SEFE Energy Reviews 

Our account was out of balance and Anna went above and beyond to assist with resolving which invoices were missing from our system. Quick response to emails. Thank you!

Helpful and informative. Excellent service!

Very quick response. My query was resolved straight away.
Much, much, much better than OVO and YU Energy who frustrate the hell out of me !
Thank you Stevie :)

Our account with you has spiralled into arrears as we did not receive notification our contract had come to an end. A standing charge of over £4.60 is tantamount to daylight robbery. We have been received 2 invoices at nearly three times the normal each. When I discussed this with your advisor I was told that because of our low usage, you would not consider renewing our contract.

My complaint was listened to and safeguards were put in place to avoid it in future.

SEFE customer service listened to our problem and agreed to rectify it immediately without question. We were very impressed given our experience with our energy suppliers

Happy with the way this has now been resolved and communication with SEFE was good

Easy and straightforward.

The person I spoke to on the telephone was very good, explained what I needed to do to receive the information I needed.
She advised she would look for my email so she could deal with it quickly.
My query was dealt with and I received a response within minutes.

The lady I spoke to was very helpful and resolved the query we had with your account

Very helpful customer service, thank you

Complaints department sorted my dilemma professionally to an amicable conclusion, thankyou.

Amber , the customer was really helpful and answered my questions straight away

The person really helps sent it form at 5 munites thanks

I did not receive a reply to my complaint

Nice words for the changes.

Paul Lawrence,Senior Corporate Account Manager from SEFE Energy is an absolute pleasure to work with. He is extremely helpful and professional. I work for an energy consultancy company, and whenever we contact Paul, to ask for the billing for our Customers, he responds almost immediately and provides whatever is needed.I have never experienced such a high level of Customer Service from any other Providers.

From costumer service reps on the phone and to those communicating via email, all staff have been extremely helpful in rectifying my concerns. They responded quickly with all the appropriate information and solutions.
Thank you to Luke and the rest of the team that I spoke with.

I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. This was an extensive task that Debbie never once complained about and helped me get to the bottom of our issues. This was done efficiently and effectively with very little disruption to my usual working routine. This kind of help really doesn't go unnoticed and is greatly appreciated with all the hard work and effort Debbie has put into this for us. It was not an easy task, but she seen it out to the end and I will be forever grateful!

Absolutely dreadful. Customer service is non existent. Been waiting for a replacement meter for about 2 years.
Amr and meter send different information both claiming to be actual reads. Neither are correct. We have a business that has consistent work patterns, yet going by sefe ' actual' reads, our gas consumption is 7 times higher in some months than others.