Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
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Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
501 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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My experience with sellitback was great .
My experience with sellitback was great.
Any problems that occurred were delt with professional. And you can actually speak to a person on the phone unlike the rivals. Well done
12 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Michael,
Thank you for sharing your positive experience with Sellitback. We are delighted to hear that you had a great experience and that any issues were resolved professionally.
At Sellitback, we understand the importance of providing excellent customer service, and we strive to ensure that our customers have a hassle-free and enjoyable experience when selling their unwanted items to us.
We are thrilled that you appreciated our phone support, and we want to assure you that we will continue to offer this service to all of our valued customers.
Once again, thank you for choosing Sellitback, and we hope to do business with you again in the future.
Regards
The SellItback Team
Blooming good booking.
Very simple and easy,fast and quick for those unwanted books.
10 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear D'Arcy,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
A bit sketchy
Nice service to sell unwanted or unused books, just a shame that as the seller I had to chase for payment for a second time in unrelated sales...
23 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear The Steck,
Thank you for taking the time to provide us with your valuable feedback regarding our book selling service. We are sorry to hear that you had to chase for payment for a second time in unrelated sales. We understand that this can be frustrating, and we apologize for any inconvenience caused.
Please be assured that we take all feedback seriously and are committed to improving our services. We have taken note of your experience and will investigate the matter further to ensure that this issue does not occur in the future.
We value your business and appreciate your feedback as it helps us to improve our services. If there is anything else we can assist you with, please do not hesitate to contact us.
Thank you for choosing our book selling service
Regards
The SellItback Team
Compared to other sites this one is…
Compared to other sites this one is very particular about the books they get and will reject easily. When I have tried to refute a rejection as I did not feel it warranted they were not very helpful and kept repeating their policies. My last order looks as though they have lost one package and sent payment without even being informed about this.
4 april 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Christine,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our site and our customer service.
We take great care in selecting the books we offer on our site and our rejection policy is in place to ensure that we only provide our customers with the best quality books. We understand that you may not agree with our decision in this instance, but we hope you can appreciate our commitment to quality.
Please feel free to reach out to our customer care team at cs@sellitback.com in case you have any further questions or concerns.
Regards
The SellItback Team
DON’T USE THIS COMPANY!!
DON’T USE THIS COMPANY!!! I sent off a large amount of books with the promise of almost £15 in payment. I received just over £3! The company claimed that they had to reject a large number of books. I believe that this was a deliberate ploy to get good books for free and, sadly, covers were torn on purpose on a few books by the company when I asked for evidence. My advice would be to use Ziffit and We Buy Books instead who pay out the full amount that they promised.
29 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Nicola,
Thank you for your review. We appreciate your concerns and would like to address them accordingly.
Firstly, we want to assure you that we do not engage in any deliberate damage to our customers' goods and handle all items with care and respect. Our primary goal is to provide a fair and transparent service to all our customers. Damaging the books would serve no purpose for us, as we would not be able to sell them afterward.
We apologize if there was any confusion regarding the payment amount you received. We understand that you were expecting almost £15, but received just over £3.
We usually reject books at the point of processing if they are not in line with our Quality Guidelines. You can read more at https://sellitback.com/quality
Once again, we apologize for any dissatisfaction you may have experienced. If there is anything else we can do to assist you or address your concerns, please do not hesitate to contact our customer service team.
Sincerely,
The SellItback Team.
Fairly good turn around
Accepted books other sites had turned down, but amount offered wasn't great. However, free postage and local drop off points are handy. Payment takes 10-14 days from drop off, so fairly smooth quick turn around.
11 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mrs. Thomson,
Thank you for taking the time to leave a review about your experience with Sell It Back. We appreciate your feedback and we're glad to hear that you found our free postage and local drop off points convenient.
While we understand that the amount we offered for your books may not have been as great as you were hoping for, we strive to provide fair and competitive prices based on the condition and demand for each item. We're sorry if we were unable to meet your expectations in this regard.
