Select Saunas Reviews 

Great service after purchase - love the barrel sauna.

Simple and easy to order you gave a straight answer on the delivery timeline. Best of all the price including backrests was the best deal online. Also, when I had a question, it was answer with email within a reasonable amount of time.

Arrived earlier than expected. High quality materials.

Took about two weeks from ordering the sauna to getting it delivered and now enjoying it a lot. I appreciate Select Sauna for reaching out and communicating the shipping details to know when it would arrive. Thanks for everything

Seems like a common theme. I placed my order on March 2. 6-8 week deliver time frame. I have not heard any updates and its way past that time frame. I can not get a response vie email, phone, chat. Im starting to believe its a scam and they are keeping my money.

I placed an order with you almost a month ago and finally 2 weeks in I was told that the product I ordered would be out of stock until June. Knowing this, I agreed to switch to an “In stock” product and was told I would be followed up with the following week. None of this happened. I have yet to receive any communications after trying the chat feature on numerous occasions, calling, leaving messages, etc. It has been almost a month since I placed the order and still nothing.

Can someone please tell me what is going on? You have my money, but have given me no indication of the product being shipped out. I understand you being a small business and dealing with high demand but this is beyond unacceptable. I would be more than happy to change this review if someone will just communicate.

Great product with the best price around. Shipping was fast and everything arrived in perfect condition. It also arrived exactly as estimated during checkout. Only criticism would be that there was no communication between the order confirmation and the trucking company calling to schedule delivery several weeks later.

The lack of response is astounding. No live chat, returned emails, or phone calls. It’s quite unsettling when many customers are spending in excess of $10K on their purchase with no idea if and when they’ll actually receive it.
Lead times online are completely misstated. 3 weeks passed on a non-custom order and it’s still “preparing to ship” and no one returns messages on any communication platform to provide an update. Get the impression they’re shutting down shop.
Chris seems to respond to reviews doing damage control repeating poor excuses.
Don’t purchase from here.

Great sauna!

Received a good deal with shipping included. Lead time was accurately estimated. Everything was delivered and assembled without issue. No complaints.

I ordered the Barcelona at the end of February. On their website it said shipping in Mid March. Its April and still no word on the sauna. Tried to email, call and live chat with no response. Finally had to file a dispute with the credit card company to get a response. Representative replied that they have trouble with their phone lines. But I tried every way possible to contact them. Saw this excuse used with another customer. If it is the case, why not just use a dedicated cell for business use? Finally got word the item was shipped on 4/5

Fantastic customer service, ability to make modifications to order with fair pricing, owners got involved in order to ensure satisfaction, and material was packaged well with great build quality. Highly recommend.

Communication is terrible. Lead time was off by a factor of 2, no communication on delays- I had to reach out every time just to know what was going on with my thousands of dollars purchase. You want a call back or your voicemail returned? It’s not happening.

Changed an item on the order to an item that was offered free several weeks later. They wanted to charge me more! Price matching? How about you price match yourself?

Customer service was green, so I can cut you some slack, but generally it was atrocious. No promised follow-ups, a lot of “I don’t know what to do let me get back to you.” Simple things. I had to request invoices. Thank goodness I did or I would likely not be getting the correct order.

Order shipped without a heater, it was back ordered, no communication. Heater shipped with the wrong control unit.. I have a feeling I’ll be fighting with them to get the unit I paid for shipped to me in a reasonable time.

The only reason this gets 2 stars is because the product is great. I just want to be able to use it the way I intended and not have to jump through hoops to get quality support and my order correct.

Edit 3/14: Thanks for the response Chris, but no the issue has not been resolved. I do not have the wifi control unit that I ordered and you have not provided a solution.

Fast, professional and friendly.

Outstanding service, fast shipment and competitive price for my sauna orders. Select Sauna is now my favorite sauna store.
Thank You.

Everything went smoothly. Questions when I had them, were quickly answered. The sauna was easy to assemble. Loving every moment. Thank you!!

We recently purchased a sauna after a great deal of research to find an American made sauna that would work in our older home. Select Saunas had one on their website that seemed to fit our needs. The website clearly stated it was 15 amps but on arrival, we discovered that it is 20 amps which our circuitry cannot support. The literature in the box also indicates 15 amps. We reached out to customer service who initially advised us to purchase an adapter. After speaking to an electrician, they advised against it. I reached out to customer service again only to be told that we would need to pay return shipping as well as a 25% restocking fee. Why should I have to pay for their inaccurate advertising and misrepresentation of the product? Not trustworthy at all.

So I was very doubtful in the beginning since I didn't really know if they were credible or not, but after having a short call with customer support, I instantly felt reassured in their competence in helping me in my special situation.

Thank you Select Saunas for helping pick my new favourite sauna!

Not responsive to emails or phone messages. Poor costumer service.

The product is great, the installation instructions could be better. Some elements need a more detailed description or photos, especially the installation of the door!