I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Toon meer
Bedrijf heeft geantwoord
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Toon meer
Bedrijf heeft geantwoord
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contactgegevens
20 Eastbourne Terrace, Paddington, W2 6LG, London, Verenigd Koninkrijk
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
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5K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Extremely satisfied customer
My nurse today was friendly, caring, informative and professional in her approach. I had my bloods done and it was very smooth and painless. I would not hesitation having her back again to perform my procedures.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Doris, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Belfast team are absolutely fabulous
Belfast team are absolutely fabulous. Lovely nurses who always provide the best care and smiles. Have made treatment so much easier for me.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Laura, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
No complaints.
I was kept informed as to when the medication would arrive, and was sent reminders leading up to the delivery date. I like that you are given a 2-hour delivery time, as it means you can plan your day accordingly. No complaints.
4 oktober 2025
Antwoord van Sciensus
Hi SW, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Sam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Arrived on time
4 oktober 2025
Antwoord van Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Steven, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The Belfast team at Sciensus had been…
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worrying and stressful. There was never a time throughout my treatment where I had any problems. I cannot thank everyone of them enough for the care.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Bronagh, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Antwoord van Sciensus
Hi Mr & Mrs Turner, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication with patients
My last delivery was outside of work hours, so the driver just left the package on the counter, which stayed there overnight and obviously got spoiled (biologics injenctions).
That's not the reason I'm unhappy.
They don't offer evening or weekend deliveries, so people who work can go s***w themselves. I'm always anxious about how they will get here (to my workplace), and if someone who knows they need to be refrigerated will be on site.
What's more dissapointing is that even though I asked them to make sure that this (botched) delivery is marked as unsuccessful, my app currently shows that I need a new prescription. I need to call, explain to them again what happened and hpefully get my medication. Their mistake becomes my burden.
Lastly, and this is just a feeling I get. The vans look completely normal to me, and the medication is never cold to the touch, even though they claim they use 'specialized refrigerated vans'. Once I saw inside it, as the driver retreived the package and there was no fridge. I don't know...
2 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear Paul, thank you for taking the time to write a review. We would like to find out more about your experience so that we can rectify the situation for you. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We have strict delivery procedures that ensure that deliveries are not left unattended, and if deliveries are unsuccessful, we do our best to ensure that people have a timely re-delivery. We would really appreciate being able to look into this for you, thank you, Anne
Brilliant company
Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing a grand job,
30 september 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Antwoord van Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person was very helpful and…
Delivery person was very helpful and always on time.
30 september 2025
Antwoord van Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The driver texts me when I am next…
The driver texts me when I am next delivery, every thing I ordered is always delivered. Excellent
29 september 2025
Antwoord van Sciensus
Hi Gail, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivered on time keeped up to date on…
Delivered on time keeped up to date on when & where helpful staff.
29 september 2025
Antwoord van Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent
Arrived on time, friendly, respectful, and caring delivery. All good, no issues.
29 september 2025
Antwoord van Sciensus
Hi Evie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service from start to finish
Excellent service from start to finish. Very helpful people on the phone. Text messages to say when delivery is scheduled for ie.
2 hour window.
Pleasant delivery guy.
29 september 2025
Antwoord van Sciensus
Hi Alfred, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great delivery service
Great delivery service, give up to date time slots and drop off’s before yours
29 september 2025
Antwoord van Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always on time
Always on time. I have got use to using the iPhone to book deliveries. All good. Thank you very much for all your help.
29 september 2025
Antwoord van Sciensus
Hi Jennifer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always give an excellent friendly service
Always deliver on time …drivers are always friendly and helpful
29 september 2025
Antwoord van Sciensus
Hi Val, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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