I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Toon meer
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Lees wat reviewers zeggen
I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Toon meer
Bedrijf heeft geantwoord
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Toon meer
Bedrijf heeft geantwoord
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contactgegevens
20 Eastbourne Terrace, Paddington, W2 6LG, London, Verenigd Koninkrijk
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Goed
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Reliable
The app I use is quick glitch free and they deliver every time as agreed with friendly staff they keep up-to-date with prescription changes and amendments.
12 november 2025
Antwoord van Sciensus
Hi Richard, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Great News
Great News. Message received from Sciencus 'Now is the time to update the app'.....Silly me. I thought that they had finally sorted out the stupid app refusing to allow me to log-on. But guess what!
IT DOESN'T WORK
They don't respond to requests for assistance. I expect the next thing will be them telling me that they cannot deliver my medication because I haven't logged on.
What a farce!
27 november 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear Peter, we are sorry to hear that you're having problems with our Intouch app. We want to resolve this for you. If you contact us at ptcomms@sciensus.com one of our specialist app team will be able to help you. Please include your name, date of birth and postcode and also mention that you've tried to contact us previously.
Please accept our apologies for not having assisted you in the past. Thank you, Anne
Belfasts super nursing team
The Belfast nursing team continue to provide an excellent level of care to my husband. We feel very fortunate to have such a dedicated and committed group of nurses looking after him
25 november 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Maureen, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Super safe service
6 januari 2025
Antwoord van Sciensus
Hi Gary, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor delivery service and really…
Poor delivery service and really difficult to speak to someone.
Really glad Derriford have switched the supply of my medicine elsewhere!
19 november 2024
Review zonder uitnodiging
Antwoord van Sciensus
Dear Mittmatt, thanks for taking the time to write a review as we take all feedback seriously and use it to improve. We are sorry to hear that the service you received was not as expected and that we were difficult to contact. We do provide various contact methods, which include email, Live Chat, telephone and a contact us form via the Intouch app. Thanks again, Anne
App is broken and only deliver when I'm at work
The app has been broken for over a month. It's just opens a blank white screen. Even when it loaded it didn't work great, always listed the wrong amount of medication so I always just had to call anyway.
They clearly know there is a problem because I got a message saying "if the app doesn't work click here and fill out this and someone will br in touch. I did that and nobody had been in touch.
Instead of getting in touch they have just booked a delivery in without checking if this is ok. Its not ok because its a day when I'm at work. But then this is a regular occurance. They will on deliver on days I work.
18 november 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear Justin, thank you for taking the time to write a review. We would like to resolve the problems that you are having with the app as well as re-arrange your delivery for a convenient day. We are sorry that you have not received a response to your form, we will look into this. Please contact us at ptcomms@sciensus.com with a summary of your issues and please include your name, date of birth and postcode and one of our expert app team will be able to assist you. Thank you again, Anne
Great service
10 november 2025
Antwoord van Sciensus
Hi Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Keep you informed of delivery.
Keep you informed of delivery.
Able to track on day of delivery.
Driver texts to tell you he is one drop away
10 november 2025
Antwoord van Sciensus
Hi Peter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Incredible care from the Belfast nursing team
This service is incredible and I am very lucky to be able to receive treatment at home by very caring nurses from the Belfast nursing team.
The nurses are very knowledgeable and experienced, and I always feel
I am in safe hands.
13 november 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Nicola, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always a good service polite and…
Always a good service polite and helpful on normal deliveries and urgent deliveries. Staff delivery drivers very nice. And staff on the telephones behind the scenes are all very polite and helpful .
10 november 2025
Antwoord van Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always arrive when the time stated very…
Always arrive when the time stated very friendly drivers
10 november 2025
Antwoord van Sciensus
Hi Sandra, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Walter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Driver called to discuss a small…
Driver called to discuss a small concern, he was lovely and delivered as requested.
10 november 2025
Antwoord van Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Allan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
All delivered within the time slot
All delivered within the time slot , however previously I've had text message to say ' one stop away ' then ' your next' didn't get this time .
Driver was friendly.
10 november 2025
Antwoord van Sciensus
Hi Stephen, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Antwoord van Sciensus
Hi Rob, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi TMG, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Dilipkumar, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reliable honest helpful.
I have always had a very good experience, my medication has always been believed on time,the drivers are very respectful and very helpful if I have and questions or need a new sharps bin, I get regular updates and I'm always kept informed.
4 november 2025
Antwoord van Sciensus
Hi T Cadman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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