Securitylocksupply Reviews 

228
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

You were the only company we found that had the lock we needed, We are so great full that you had it in stock TOO!! We ordered on a Friday and received it on Saturday the next day, You saved us fro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

No issues with the products. Excellent products. But there were two company web portals, different names, but same content and layouts. From both sites, I had to reenter shipping addresses, billing ad... Toon meer

Beoordeeld met 5 van de 5 sterren

Replacement lockset was received quickly. Installation took only a few minutes with no problems. Out of the box into the door housing with only a few adjustments needed. New lock works well. This... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

You sent the wrong parts! We ordered Marks 22AC. Confirmation #5829. You delivered 175B/26D!! Your customer service is unresponsive with phone calls to 877-202-8118. This needs to be remedied im... Toon meer

Bedrijf heeft geantwoord

4,0

Goed

TrustScore 4 uit 5

228 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,0

Alle reviews

(228)

23 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I will never do business with this…

I will never do business with this company again. I ordered a secure box for keys. When I realized it was too small for my needs. I tried to do a return on the phone, and they said it would be fine. Just email a reply with my order confirmation, and wait 24 hours. To be told they don't accept returns on electronic devices. If I could give no stars I would.

17 augustus 2021
Review zonder uitnodiging
Logo Securitylocksupply

Antwoord van Securitylocksupply

Sorry for the inconvenience. If we received your email later in the day, we most likely replied the next morning. Also that wouldn't make a difference if this item qualified for return. If it qualified, we would have been more than happy to receive it back but unfortunately we do not take returns on electronic devices.

Beoordeeld met 5 van de 5 sterren

Quick and good price

We needed a door handle that is less common.The shipping was quick, and even though the standard shipping price was a little spendy, it still came out cheaper than we could find anywhere else.

8 augustus 2021
Beoordeeld met 5 van de 5 sterren

You guys are da truth

You guys are da truth. Just trying to open up the box was like trying to break into forth Knox. The door knob was official 5 minutes to install💯🎯

23 juli 2021
Beoordeeld met 1 van de 5 sterren

Ignored my order

15 juli 2021
Logo Securitylocksupply

Antwoord van Securitylocksupply

Hello David, Your order was flagged by our system as a possible fraud. Sorry for any inconvenience this may have caused.

Beoordeeld met 3 van de 5 sterren

Right lock, wrong finish.

I ordered the lock with the chrome finish, but I received the one with the brass finish.

And, on the confirmation emails, I couldn’t find instructions on how to start a return.

27 juni 2021
Logo Securitylocksupply

Antwoord van Securitylocksupply

Hi Alonso, Just reply to your email confirmation with photos of what you received. We can gladly exchange it at no charge if the error was on our part. Have a great day.

Beoordeeld met 5 van de 5 sterren

Quick service and the product was spot on.

Quick service and the product was spot on. I purchased 3 lock sets from other companies and all of them did not fit. This company made it easy to chose the right product and it was a perfect fit. Wish I had found them first. Highly recommend.

10 juni 2021
Beoordeeld met 5 van de 5 sterren

Two of my four locks were beginning to…

Two of my four locks were beginning to show signs of wear after some 30 years of service. Called on Monday to order replacements. Had product by Friday. Exactly like old ones. Same quality material, workmanship and precision. Couldn’t be happier. Customer service was five stars,product quality five stars, shipping five stars. This is one of the few remaining companies that you can have confidence in. I can’t say enough about how pleased I was with this experience. Something you rarely experience in this day and age.

10 mei 2021
Beoordeeld met 5 van de 5 sterren

Great customer service

There was a problem with the tracking of my order. Someone had neglected to send me acknowledgment that it had been shipped. When I called, I got a person right way, a very helpful woman who figured out the problem while I was on the phone. I had paid for expedited shipping. She said that if the order hadn't been shipped, they would refund that amount. No need. The order had been shipped and I received it that afternoon. This kind of customer service was one the norm. But so rare these days. I would pay a premium for such service.

3 mei 2021
Beoordeeld met 5 van de 5 sterren

It works perfectly

The lock was delivered quicker than I expected. I have a very old door so I had to drill holes for the screws to the knob. The lock works perfectly. I am well pleased and would definitely recommend this lock to anyone.

3 mei 2021
Beoordeeld met 4 van de 5 sterren

Breathtaking help from clients

Breathtaking help from clients! In creation more exertion and making it brisk and helpful to communicate a unique and straightforward method of passing on stunning work, you are the most learned and expert. Energetically Recommended

26 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company was great

This company was great. The nice lady just asked me to take a pic. I sent it to her. She knew exactly what I needed. She offered to stay on the line with me to order the lock so I would not make any mistakes. The lock got here in great time. It was installed and my tenant could not be happier. It was easy peesy.
Thank you

17 april 2021

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