Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... Toon meer
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Lees wat reviewers zeggen
You were able to match other companies with price. Especially now when every day necessities are so expensive. The young woman who took my order was helpful and placed order immediately. Notificat... Toon meer
Driver did'nt leave a Print out receipt of delivery even with my wife asking for one and just came across as being rather Rude so i then had to phone up to ask for it i've never had that problem with... Toon meer
Always helpfull when talking to them n drivers very polite never make a mess. Would recommend them to anybody that needs oil.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contactgegevens
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Uitstekend
6K reviews
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Antwoord van Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Pleased with updates
When I ordered fuel .couldn't be told a price for reasons to do with the price fluctuating.
I was okay with this as I needed fuel.
I was told a date and I got a txt telling me the price before hand to ask if I still wanted it.
It arrived on the day stated .
So was kept upto date
18 maart 2026
Antwoord van Scottish Fuels
We appreciate you sharing your experience. We're glad you were kept informed about your fuel order and that it arrived as scheduled. Thank you for your positive feedback.
Kind Regards
Certas Energy.
Ordering was easy
Ordering was easy; receptionist was very helpful.
Delivery was, as always, prompt, quickly sand tidily completed.
Thank you
1 april 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Quick and efficient delivery
18 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
My review is not great
Web link that failed to operate correctly.
A very unhelpful response to my initial telephone call.
A failure to prioritise us as we have been told in the past would happen, resulting in our having to switch off central heating and Rayburn for a week.
When the delivery was made the driver did not announce his presence and left the delivery note in an inappropriate place which I didn't notice for several days.
However, I would have given 10 stars to the lady in your Inverness office when I visited to see if I could sort things out. She was excellent.
1 april 2026
Antwoord van Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue. Kind regards, Certas Energy
Missed two promised delivery dates
Missed two promised delivery dates. Missed delivery date for previous order too. It makes it very difficult to judge when to place an order. Drivers courteous and helpful though.
1 april 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
Kind regards,
Certas Energy
Usual procedure
Usual procedure, phone call order and tank gets topped up a couple of days later. Pre delivery call to advise me on current situation with pricing and wanting confirmation of delivery
1 april 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
good service as always....
17 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Garbage and rip off service
Very poor as when ordered was told the price was around 70 to 75 pence per litre. Delivery a week later and bill came in at 99 pence per litre. Consequently I will buy my kerosene from another supplier next time even if they are dearer as I could have got the oil for 85 ppl. So do not listen to them when they say they will always look after you, garbage
13 maart 2026
Antwoord van Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Quick reliable delivered
Quick reliable delivered. But very high priced due to others conflicts
12 maart 2026
Antwoord van Scottish Fuels
We're happy to hear that our service was quick and reliable. We appreciate your feedback regarding the pricing. Thank you.
Kind Regards
Certas Energy.
Friendly operative on telephone when…
Friendly operative on telephone when making order for heating oil. Very competitively priced.
Disappointed with the length of time between order and delivery.
Driver was friendly efficient, checked the tank before refuelling. Respectful of property.
Overall to be recommended and returning customer
11 maart 2026
Antwoord van Scottish Fuels
We appreciate your order and are happy that you found our team member friendly and our prices competitive. We're sorry about the delivery delay, but we're glad you were pleased with the driver. Thank you for your recommendation; we value your business.
Kind Regards
Certas Energy.
experience good Not your fault the price of oil has doubled
good review from me. Not your fault that the price of oil has doubled. Try to keep it as low as possible as I am 92. BUT AM PLEASED .
23 maart 2026
Antwoord van Scottish Fuels
We appreciate your positive review. We recognize the impact of increased oil prices and will try to keep costs down. We value your feedback and are pleased you're satisfied.
Kind Regards
Certas Energy.
Scottish Fuels offers a great service
Scottish Fuels offers a great service. It’s easy to order, prompt deliveries and competent and friendly staff.
10 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Drivers are so helpful and considerate
Drivers are so helpful and considerate. Company is so dependable.
25 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Antwoord van Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Antwoord van Scottish Fuels
Thank you for your kind review. We really apprecaite it.
Kind Regards
Certas Energy.
Putting up prices right away when the…
Putting up prices right away when the war started in Aran.
And not giving the price till after you delivered the oil
I personally think you should give your customers who ordered oil in the first week of the war a rebate
Thank You
10 maart 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance. Kind regards, Certas Energy
Order missed and another to wrong address.
Order missed the delivery slot and when I phoned to chase it up was told it had not been placed, despite me having the order number sent by text which the operator could see on her system. New order was to take another 2 weeks which to be fair got rectified to 5 days. Ordered a fox radar which was sent to the wrong address despite double checking the delivery address for the unit twice.
24 maart 2026
Antwoord van Scottish Fuels
Good afternoon - Thank you for taking my call today. We appreciate your feedback which has been passed on to the relevant department. Kind regards, Certas Energy.
Regular deliveries and excellent boiler…
Regular deliveries and excellent boiler service.
20 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The company is reliable with deliveries
7 maart 2026
Antwoord van Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
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