Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescri... Toon meer
Bedrijf heeft geantwoord
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Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call... Toon meer
Bedrijf heeft geantwoord
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Toon meer
Bedrijf heeft geantwoord
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contactgegevens
Verenigde Staten
- lloydsclinical.com
4,7
Uitstekend
977 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very helpful
Very helpful, friendly and quick with helping sort out delivery
1 juni 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Matt,
We’re delighted to hear everything went well and that our team could support you quickly. Your feedback means a lot to us. Thank you for taking the time to share it.
Lloyds Clinical
Great customer Service
Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescription not being sent by the hospital ) and would follow up .
True to her word , she contacted me and resolved the issue and would expedite the delivery .
Great customer care .
1 juni 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Steven,
Thank you so much for your review. We're really pleased to hear that, once connected, you had such a positive experience with Gemma. It’s great to know she was attentive, reassuring, and followed through on her commitment to resolve your issue and arrange delivery. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
amazing experience
Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call and was very professional. Thanks again!!
31 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Mia,
Thank you so much for your review. We're delighted to hear that you had such an amazing experience and that Joe was able to assist you in arranging your delivery ahead of your holiday. It’s great to know he was helpful, friendly, and professional throughout the call. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I felt very comfortable talking about all…
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
29 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Bridget,
Thank you so much for your review. We're really pleased to hear that you felt comfortable and supported during your conversation, especially at what sounds like an important stage in your journey. It’s great to know the call helped put you at ease and get everything sorted. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Just a awful company to have to deal with
Fast becoming one of the worst companies I have to deal with in my life. 2 no shows on a delivery now. No medication for over a month and the queue to talk to someone on the phone is just insane. I work full time, I don't have time to be 17th in a queue because I'll be sitting there for over an hour! I've emailed and had no reply either.
Absolutely woeful.
29 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Paul,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it must be to be without medication and to experience delays when trying to contact us.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and delegate the matter to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Chap was very helpful and sorted my…
Chap was very helpful and sorted my login problems without any hassle
29 mei 2026
Review zonder uitnodiging
Just had a call from Lloyds Clinical…
Just had a call from Lloyds Clinical about a new medication I’m starting, and the lady was very clear and I could understand everything she said. A pleasure speaking with her.
28 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Peter
Thank you for your lovely feedback. We’re so pleased to hear the call was clear and helpful, and that you had such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
The nurse was amazing
The nurse was so friendly, so clear in her instructions. No question was a silly question. She was so patient and very helpful. Amazing.
The delivery came at the time expected the day before. Great service so far
28 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Ian
Thank you so much for your kind feedback. We’re delighted to hear that you found the nurse friendly, clear, and supportive, and that your delivery arrived as expected. It’s great to know you’ve had a positive experience so far.
Kind regards
Patient Safety and Complaints Improvement Team
The lady I spoke with on the phone was…
The lady I spoke with on the phone was very clear and informative and made the process simple.
25 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Fiona,
Thank you. We truly appreciate you taking the time to leave such lovely feedback.
Julie will be so pleased to know her guidance helped everything feel smooth and stress-free.
Lloyds Clinical Team
Polite efficient first class
25 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Steve,
Thank you for the wonderful 5‑star review. We truly appreciate you taking the time to share your feedback.
Joe will be delighted to know his approach made your call smooth and efficient.
Lloyds Clinical Team
Very helpful and didn’t make me feel…
Very helpful and didn’t make me feel silly for getting my months mixed up
25 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Yana,
Thank you so much for the lovely review. Joe will be thrilled to hear this. We really appreciate you taking the time to share your experience.
Lloyds Clinical Team
Julie was very reassuring and put me…
Julie was very reassuring and put me completely at ease knowing exactly what was going to happen
22 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear 2212dianne0,
Thank you for taking the time to share your experience. It’s wonderful to know that Julie’s reassurance helped you feel comfortable and confident every step of the way.
We are always here to help.
Lloyds Clinical Team
Excellent staff
Excellent staff, covered everything in a very professional manner.
22 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Emma,
Thank you for the excellent feedback!
Our team takes pride in delivering professional support, and we’re glad that came through during your call.
Best regards,
Lloyds Clinical Team
very helpful and great service thanks!
21 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Alex
Thank you for taking the time to leave a review. We are pleased to hear you have received a great service.
Kind regards
Patient Safety and Complaints Improvement Team
Medication Delivery
Joe rang to arrange delivery of my medication. He was very pleasant and helpful. Great communication and explanation of everything
21 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Johanne
Thank you for your kind feedback. We’re delighted to hear that Joe provided such a helpful and pleasant experience, and that his communication made everything clear.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful when dealing with with my…
Very helpful when dealing with with my request
Regards Graham Durnall
21 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Graham
Thank you for taking the time to leave a review. We appreciate your review and are glad the team were helpful with your request.
