I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Toon meer
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Lees wat reviewers zeggen
I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Toon meer
Bedrijf heeft geantwoord
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Toon meer
Bedrijf heeft geantwoord
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contactgegevens
20 Eastbourne Terrace, Paddington, W2 6LG, London, Verenigd Koninkrijk
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Goed
5K reviews
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Always courteous and accomodatung
3 maart 2026
Antwoord van Sciensus
Hi Margaret, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always a great service
Always a great service. The customer services department is very good and helpful.
4 maart 2026
Antwoord van Sciensus
Hi Tina, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Like others I would give zero stars if…
Like others I would give zero stars if possible. The app is absolutely terrible as with the entire service, if you can call it that... They really shouldn't have NHS contracts that they cannot or will not fulfil. Absolutely appalling company!!!!!!
2 maart 2026
Review zonder uitnodiging
Antwoord van Sciensus
Dear Paul, we are sorry to hear that your experience with our service has been disappointing. We understand how upsetting this can be, and we would very much like to listen and learn so we can put things right and improve our service.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief description of what has gone wrong. If there are any issues that remain unresolved, we are keen to address these and support you as quickly as possible. Thank you, Clare
Rhoda Norrie was absolutely perfect put…
Rhoda Norrie was absolutely perfect put me to ease very quickly absolutely lovely lady explained everything to me and answered all my questions
2 maart 2026
Review zonder uitnodiging
Antwoord van Sciensus
Hi Kirsty, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Typical Private Healthcare Company
I phoned Sciensus on 24/02/26 because the method of taking my medication has changed from a syringe to a pen. I've never used a pen before, so I called to ask them to send me a link to a training video so that I could familiarise myself with how to use the pen. I was told that someone would be contacting me, but today is 27/02/26 and I'm still waiting. I tried phoning again, but surprise, surprise... I can't get through on their call centre. I was going to give 1 star but I gave 2 because at least their delivery drivers are competent. This is just so typical of the kind of service provided by private healthcare companies.
27 februari 2026
Review zonder uitnodiging
Antwoord van Sciensus
Dear Richard
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced following the change to your medication device. We understand that being given a new device without knowing when the appropriate training will take place can be worrying and frustrating. Guidance is essential to ensure patients feel confident and safe using their treatment, and we regret that this could not be arranged immediately when you contacted us.
We understand that training has now been booked for you, so that you will be able to take your dose at the appropriate time. If you have any concerns, please contact us at ptcomms@sciensus.com and our Patient Services Team will be delighted to assist you. Thank you again for your feedback, which is much appreciated. Thanks, Clare
Waiting for needles
Waiting for needles, said only can have them delivered on a Tuesday or a Friday as someone needs to be in to SIGN for them, rang to check as haven't had tracking through to be told that they send out royal mail 2nd class so won't be here, told them could be left with a neighbour, even though it has to be us who signs for it, basically no help whatsoever, will have yo go through this every single time we need more needles.
24 februari 2026
Review zonder uitnodiging
Antwoord van Sciensus
Hi James, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Antwoord van Sciensus
Dear Amanda, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The driver came on time yes
The driver came on time, kept me updated on he’s whereabouts.
Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until I was ready to read the prescription detailing to keep in fridge once received
14 februari 2026
Antwoord van Sciensus
Dear Trina, thank you for taking the time to share your feedback with us. We’re grateful you brought this to our attention.
Deliveries that need to be refrigerated on receipt are clearly labelled, and our drivers are encouraged to remind patients of this at the time of delivery. We’re very sorry to hear that this reassurance wasn’t provided on this occasion. Please be assured that we’re looking into this to help ensure a better experience going forward.
If you’d like to discuss this further, please feel free to contact us at ptcomms@sciensus.com, and a member of our Patient Services team will be happy to help. Thank you again for letting us know about your experience. Thanks, Clare
Thank you so much Sarah and Bebe for a…
Thank you so much Sarah and Bebe for a fantastic introduction to my new journey. Your warmth, knowledge, professionalism and empathy really made this a positive experience. We appreciated your supportive approach and your genuine care and attention.
