I can’t speak highly enough of the Belfast team. I will never forget how their professionalism, kindness, friendliness and care made the toughest chapter of my life much more bearable. The warmth... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I always receive a phone call before my drugs are due. The caller is aways polite and helpful. asking before finishing if I can receive the injections on the day suggested and can offer an alterna... Toon meer
Bedrijf heeft geantwoord
Delivery on time, very polite, however I am not sure about the website itself, I amended it to include 20 swabs but they were not in with the injections, so maybe the ammendment side on website is... Toon meer
Bedrijf heeft geantwoord
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contactgegevens
20 Eastbourne Terrace, Paddington, W2 6LG, London, Verenigd Koninkrijk
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Goed
5K reviews
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Antwoord van Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Unseen delivery driver
Due a delivery between 15.15 to 17.15. Check tracker driver was still in Sevenoaks at 15.15 and still there at 17.15 driver was on job 22 I was number 36 I come home from work early at 14.00 loseing 70 pounds for the afternoon at 19.00ish I get a txt saying delivery unsuccessful this was on there part not mine. I lose £70.00 pounds from work just to meet the delivery which is free yet I lose money from work it would not be so bad if the driver showed but no show at all tracker says still in Sevenoaks sciensus delivery is no better then when they were HAH.. I SENT A EMAIL TO NHS COMPLAINTS ASKING WHEN THEY CHANGED DELIVERY COMPANIES CAN THEY TRY DELIVEROO LET WE MAY STAND A CHANCE OF GETTING OUR MEDICATION ON TIME
21 oktober 2025
Antwoord van Sciensus
Dear Leslie, we are very sorry to hear that your delivery failed last week and that this has caused you not only inconvenience, but lost income as well. We will be investigating this further for you. In the meantime, if you need to contact us on ptcomms@Sciensus.com please include your name, date of birth and postcode. We take all feedback seriously so thank you for taking the time to write a review, Anne
Excellent service
Excellent service and always polite and friendly and helpful happy to go the extra
24 oktober 2025
Antwoord van Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Still no further ahead with my…
Still no further ahead with my prescription and hospital pharmacy received my prescription on 17th September but still no word from Sciensus 20th October
1 oktober 2025
Antwoord van Sciensus
Dear Linda, thank you for taking the time to write a review. We will contact your hospital and then we will be in touch. We are keen to resolve this for you as soon as possible. Thank you again, Anne
Was out at hospital first delivery …
Was out at hospital first delivery date, a new date was quickly arranged via a phone call.
23 september 2025
Antwoord van Sciensus
Hi Veronica, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Pretty shocking company
Pretty shocking company.
Severe lack of urgency in delivering medication.
Thank god I'm not on anything that's life saving.
All they need to do is deliver. They need no further information to do this job.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear Colin, we are sorry to hear that you have not had a good experience. If you would like Sciensus to find out why the service you received was not as expected, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode including a short summary of the issue that you have encountered, our team will then be able to investigate. We take all feedback seriously, so we appreciate you taking the time to write a review, thank you, Anne
Shocking no idea how or why this…
Shocking no idea how or why this company has the contract to deliver livesaving medicines bad from ordering to stock to delivery . The reply in itself from this company an absolute joke
19 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear H Weaver, thank you for taking the time to write a review. We would like to find out more so that we can resolve the issue that you have experienced. Please contact us at ptcomms@sciensus.com with your name date of birth and postcode, we will then be able to investigate. We use feedback to learn and improve, so we thank you for your feedback, thank you, Anne
I like the idea that the company sorts…
I like the idea that the company sorts it all out for me, dates for delivery and how many pens I need . Plus having the injection sites there so you won’t forget which site you last did. It’s a very convenient app and works well I think.
14 oktober 2025
Antwoord van Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Absolute disgusting Company
Absolute disgusting Company, drivers are extremely rude. I have no way to get my medication as they continuously schedule it during the school run and I get a rude call saying I missed my delivery even though I am less than ten minutes away. Sorry Sciensus, unfortunately my 5 year old can not take himself to school and some people unfortunately do not have help. It's a shame, I never had any of these issues previously, they used to call before they arrived by the way and wouldn't have failed to deliver over less than ten minutes!! They would have done another house first then come. I am guessing I will either have to go off my meds now or tell my child to find his own way to school.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear Christine, we apologise that we have scheduled your delivery for a time that is not convenient for you. We are keen to resolve this for you. If your delivery has not already been re-arranged, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We are able to record alternative arrangements, that we can use if you are unexpectedly not available at the time of your delivery, which our Patient Services team will be able to explore with you. Thank you for taking the time to write a review, it is appreciated, Anne
Amazing customer service in Devon
As always the customer service from the drivers in Devon was fantastic. I had a delivery today from Simon who went out of his way to get me a sharps bin when I needed one. He answered my questions I had on where to store my medication he seemed very knowledgeable. Very helpful and polite thank you
15 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Too eager to book delivery date!
I really dislike being sent email and texts to book next delivery, instantly after receiving a delivery. I had a delivery Saturday and now have 14 injections in my fridge! It wouldn't be so bad if there was an option to set a date further in the future than the options that are available!
15 oktober 2025
Antwoord van Sciensus
Dear Mandy, thank you for your review. We listen to all the feedback that we receive and appreciate you taking the time to comment on the service. We are sorry that you dislike the immediate prompt to book your next delivery and apologise for the inconvenience. Some people find this reminder useful as it helps them plan their diaries in advance. We are looking at tailoring reminder messages in the future to reduce the number that you will receive. Thanks again for your feedback, Anne
Very capable Northern Ireland team
I have found the Sciensus team here in Northern Ireland in my experience over a number of years to be invariably pleasant and professional.
The review of the individual treatment is thorough and plenty of time is made available to cover all aspects in sufficient detail.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Sciensus
Hi Andrew, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Tom, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Customer service
All customer service staff are very knowledgeable and keen to help, there are no long waiting times when you ring and my query has always been answered fully.
The delivery people who deliver my medication have all been very polite and friendly and always deliver within the specified times.
Also the app is easy to navigate and gives all the information you could need.
13 oktober 2025
Antwoord van Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Roger, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Have always delivered on time
Have always delivered on time. Constant text updates till delivery.
11 oktober 2025
Antwoord van Sciensus
Hi Shehzad, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Antwoord van Sciensus
Hi Geraldine, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
So far im very happy 😊
So far im very happy 😊
Thanks if contact company because not able booked day delivery can't remember dates
11 oktober 2025
Antwoord van Sciensus
Hi Silvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very easy system to order
Very easy system to order
Friendly drivers
Always delivered when said
Good tracking system
Good collection of sharps boxes
Very good at taking to named person if not home.
4 oktober 2025
Antwoord van Sciensus
Hi Rebecca, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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