You were the only company we found that had the lock we needed, We are so great full that you had it in stock TOO!! We ordered on a Friday and received it on Saturday the next day, You saved us fro... Toon meer
Bedrijf heeft geantwoord
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You were the only company we found that had the lock we needed, We are so great full that you had it in stock TOO!! We ordered on a Friday and received it on Saturday the next day, You saved us fro... Toon meer
Bedrijf heeft geantwoord
No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing ad... Toon meer
Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This... Toon meer
Bedrijf heeft geantwoord
You sent the wrong parts! We ordered Marks 22AC. Confirmation #5829. You delivered 175B/26D!! Your customer service is unresponsive with phone calls to 877-202-8118. This needs to be remedied im... Toon meer
Bedrijf heeft geantwoord
Verenigde Staten
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good product, nice replacement for original. Only issue was the latch bolt was set up for inward swinging door & I had ordered one for outward swinging. Not a big deal to change but I shouldn’t have to do that - especially when SLS is so specific when you order their parts.
The product we received does NOT fit our lock. We will need to return it and hopefully you will have the correct one.
Awesome locks and great quality, got just what I ordered.
Quality products at the best price with fast shipping.. Very happy with my purchase as was my customer. I would definitely recommend and will absolutely purchase from Security Lock Supply in the future.
Security Lock Supply was the most affordable for the mechanism I needed and I received it faster than expected. Thanks!
Excellent customer service. Lock came quickly. Professional, cordial and prompt company.
Although I have not yet installed the replacement locks, the service at Security Lock was excellent. They explained exactly which locks I needed to replace the worn out ones I have. They did this from pictures I sent them. They also explained how I could change the interior from a keyed lock to a lever for the deadbolt. I almost ordered the wrong kit that would not be an exact fit for our security doors. Their help and knowledge was excellent.
Everything eas fine except there was no email letting know when the package was shippen or may arrive. Found it on my front step. The lockset is fine it has not changed over the years,
Excellent service!! They took the time to review photos of the broken lock to make sure I was ordering what I needed. Lock worked out great!! Thank you again!
Great experience, quick delivery! The lockset I needed to purchase was easily found on their website. Ordering was a breeze, and delivery time was fairly quick.
I have been trying to call customer service about a recent order, and can not get anyone to answer. I have also replied to several messages that you have sent with no response.
They keep asking for a survey and I haven’t used the lock uet
Ordered locks on February 5th. Order was delivered in a different state. It is February 24th and I have yet to receive an update on my order. I have contacted customer service and received no update.
I still haven’t received my locks and the tracking info hasn’t been updated since 2/7. I called and left a message, received a call back and was told to wait a few weeks.
Very easy to install and arrived when expected. I'm very pleased with this order and I saved lots of money doing this my self instead of have a lock Smith doing it for me. Again I pay for expedited shipping and received my order as expected and the mesuments was on point for my door just make sure you answered the questions they ask you about the door and how you want your handle and lock positioned. I would recommend this company. Did not have to contact customer support because everything was on point and had no issues installing the lock and I have no locksmiths experience. That's how easy it is to install and have a feeling of great security. Thank you...
The locks arrived very quickly. They look beautiful and fit my door like they should. My only issue is I requested the keys be matching and they were not. Customer service was very nice and is sending me out new cylinders with matching keys. Otherwise it looks like a good solid lock. I definitely recommend, plus I prefer to buy from a small family owned business then a big box store. Hope this review is helpful.
Thank you!! Lockset showed up just as I had asked for. No adjusting or reversing necessary. Will definitely use you again!!
I received what I needed. Which I am happy about, took a little longer than expected to receive.
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