Kind regards
Patient Safety and Complaints Improvement Team
Staff on phone great, deliveries not so.
Staff on the phones are always very polite, friendly and helpful. Unfortunately the delivery system has not been up to its usual standard recently for me. Waiting for a delivery that, unknown to me has either been cancelled, not been booked properly in the new system or has been reported as unsuccessful delivery when I’ve been at home all day waiting. I’m now on my third time trying to organise the delivery of my injections, I’m not confident in the new date being successful. It seems that the faults lie in the system which has now exacerbated old problems. Please sort this glitch out asap it’s real people with real health issues waiting on medication to control their condition.
20 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear patient,
Thank you for taking the time to share your feedback.
We are pleased to hear your positive comments about our Patient Services team and the support they have provided.
However, we are very sorry to learn about your recent experience with our delivery service and fully understand how frustrating and concerning this must be, particularly when you rely on timely access to your medication.
We recognise the issues you have described regarding missed, cancelled, or incorrectly recorded deliveries, as well as the impact this has had on you having to repeatedly rearrange these deliveries.
In order to assist you with these we have requested further information from you, so we can thoroughly investigate what has gone wrong in your case.
Once again, we sincerely apologise for the inconvenience and distress this has caused, and we thank you for your patience while we work to address this.
Kind regards,
Patient Safety and Complaints Improvement Team
Very unhelpful staff
Like pulling teeth trying to get assistance from Oraya on your email support system. You can reply immediately and won't get a response for 24 hours.. she ignores half your questions and doesn't even acknowledge you asked them.
I have 3 kesimpta injections that were deemed as having faults and unable to be used by my hospital. The hospital spoke to their pharmacist and arranged for Lloyds clinical to collect 3 injections and replace them. She said lloyds would get in touch. They never did. After not hearing from them for a week I emailed. Oraya said a collection is booked for Friday (no official notification yet) but despite asking repeatedly for replacements of what is classed as life saying medication.. these are not being replaced. She won't say they aren't.. but despite asking repeatedly if they are sending replacements upon collection I am basically ignored. She keeps saying there is a delivery scheduled for over a months time (this was a previously scheduled delivery option on the app) not a replacement of the injections that need replaced. There is a 2 week delivery window to allow you to book when suits. The fact she is refusing to replace my medication like the hospital authorised means I either need to book for the first available slot for my injection or have no medication in time for my injection. This now means I will be left with no injection ready in the fridge every 2 months going forward and if the weekend falls on the wrong dates will end up being forced to take my injections late. She keeps asking when my injection is due because she wants to wait until the last possible day to have a delivery booked despite having no injections. This is a stressful and unsustainable way of issuing life saving medication. I'm not asking Lloyds to issue a prescription.. the hospital issued one to lloyds to fulfill.. and Lloyds is failing to deliver. Really dire customer service. If this continues I will need to speak to my hospital consultant to see if they can switch provider as getting essential assistance from Lloyds Clinical is really dire and causing unnecessary additional stress and worry for vulnerable patients who they know that stress will exacerbate the serious medical conditions they are recieving this treatment for. This is not the first time their lack of assistance has caused tears of frustration at not being helped.
If you are given a choice of provider for your medication.. choose a different provider
20 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Catherine,
We are happy to confirm that our Patient Services Team has been in contact with you and have offered to bring your next delivery forward so you can receive your supply as soon as possible.. We have also sent you an email with detailed information.
Your next two pens are due on the 28th May, and we’re currently awaiting your confirmation on whether you’d like us to move the following delivery forward to support you.
Thank you again for raising your feedback; it helps us improve the service we provide.
Patient Safety and Complaints Improvement Team
Fantastic staff.
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Delivery's have always been secure and safe.
19 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Jonzie,
Thank you so much for your review. We're delighted to hear that you’ve consistently had a positive experience with our service, from your phone interactions to your deliveries. It’s great to know you feel confident in our team and that everything has been reliable, polite, and secure. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very friendly and helpful staff
Very friendly and helpful staff. Took time to explain each step and confirm details.
Arranged first delivery during initial phone call which should be in the next few days.
So far experience is looking good.
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Jason,
Thank you so much for your review. We're really pleased to hear that you found our team friendly and helpful, and that everything was explained clearly. It’s great to know your first delivery has been arranged smoothly and that your experience has been positive. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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