellent service is very much appreciated by me, thank you.
30 april 2026
Antwoord van Sciensus
This is wonderful to read, thank you. We’re pleased you’ve had a reliable service and felt well informed along the way. We’ll pass your kind comments on to the courier team. Cheers, Marie
It was good to know a delivery time and…
It was good to know a delivery time and they were right on time.
30 april 2026
Antwoord van Sciensus
Thank you for taking the time to leave a positive review. We’re glad the tracking updates have been so useful. Cheers, Marie
Antwoord van Sciensus
Thank you for your quick feedback. It’s good to know that the service has felt reliable and the website has been helpful. Cheers, Marie
Excellent
Always an excellent service. Fully informed all the way of delivery time and always delivered when promised.
28 april 2026
Antwoord van Sciensus
Thank you for your review. We’re really pleased to hear the tracking updates have helped you feel informed throughout. We appreciate you taking the time to share this. Cheers, Marie
Great communication prompt delivery…
Great communication prompt delivery drivers are always polite and helpful
29 april 2026
Antwoord van Sciensus
Thank you for taking the time to leave such a positive review. We’re glad the tracking updates have been useful and that our drivers have made a good impression. Your comments mean a lot to the team. Cheers, Marie
Shocking Delivery System!
First of all, I work. following initial delivery of my meds, and 3 nurse visits, which I had to take holiday from work.
In this day and age, with all logistic Technology, the delivery options for my meds are a complete Joke, even though I work part-time and able to accommodate from 1pm. Every interaction with this company, I've made everything perfectly transparent, concerning when I can accept a delivery at my address. I cannot offer an alternative address e.g., with a neighbour, because they work too! Not applicable to deliver to work also. last interaction with a customer service op, was totally unhelpful. cant deliver to local chemist, as they don't accommodate that anymore. When asked for a forwarding escalculation of a complaint, was asked "what do you want to complain about?" My previous service provider of medication, were the complete polar opposite! Its 2026, serious time for change from this company. don't know what this entails for my future med delivery, but my experience has been DIRE!
28 april 2026
Review zonder uitnodiging
Antwoord van Sciensus
Dear Andy, We’re very sorry to hear that we have not been able to arrange a delivery option that works for you. We understand how frustrating this can be, and we’d really like the opportunity to help resolve this.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of the issue. One of the team will then be in touch to discuss the available options and see how we can best support you. Thank you, Marie
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