We're also pleased to hear that you found our payment process to be fairly smooth and quick. We aim to provide a hassle-free experience for our customers, and we're glad that we were able to do so for you.
Thank you for choosing Sell It Back for your book-selling needs. We hope to have the opportunity to serve you again in the future.
Regards
The SellItback Team
Pass books on AND get paid,
Easy to use App….not easiest but you soon get used to it. Payment always very quick.
3 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Angela,
We are delighted to hear of your experience and we really appreciate your feedback.
Thank you so much for taking the time to share it with us. It means a lot!
Regards
The SellItback Team
Really easy to deal with
14 februari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Marion,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
Lack of communication
20 februari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Yvonne,
Thank you for sharing your feedback regarding your recent experience with our company. We appreciate the opportunity to address your concerns and apologize for any lack of communication you may have encountered.
We understand the importance of timely and effective communication with our customers, and we apologize if we fell short in this aspect. We strive to provide clear and consistent communication throughout the entire process. We are sorry if there were any instances where our communication was not up to the expected standard.
We kindly request additional details regarding the instance where you felt there was a lack of communication.We value your relationship and business with Sellitback and we hope to have the opportunity to serve you again in the future and provide you with a better experience.
Regards
The SellItback Team
Would give 0 stars if I could. AVOID.
Would give 0 stars if I could.
They have not paid me for over a month...i am still arguing my case and now being ignored.
DO NOT USE THIS COMPANY- I DO BELIEVE IT TO BE A SCAM.
Sellitback... if you want me to retract my review then PAY ME!
I gave lots of beautiful books away, to make my family some much needed money for essential items in these hard times we are all facing. I have now technically been robbed in broad daylight. How do these people actually sleep at night?
Disgusting.
4 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mrs Ramsey,
Thank you for sharing your experience with us.
We really regret to hear your grievances in reference to the payment for your order. We would like you to know that it is never our intention to hold customer's payments unreasonably. We completely appreciate your emotions behind giving your personal books away, and we're sure that when those books get to their next owner, they will be equally valued.
In reference to your payment, we have unfortunately identified a technical shortcoming this time, due to which a few of our customer's payments have gotten delayed. We promise that we are trying to fix this problem as soon as possible so all the impacted payments get released to our customers quickly. Moreover, please rest assured that our customer support team will be in touch with you and ensure that your payment is received within this week.
Sincerely,
The SellItBack Team
Avoid dealing with this company
Avoid dealing with this company. They have not processed my payment for more than 1 month and I am still waiting . Contacted them numerous times and they keep delaying payment for no reason. I have dealt with several other companies without any problems , however sell it back is awful. with the cost of living crisis I had to sell books to help me with food and bills, now they took my books and did not pay me and I’m struggling .
1 maart 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Fab,
Thank you for sharing your experience with us.
We are really sorry to hear that your payments have been delayed. It's never our intention to delay the payments for our customers and we would like to explore what has gone wrong here. We have requested for your order details which this review is in relation to, so we can investigate your concern and resolve it for you. We would really appreciate your patience in this and our customer support team will be in touch with you soon.
Yours Sincerely,
The SellItback Team
Easy to use app I like your option of…
Easy to use app I like your option of at least 10 items am makes boxes not to heavy to send
23 februari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear kj,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
…don't waste your time with these
Don't waste your time scanning there prices are rubbish when they do give you a gòod price for a book that is in perfect condition they will rip the cover and say that it was ripped when it was sent because that happened to me also they take so long to pay once I waited for 3 weeks before they paid me do not use this company to sale you stuff Webuybooks & Ziffit are miles better
24 januari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Jason,
Thank you for sharing your experience with us.
You are more than welcome to use Ziffit and Webuybooks because as a customer you have the options to choose from.
