Having been an investor with Secure Trust Bank for the past 7 years I have found them to be very good with their products and keeping me up to date etc., However, other companies now offer better inte... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All went smoothly with the tech, a rare experience in the age of technology ! I was informed by email every step of the way. Great communication. I have other accounts with this bank. I have had... Toon meer
I was able to open a new Instant Access account paying more interest than my existing Instant Access account and transfer the balance across online in about 5 mins. It's a shame that Secure Trust Bank... Toon meer
Found Secure Trust Bank via Money Saving Expert website. Very easy to get my Savings account opened and online banking and app up and running. Withdrawals and deposits so quick & easy. I’ve also jus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contactgegevens
Yorke House, Arleston Way, B90 4LH, Solihull, Verenigd Koninkrijk
- 03451 117 092
- securetrustbank.com
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
staff excellent ,but computer system in…
staff excellent ,but computer system in place is not fit for purpose .
13 juli 2026
Experience perfect been with this bank…
Experience perfect been with this bank for a few years and staying
15 juli 2026
FRIST CLASS SERVICE
13 juli 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and answered all my questions.
Thank you very much.
15 juli 2026
Everything went well
Everything went well although the time taken to effect the transfer was longer than expected.
17 juni 2026
Stress free
Setting up the account was stress free and they keep you informed of all account changes.
14 juli 2026
The ease of completion the application…
The ease of completion the application form and transferring the monies proved to be very easy.
The confirmation mails were also very satisfying.
14 juli 2026
Very easy to set up an account
Very easy to set up an account. Transaction notifications are very good. Current interest rate is competitive.
14 juli 2026
They were very helpful and offered a…
They were very helpful and offered a good range of accounts.
14 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Disappointing communication setting up ISA
Secure Trust offer an excellent ISA rate, so I opened an ISA, planning to transfer from another provider. I received a form from them saying my other provider needed it completed to be able to transfer. I had no other communication from Secure Trust and assumed all was fine (it takes up to 15 days for the process to complete usually). When I received the invitation to write this review I decided to check that all had completed successfully, to find that there was 0 in the account and it said “closed”. I had received no communication from them to say there was any problem. I contacted them and spoke to a helpful customer service representative who told me that the other provider was waiting for the go ahead from me. (Despite the form sent giving that authority). The issue could have been resolved easily with an email from either ISA provider so was disappointed that hadn’t been sent. I was informed that the ISA is still open so can transfer the funds.
I feel the other provider is more at fault as their communication has been atrocious.
Hopefully this hiccup will be unusual, so I am happy to continue with Secure Trust.
14 juli 2026
Antwoord van Secure Trust Bank PLC
Hello Mrs Jerome,
Thank you for taking the time to share your experience regarding your ISA transfer. We appreciate how frustrating the delays and lack of communication during the process must have been, and we sincerely apologise for any inconvenience caused.
Upon reviewing your account, I can see that we sent the required manual transfer form on 17th June and again on 24th June. Unfortunately, as Trading 212 is not currently part of the digital ISA transfer service, the transfer must be completed manually. This means the process can take longer, as we are unable to proceed until the completed form has been received by the transferring provider.
I am pleased to hear that one of our customer service representatives was able to assist you and provide clarification regarding the status of your transfer. Whilst the delay was largely due to the manual process required, we recognise that clearer communication throughout the transfer journey could have helped to avoid some of the frustration experienced.
We value the trust you place in us and appreciate your patience while this transfer progresses. We are also pleased that your ISA remains open, allowing the transfer to continue without further issue.
Kind regards,
Sophie
Exceptional Customer Services
I am deaf but i found their Customer services exceptional in their helpfulness. I came away from the call completely satisfied which has not been my opinion with other banks
14 juli 2026
First class service
Fantastic service from member of staff and very easy to chose product
10 juli 2026
Very helpful and polite advisor.
Very helpful and polite advisor.
Been very happy with service received since opening account a few years back
13 juli 2026
Fast efficient and effective.
13 juli 2026
Very good service
Very good service. Prompt replies to queries and good App. Interest rates can be amongst the best in the market ( but not always)
10 juli 2026
Very happy with current interest rate.
The product is good with a good interest rate. I found registering for online banking less easy than other banks and went round in circles a few times before being successful.
13 juli 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.