Sciensus Reviews 4.824

Medication arrived within the time slot. Very pleasant delivery driver.

From processing the order to delivery is easy and straight forward, if you are unsure of anything there is a telephone helpline and you actually get to speak to a real person! Well done Sciensus.

The new tracking sysytem is pretty rubbish. I like to track delivery as my dog gets excited when anyone comes to the door so I like to shut him away if I know I have a caller. However on the last 2 visits the tracker tells me the driver is several stops away when they are knocking on my door! On the first instance they were earlier than the advised time window. I tried to discuss this with them but was basically told not to rely on it. Not sure why they’ve got it if that’s their expectation .

I only recently had my regular at-home injections transferred to Sciensus from another company that had been responsible for doing them for years.

In the past nurses from this other company were friendly, reliable and professional. They tended to be aware that a significant number of patients suffer from pre-injection anxiety and did their best to put me at my ease so that I was able to relax and make having the injection easier.

My last experience of an injection from Sciensus gave me cause for concern.

I saw the nurse arriving and walking down the drive and so I was by the front door by the time she rang the bell. The bell was still ringing as she hammered on the door glass. I opened the door immediately; the bell was still sounding... her comment... "Isn't your door bell working?" My immediate thoughts... "How rude!".

She stepped in, looked at the light cream carpets said "Shall I take my shoes off? And without waiting for a reply "No, I won't bother." A total lack of respect... didn't even wipe her feet on the mat!

Once inside the lounge, after a very cursory, "How are you?" I felt that she was brow beating me to self-inject.

It was exactly the same questions as on the last visit three weeks previously with a different Sciensus nurse but with an added sense harrying that increased my anxiety levels.

She took my pulse rate and within seconds "diagnosed" that I was, "missing a heart-beat." I know the implications of "missing a heart-beat" and told her that I was very surprised.

She looked at me from above very "knowingly" until I explained that because of the possible effects of my underlying condition, my heart was very closely monitored by one of the leading cardiac specialist teams in the country. I has recently had a MRI scan in one of the most advanced scanners in the county, and had been examined by one of the leading doctors in the country. I had the results by the consultancy team, a consultation by a specialist cardiac consultant and had discussed that in a face-to-face with the senior consultant treating my underlying illness.

I explained that they had found an occasional extra beat but that my heart was unaffected by underlying condition, strong with no cause for concern.

When she asked who the cardiac team lead was and I told her... she asked if he was based at one of the UK's leading cardiac hospitals that she named... I confirmed that he was... she went pale. She couldn't wait to finish and leave as quickly as possible.

Just before she left, she asked me to sign on her electronic tablet. I asked what I was signing for and was cursorily told..."Just to confirm that I was here."

That all left me feeling very anxious. I later completed a feedback for Sciensus... they didn't come back to me.

I'm now so worried and concerned that I will have a witness with me for the next visit but... I shouldn't need to do that. Sciensus should not cause me anxiety... especially when that is very likely to exacerbate my underlying condition.

Sciensus need to respect their patients in they same way that, in my experience over several years, other companies do.

Fairly reasonable company. Deliveries prompt. Only issues are that tracking on the app for deliveries is poor. There is also far too many emails and texts pestering you to arrange your next delivery minutes after you've just received one.

Have been let down so many times by this company, that once resorted to my having to go and use inpatient pharmacy services at local hospital because of the persistent unreliability. The NHS commission this group to provide additional services, whereby the logistics partnership with whomever is totally untrustworthy.

Excellent service delivered within the time

Regular updates on delivery time slot
He allowed me time to answer the door!
Reminded me to put my delivery in the fridge.

Always a good experience talking with the staff

Deliveries are always well organised by professionals

Great in every way

Excellent service delivered to my work thank you

Called them at 9.15 this morning 24/1/26
I had broken my SurePal pen for injecting my growth hormone. Lady on call was really nice and escalated email as urgent to the pharmacy department saying they’ll call you with the options I had, I’m sitting here 22.08pm and no call made by Sciensus, considering this is the only place I can source my needles, pens and sharps bin it’s beyond ridiculous! I’m furious and will be reporting them to my Endocrine nurses on Monday. This is not the first time they’ve failed to call me or put an order in. Not my choice I have these conditions, let’s see what a pathetic excuse they come up with.

Contacted Sciensus to book my next injection delivery on my lap top as I was gonna run out on 12th January, but was told there waiting for the proscription but have made no effort to get back to me, looks like this company cares more about profiting than peoples Health care of patients, it’s now 24th January and still no contact from any one.

Terrible company that causes stress and distress relentless phone calls asking the same thing this needs to be addressed it’s a harmful company

Delivery unsuccessful due to congestion!! That was the poor excuse I got from them today. I arrange my work schedule to be home for my deliveries and now this company is expecting me to take more time off work to wait in for another delivery! Will they pay me for loss of earnings? I doubt that very much! So I try and be flexible and give them another date and asked for a morning slot so I can work in the afternoon. But absolutely no flexibility from them, told it’s a 8am-8pm slot! If I was a paying customer I certainly would not use your company, but since the NHS has a contract with you then we have no choice. And you know that, which is why you treat us patients (who need these life changing drugs) with utter contempt! You are a disgrace

Further to my previous two reviews I must, yet again, express my concerns that this company are responsible for delivering what in some cases are, no doubt, life saving drugs to NHS patients. After a brief respite from there useless delivery service- enabled by having my injections delivered to my pharmacy - I have again struck problems. Two cancelled deliveries a week apart found me on the phone asking why. I was eventually told that they no longer delivered to pharmacies because the pharmacies "did not know how to store drugs". I would add that when I first enquired about delivery to my pharmacy I was informed that this could only happen if the pharmacy " had a fridge" ( My pharmacist almost choked laughing when I told him this). The point of this review is that they did not inform me that they had stopped delivering to my pharmacy!
The sheer incompetence of this company is astounding. I am still waiting for them to inform me when I will actually receive my injections. I am not holding my breath.

Poor customer service. Happy to cancel orders on the day and provide no help towards getting your medication when needed

Driver phoned to update on delivery. Great service

Whenever I call Sciensus, or receive a call, they are always extremely friendly, courteous and helpful, and nothing is too much trouble.