17 februari 2026
Review zonder uitnodiging
Antwoord van Sciensus
Dear Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Delivered always
Did exactly what you should do. Delivered on time , prescription ordered in advance absolutely no problem at all
17 februari 2026
Antwoord van Sciensus
Hi tigerbolton, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
It was delivered on time given
16 februari 2026
Antwoord van Sciensus
Hi Tuula, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
excellent on time delivery
16 februari 2026
Antwoord van Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
As always great staff
As always great staff, nothing is to much trouble for them. Of all the companies l deal with these are way ahead in empathy, expertise and everything else you need when you have a sick child. Love them.
12 februari 2026
Antwoord van Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Failed deliveries and little understanding of impact
First the good - when deliveries work as they should, the drivers are great and the tracking ability on the app is really helpful.
Now the bad - this morning a delivery failed because it had not been properly scheduled from Sciensus’ end, despite me having received confirmation of the delivery via email and it showing on my app until the early hours of today. It’s then taken me 30 minutes to sort out a redelivery via the chat option - something that would have taken less than 5 minutes if you could actually speak to someone.
This isn’t even remotely the first time I’ve had a problem with a delivery failing at the last minute. I am lucky enough to be able to work at the moment, but every non-delivery means having to make last minute changes to days at home to receive medication which impacts on colleagues and erodes my sense of control and independence.
The customer service reps are always apologetic but there seems to be a training issue if staff can’t schedule deliveries correctly.
Sciensus claim to have a 94% customer satisfaction rating but the questionnaires at the end of contact don’t give any scope for registering the issue being dealt with and you can’t go back to register dissatisfaction when you find out that the person you were speaking to hasn’t done their job.
The net result is that you’re left feeling that you’re dealing with a company that is very much run for their convenience with little understanding beyond hollow apologies for the impact their lack of care has on their users.
17 februari 2026
Review zonder uitnodiging
Antwoord van Sciensus
Dear Alison, thank you very much for taking the time to share your experience with us. We truly value feedback, as it helps us understand where things have gone wrong and how we can do better.
We are very sorry that we were unable to complete your delivery as planned. We fully appreciate how upsetting and inconvenient this can be, particularly when you are relying on a delivery for your care.
If you are happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, and we will look into this for you and explain what happened.
We are also sorry to hear that the Live Chat option did not meet your expectations. Please be assured that we do recognise the impact that failed deliveries have, and we are genuinely sorry that this has been your experience. Thank you again for bringing this to our attention. Thanks, Clare
Antwoord van Sciensus
Dear My Navekar, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Easy to order online through the app.
Easy to order online through the app.
Reminders to let you know when your delivery is. Then the day of your delivery the driver texts to let you know he is so many stops away, then a further text to say you are the next stop.
9 februari 2026
Antwoord van Sciensus
Hi Sylvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Antwoord van Sciensus
Hi Tanaz, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Worst experience ever
Worst experience ever. Customer service incompetent, careless and lies about patients as a constant to cover their own shortcoming. Avoid these morons at all cost.
Tried to contact them, just to be told they don't care.
12 oktober 2025
Antwoord van Sciensus
Dear My Navekar, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Antwoord van Sciensus
Hi Teclah, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I had to unfortunately chase the…
I had to unfortunately chase the prescription myself after requesting help 3 times.
It seems to happen each time I need the injection. I'm sure it's the hospitals issue as much as Scientus but the process seems broken and the required follow up ineffective.
3 februari 2026
Antwoord van Sciensus
Dear Patient, thank you for taking the time to share your feedback. We are sorry to hear that you had to chase your prescription — we understand how frustrating that can be.
We do make prescription reminders available to hospitals to help the NHS teams manage their workload, but many hospital teams are extremely busy and under significant pressure, which can sometimes lead to delays that are unfortunately outside our control. That said, you should never feel left in the dark, and we appreciate you letting us know about your experience.
If you ever need support or have concerns in the future, you can contact us at ptcomms@sciensus.com and our friendly Patient Services team will be able to help you. Thank you again for your review, Clare
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