SEFE Energy Reviews 

Very polite young lady
Extremely prompt in response and subsequent email

We had an urgent request for a gas meter installation for a theatre that had a panto opening in less than a week. They were without heat and needed to get connected urgently or they couldn't open. SEFE worked with us to get the contract in place so that the meter could be installed. The meter was installed with 2 days to spare. It was a great result for our customer. Great service by Lauren Collier and Keelan Corrigan.

Request for a SOA and received it same day - excellent service

Very helpful consultant and sent over the relevant forms straight away

The customer services telephone number was answered relatively quickly. The agent was friendly and helpful and gave me everything I needed. Thank you.

Had an issue with billing, extremely helpful service on the phone. Friendly, helpful and efficient. Anna found and fixed the issue, confirmed everything by email and made sure everything is solved there and then
Thank you so much

louise parry was very helpful with my inquiry. Great service and professional.

I am really impressed with my correspondence with Luke regarding refunds on my account.
Luke was extremely helpful and very professional and made the process relatively easy.
I have never dealt with such a helpful person he is a credit to your company.

Following my phone call Will sent the information over straight away

I corresponded with Robert Vernon who was very helpful and responsive to my requests. It’s a pleasure to deal with SEFE who supply the gas for heating our huge Church here in Wrexham. I have always found the company a very helpful and concerned for their customers requirements.

Imran Ditta in credit control has been brilliant in sorting out the issue with our business electricity account. After numerous calls and emails to his other colleagues, Imran was the only person to clarify everything and sort it out quickly.

Great customer service from Robert Vernon.

No one emailed me back. I had to contact you by phone to answer my query

Anna Yates provided exceptional customer service that went above and beyond my expectations. She was attentive, patient, and genuinely committed to resolving my issues. Throughout our interaction, Anna demonstrated a thorough understanding of the problem and explored every possible solution. Her persistence and dedication were truly impressive - she didn't give up until we found a satisfactory resolution. Anna's communication was clear and professional, keeping me informed at every step. Her positive attitude and willingness to help made what could have been a directionless experience into a pleasant one. I highly recommend Anna for her outstanding customer service skills and her genuine desire to assist customers.

The person I spoke to (Will) dealt with my request very efficiently.

I asked for energy quotes from Robert Vernon at SEFE energy - he was excellent to work with and gave us some great offers - a pleasure to work with.

Anna in Credit Control has been dealing with my query, although its not yet been resolved Anna has done everything she can to help and also got other departments involved.
Thanks for all your help

Tamara was fantastic - so helpful!
SSE could learn a lot from you!

Dear Robert Vernon,
Thank you for your help in renewing our gas contract with SEFE for a further year. You were very professional, and made the task very simple, much appreciated.
Regards Giovanni