Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Toon meer
Bedrijf heeft geantwoord
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Toon meer
Bedrijf heeft geantwoord
I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Contactgegevens
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Verenigd Koninkrijk
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Uitstekend
371 reviews
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helpful and efficient
13 mei 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Faulty meter issue that they didn't…
Faulty meter issue that they didn't want to know about as it was reading in their favour. They refused to check the meter. Changed to another supplier who checked and replaced the faulty meter. Sefe still wouldn't amend their billing as we didn't get a meter analysis report when the meter was changed. Obviously they didn't tell me this requirement in the first place and as we are not meter experts, had no way of knowing this was required. Found them extremely unhelpful. All they want is to maximise profit and only help where is is a benefit to themselves.
31 december 2024
Review zonder uitnodiging
Antwoord van SEFE Energy
Dear Roy,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service.
We've recognised that your issue has also been raised through another channel. To avoid any confusion going forward, our customer service team will continue to handle your case through their channel.
Kind Regards,
Will
Super efficient from Joy and Krystal
Super efficient from Joy and Krystal. Excellent customer service
23 april 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and efficient
I have always found the customer service staff to be very helpful and efficient
15 april 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
call was answered quickly
call was answered quickly, and dealt with my query quickly and professionally
17 april 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
FAST SERVICE SORTED PROBLEM VERY QUICKLY
17 april 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Lady on the phone was very helpful
Lady on the phone was very helpful, requested a copy of an invoice and received it straight away from her.
Asked a different person yesterday and as of this morning had not received it.
15 april 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Never Again
DO NOT USE THIS COMPANY. We've just had 18 months of absolutely appalling service. Call centre never answers the phone, emails are not replied to. I've been waiting for a bill for December last year for three months now. Today I got a threat of legal action. How can I pay if not informed? These people had the highest prices of any of my neighbours and the incompetence was breathtaking. Finally we're out of contract but I'd like to warn as many people as possible of getting involved with this shower. They are appalling.
1 april 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Good morning,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. To help resolve this issue we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Kind regards,
Aidan
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon. We apologise for any inconvenience caused. Luke.
Helpful and understanding service.
24 maart 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Slow Bills But Accurate & Good Helpline
Business gas bills arrive are produced quite slowly but are accurate and the pricing is fair. Called the helpline today due to an issue with the online portal. Call answered within a couple of minutes. Spoke to Amber who took the time to resolve my queries and email invoices to me.
18 maart 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The member of staff answered the phone
The member of staff answered the phone
promptly and sorted my question professionally.
17 maart 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I was really frustrated and unhappy…
I was really frustrated and unhappy until I spoke to Wesley who really helped me through the process and explained what happened shouldn’t off he took it into his personal hand which he didn’t have to do to make sure my complaint was prioritised and that was resolved as soon as possible which it was solved with 24hrd really amazing customer service in the end andAndrew/Karen from AR who picked up the email right away and agreed to refund without hesitation.
5 maart 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Excellent customer service
As a small educational Trust, we often need to liaise with Keelan Corrigan at SEFE to help access energy bills and related queries. Without exception, Keelan is helpful and professional to ensure that we gain fast access to the documents or knowledge we require. It is invaluable to receive such reliable and high quality service.
24 februari 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I have been chasing an issue on our…
I have been chasing an issue on our account for approximately 7months with no resolution. After speaking with Wesley O’Conner and Hannah Baxter the issue was resolved within 48 hours.
13 februari 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very helpful staff member
13 februari 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Took months to respond
4 februari 2025
Antwoord van SEFE Energy
Good morning,
Thank you for taking time to leave us feedback. We're very sorry to hear you're not happy with our service. One of our colleagues in or complaints department will email you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind Regards,
Aidan
The SEFE Team
Horrible communications
Since June 2024, I have been communicating with SEFE about an enormous invoice I received in August 2024 based on rates of the previous occupants of the building I live in. Every time (after weeks of waiting) I get a different email address to have to write to. I really frustrates me how inefficient the communication is.
11 februari 2025
Antwoord van SEFE Energy
Dear Dirk,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service.
We will soon be in touch as we would like to discuss your concerns in more detail. We are intent on providing excellent customer service and appreciate any feedback that can help us to improve in this regard.
Kind Regards,
Will
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