Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call... Toon meer
Bedrijf heeft geantwoord
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Toon meer
Bedrijf heeft geantwoord
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contactgegevens
Verenigde Staten
- lloydsclinical.com
4,7
Uitstekend
979 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Fantastic staff.
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Delivery's have always been secure and safe.
19 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Jonzie,
Thank you so much for your review. We're delighted to hear that you’ve consistently had a positive experience with our service, from your phone interactions to your deliveries. It’s great to know you feel confident in our team and that everything has been reliable, polite, and secure. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very friendly and helpful staff
Very friendly and helpful staff. Took time to explain each step and confirm details.
Arranged first delivery during initial phone call which should be in the next few days.
So far experience is looking good.
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Jason,
Thank you so much for your review. We're really pleased to hear that you found our team friendly and helpful, and that everything was explained clearly. It’s great to know your first delivery has been arranged smoothly and that your experience has been positive. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Appalling Service
Unfortunately, I was transferred from a highly reliable provider who had supplied my medication consistently for over three years, to Lloyds Clinical.
Since this change, the service has been extremely poor and deeply frustrating. Scheduled deliveries have been cancelled without notice, leaving me waiting for what were presented as confirmed and planned deliveries. Attempts to contact the service have also been unsatisfactory, with no return calls despite direct enquiries.
Additionally, nurse appointments appear to have been arranged without any prior consultation or communication with me as the patient, which is completely unacceptable.
I am now seriously concerned about how future deliveries will be managed. Given that this involves serious and potent medication, such failings are not only disappointing but potentially dangerous. This service requires urgent review and improvement.
As a patient, the last thing you need to worry about is your medication being delivered on time, as delays in administering your medicine can subsequently impact your health.
Avoid this provider for your own piece of mind.
11 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Patient,
We would like to sincerely apologise for your experience. This does not reflect the standard of service we strive to provide, and we deeply regret the impact this has had on your care. We have escalated your case to our Patient Services Manager, who will be in contact with you today to discuss the concerns you have raised.
Kind regards,
Patient Safety and Complaints Improvement Team
Very pleasant and informative
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separate firm dealing with delivery rather than my trusted local pharmacist. I’m aware that I can ring if I have any issues and I’m pleased to receive a sharps bin to dispose of used syringes.
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Wendy,
Thank you so much for your review. We're really pleased to hear that you had a positive experience and found Judy to be pleasant and informative. It’s great to know that she was able to clearly explain the details around delivery, home storage, and sharps disposal, and that you feel reassured and supported by the service. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent
Excellent. Never have a problem with any of the calls I make. Always straight forward with operatives who are willing to help. Always super polite and friendly
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Mrs Plumridge
Many thanks for your kind review. We really appreciate your positive comments about the service you received from our dedicated Patient Services Team. We're delighted to hear how helpful and polite you have found them and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Joe was extremely helpful, positive & went above and beyond
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Debbie,
Many thanks indeed for taking the time to leave such a lovely feedback for Joe.
We will surely pass your kind words to him.
We are here to help you anytime.
Lloyds Clinical Team
Excellent customer service
I regularly speak to Lloyds advisors over the phone to discuss delivery of my husband’s medication and they’re always polite, professional, friendly and helpful. The same can be said for their delivery drivers as well. Excellent customer service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Hi SB,
Thanks so much for your lovely feedback. I’m really glad our Patient Services team and our drivers have been able to support you and your husband. We appreciate you taking the time to share this.
Lloyds Clinical Team
A very timely call
A very timely call. Caller was professional, a good listener and more importantly, very considerate. Offered options with a view to making delivery seamless and convenient.
16 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Mr Azeez,
Thank you for sharing this. We’re really glad the call reached you at just the right time and that
Marie-Laure made you feel listened to and cared for. It’s wonderful to hear that the options she offered helped make your delivery easier and more convenient. We truly appreciate your kind words.
Lloyds Clinical Team
Lovely lady phone me explain well about…
Lovely lady phone me explain well about my new medication told me all about she was very pleasant and caring towards me
15 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Ally,
Thank you for your lovely feedback. We’re so glad our team member explained your medication clearly and made you feel cared for. We’re always here if you need anything else.
Lloyds Clinical Team
Friendly approach
Jo had a friendly approach and dealt with my query effectively. He gave me good advice about taking my time to register on the app as he said it times out it has to be reset.
15 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Gill
Thank you for your kind feedback. We’re glad to hear Jo provided a friendly and helpful service, and that his advice about the app was useful. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
I was called today to initiate my first…
I was called today to initiate my first delivery with this company,the lady i spoke to was polite and clear anx answered my questions completely
15 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Marc
Thank you for your lovely feedback. We’re pleased to hear your first call went smoothly and that our team member was polite, clear, and able to answer all your questions.
Kind regards
Patient Safety and Complaints Improvement Team.
Booking a Delivery
Friendly, Professional, Helpful, Efficient, Exceptional Customer Service. 😊
14 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Paul
Thank you for your kind feedback. We’re delighted to hear you found our service friendly, professional, and efficient. We appreciate you taking the time to leave your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful person
The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
8 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Carol,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Patient Services Team, who assisted you on the phone. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
The chap I spoke to had a good friendly…
The chap I spoke to had a good friendly manner and tolerated well my grumpiness and frustrations with clunky systems and delayed prescriptions
Grateful to him
Thank you
11 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Ian
Many thanks for taking the time to leave a review. We’re really pleased to hear that the colleague you spoke to from our Patient Services Team was friendly and able to support you. We're sorry to learn of the frustrations you're experiencing but hope we can help to resolve this for you as soon as possible. We appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Caller was friendly and informative and…
Caller was friendly and informative and provided all relevant information
12 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Davina
Many thanks for your review. We're delighted to hear about your positive experience with our dedicated Patient Services Team who assisted you. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was Excellent
Julie took the time to ensure I fully understood everything related to starting and managing my new course of treatment and in a very kind and considerate way. Thank you
11 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear John
Thank you for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who assisted you with your delivery booking and helped to explain our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to a chap called Joe
Spoke to a chap called Joe, was extremely helpful and understanding, explained everything and made booking my medication very easy
12 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear James
Many thanks for taking the time to leave a review. We really appreciate your kind words about Joe from our dedicated Patient Services Team who assisted you with your delivery booking. We're delighted to hear that everything was made easy for you and we're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Gemma was so helpful and able to answer…
Gemma was so helpful and able to answer all of my queries.
12 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Abbie,
Thank you so much for your review. We're really pleased to hear that Gemma was able to help you effectively and answer all of your queries. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lloyd's Performance is Excellent
Call queuing system is quite lengthy but high volume of calls would explain this
Constant updates about place in queue is helpful + the call handlers are very good.
Real cause of delays on delivery appears to lie with Pharmacy difficulties in regional hospitals.
Lloyd's performance is excellent thanks
12 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Brian,
Thank you very much for your review and for taking the time to share such balanced and thoughtful feedback. We appreciate your comments regarding call waiting times and are pleased to hear that the regular queue updates and the support provided by our call handlers were helpful.
We’re also grateful for your understanding regarding external pharmacy‑related challenges and are delighted to hear that you feel our overall performance has been excellent.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful member of staff today
Very helpful member of staff today, Joe, assured me my injections would arrive on Wednesday when I thought they were due today. Thank you Joe.
11 mei 2026
Review zonder uitnodiging
Antwoord van Lloyds Clinical
Dear Susan,
Thank you so much for your review. We're pleased to hear that Joe was helpful and able to reassure you about your injection delivery date. It’s great to know he could provide clarity and support. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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