Sciensus Reviews 4.824

Communication

DEI appears to have corrupted this organisation too.

This is all you need to know.

I get reminders before I am due my meds delivered. Always on time. Polite and friendly.

On time, Great to get text updates so you can get ready to answer the door, Always friendly happy drivers

Sciensus are great on the phone and the deliveries efficient with good warning about timings. Unfortunately I find the ap complicated

Thanks for delivery man

Reliable and polite delivery personnel

Superb efficiency and timings

Pretty dire. If you are ill and need their help, it takes a very long time to get anyone to answer the telephone. You then find out that they are unable to help for one reason or another. I find it quite scary that the people who manufacture and sell this drug cannot tell me how long it stays in the system! In the past when I have needed their help/advice, the service has been completely chaotic.

All delivered successfully and at the time stated. Pleasant driver, no complaints.

The driver was lovely so polite and on time within the app times. However you dropped a star as your general times given on message reminder was way out. This needs to be looked out. 15 min window on app and 2 hour window on message!!!!!!!!!

Firstly, u didnt choose rhis company the hospital has.
Absolutely diabolical service every time theres a delivery. I haven't had one delivery that has been fulfilled correctly since you have been given the contract. A complaint is logged against you and its in writing to have no contact with me, yet you send me a letter saying if I don't contact you within 10 days it will be closed down. That wasn't going to get answered was it? It shoukd have gone to the medical team. Received another delivery yesterday, you guessed it, items missing. These baring in mind are medical items. Each single item is needed to carry out the procedure. If I could choose 0 stars I would. If I could get the hospital to change supplier I would. Nothing but trouble for the last 2, 3 years. How incompetent can one company be? When challenged they say we have video footage of packing, great send it over to me as i have no reason to lie over medical products that are missing. The only thing that has never faulted is the delivery drivers.

Excellent friendly service and lots of notification when arriving. A very organised system for delivery.

Am very happy with this company always keeps me updated on my delivery and is always delivered within the time frame stated.

I wouldn't give any stars if that were possible.

I'm missing my chemo meds. They told all sorts of stories and often blame the hospital. Despite my calls and then promising to look into why I've not received the meds and to ring me back, I've heard nothing. I've phoned the hospital pharmacy and they tell me that Sciensus have printed the label (we know the time and date and it was over a week ago).
Anyway I'm not able to start my next chemo schedule as a result and I've gone through Christmas with fear and anxiety

If they cause me to have to take intensive treatment and more stem cell treatment they will be hearing from the head of the hospital and my solicitors. They are undermining my health and all the hard work of the medical teams dedicated to my cancer treatment these past 4 years.

If they cannot be honest, continually lie deceive patients and cannot deliver vital medication in a timely manner you have to conclude this company is not fit for purpose.

Yet another request to book another delivery date when I already have plenty in stock! This never used to happen until a few months ago. Don't Sciensus realise you are dealing with people with medical conditions? Stop bothering us with these SMS messages, which seem to limit available dates to a short timescale of one week, when at least a month's worth should be offered, AND NOT until 2 weeks before the original order runs out. I got another one today, 20th Dec 25, just before Christmas. So rude as once again, because I complained about it before and nothing was done, , you are telling me to choose a date within the next few days, or you will IMPOSE one! The choice of date should be up to the Patient, as with sick people, we could be called in for medical appointments at any time, so cannot just drop everything for a Sciensus delivery which suits your company, - but not the patient. It would mean trying to get through by phone to sort it out, which seems impossible since mid year, or trying to speak to an on line live chat, where the staff have a 'take it or leave it' attitude, so I would suggest that to save time at your end and mine, you revert to UK based phone availability ,as then these matters could be sorted out without all this incompetence and frustration. If Sciensus are trying to save money by using rude SMS messages, uncaring on line chat staff and other on line messages or e mails , the negative amounts of complaints, failed orders and feedback you will have to address, will totally wipe out any 'profit' you make. Remember you are dealing with people, many of whom are elderly, who have enough to cope with because of their medical conditions, without this recent hassle from Sciensus since they changed their way of working on reordering. Your previous staff, UK based, were indeed friendly , helpful and caring, so why did you change things?

If I could give zero stars, I would. Sciensus are contracted to deliver a life‑altering, once‑weekly medication that I absolutely depend on. I am immunocompromised, and this drug is not optional, it is critical to my survival. Yet time and again, Sciensus have failed to deliver, leaving me scrambling for emergency supplies through my hospital.

This isn't an Amazon parcel—it is critical medical care. Sciensus is the sole supplier available to me, and they abuse this monopoly to treat patients with absolute contempt. Patient care, wellbeing, and dignity mean nothing to them—the only thing that matters is their bottom line.

The Latest Lie: My delivery was scheduled for today between 8:00 AM and 8:00 PM. I arranged my entire life and work schedule around this, as the medication requires a strict in-person handover for refrigeration. Instead of a delivery, I woke up to a notification on their app stating: "Delivery Unsuccessful. Tue 16th Dec 2025 at 22:53."

Let’s be clear:

The delivery was scheduled for today, not last night.

I was home at 22:53 last night.

I have checked my security cameras. No one came. No one rang the bell. No van appeared.

To claim "Delivery Unsuccessful" implies that I failed to be there. This is gaslighting, pure and simple. They falsified a delivery attempt to cover up their own operational failures.

Profit Over Patients: This is not an isolated incident; I have previously had to rely on emergency hospital supplies because of their incompetence. The reality is that Sciensus does not cancel because of stock shortages. They cancel because they decide that their routing to my location isn't "efficient" enough for their bottom line that day. If you are slightly off their optimal route, they simply drop you, regardless of the health consequences.

They demand we take days off work and sit at home for 12-hour windows, yet they feel no obligation to actually show up. They prioritize squeezing every penny of efficiency out of their route planning over the health and wellbeing of vulnerable people.

Sciensus is a corporate entity entirely void of empathy or care. They are holding vulnerable patients hostage with their incompetence because they know we have nowhere else to go.

If you are a healthcare commissioner reading this: Stop awarding contracts to this company. They are unfit for purpose.

Healthcare should never be run like this. Sciensus are not a healthcare provider—they are a logistics company masquerading as one, squeezing profit out of vulnerable patients who have no choice. Their monopoly means they can treat people with contempt, and they do.

waste of time trying to speak to them.
Called them 17 times to arrange medication delivery & all you ever get is

" we can't connect your call, Call back"

You call back & guess what, Nothing.

Little hope of them been able to deliver medication of they cant answer the phone in a week

The Belfast team have been absolutely amazing with me during the first 7 cycles of my treatment. I cannot, in any way, fault the excellent service I have been fortunate to receive. Whilst my monthly visits have been arranged to ensure that they have caused me no inconvenience at all, more importantly, I have been so impresssed with, and fully appreciative, of ALL the nurses’ empathetic, caring and personal approach. They do an AMAZING job and I can’t express in enough glowing terms how much that has meant to me. Thanks Belfast team - you are a wonderful group of professional people !