In relation to your comment on us ripping books, please note that doing so would not be of any benefit to us given that we are the ones paying to ship the items from either a residence or the parcel shop, back to us. We buy used books and we accept them as long as they are in line with our quality guidelines. The reason we do that is because we then in turn, sell them. So that is therefore, another reason why ripping a book as you have suggested we do is not going to be in our interest.
Yours Sincerely,
The SellItback Team
Avoid, they expect you to pack 43 books in 1 box then spend money driving it to collection point. Use ziffit instead
When you sell via the app it tells you how many boxes to pack. I was told to pack 43 mostly hardback books into one box. The limit is 15kg, the books weighed over 17kg. They've replied to say that's not the case, well I took screenshots, so they clearly need to work on their app as that is not accurate. I was told *I* had to drive those books to a collection point. Meanwhile Ziffit already confirmed a DPD courier and collected the next working day. I used this app at the same time as a test to see if it's better than ziffit. I called customer service immediately to try and figure out what was going on. Nobody there. Ok after work hours, fine I'll email. No reply until after I left the original trustpilot review, and that was two working days later. They offered a collection, even though now they've decided they only do collection for 60+ books (used to not be the case) so that was good. The first guy who called was very polite and I was feeling much more positive about the app and everything. Sadly, the second guy was extremely rude and even though I told him I was busy he insisted on being rude to me for no reason, for that only I would not recommend this app. I would also not use this app again as expecting me to lift 17kg of books to a collection point isn't good. Lastly, it's been nearly two weeks and I still have not been paid, and like other reviewers one of the perfect books they said was "ripped" which was not the case. Ziffit came to collect, paid more, and paid quicker. The only plus point to this app is they take some items ziffit don't, but it's absolutely not worth the 1p they pay for most items. Put your books in a little free library instead. Will update if I get paid.
4 februari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Dr. Moorhouse,
Thank you for taking time to share your experience with us.
We apologize for the delay in getting back to you. We have made note of your feedback and looked into the aspects you have pointed out to. Having investigated the matter we can confirm that we do not advise customers to pack all books into one box, neither do we insist that they be dropped-off. The choice is the customers, depending on the number of items. We see that we actually offered you a home collection as a gesture of goodwill.
Therefore we do genuinely engage customers as and when needed to ensure the best experience possible. If you can please provide us any information you have that indicates our advice on packaging and drop-off as you state in your feedback, it will help us look into this matter further.
We also wish to point out that you emailed us on a Saturday when our Customer Experience team was not at work. Unfortunately we are unable to respond during non-working hours. To then say we did not respond is unfair.
Thank you for your understanding and we look forward to hearing from you.
Yours Sincerely,
The SellItback Team
Bit of a rip off tbh
Bit of a rip off tbh. Mint condition books mostly valued at 3. then they had the cheek to reject 2 books i sent, but these were only valued at 3p and 10p it wasn't worth arguing about. However, although not paid for these books- they were not returned to me - but the money deducted from the small sale value. Never found out which 2 were rejected or why. Wouldn’t recommend or use this company again.
17 januari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Lara,
Thank you for sharing your experience with us.
We usually reject books at the point of processing if they are not in line with our Quality Guidelines. You can read more at https://sellitback.com/quality
In relation to returning of books, we do not offer this to any of our customers. We detail this in our Terms
and Conditions, which you can read more about at https://sellitback.com/terms
Please check our General Trading Conditions which is number 9 on this page. More specifically, please refer to 9.7 which states: "The items that have failed our Quality Check will be recycled responsibly by us and cannot be returned to you under any circumstances."
And finally, in relation to not knowing why your books were rejected, we offer all our customers the option to view images of the books we have rejected on your Sellitback account. If you take time to check on this feature, you would be appropriately informed on why we rejected your book(s).
Have a nice day!
Sincerely,
The SellItback Team
super easy way to make some cash
Really easy to use, didn’t cost me anything to send the books, arrived quickly with frequent email updates and was paid a week later
2 februari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear Customer,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
Recurring Issues with Sellitback…
Two recurring problems with Sellitback. One relatively minor, the other...make you own mind up.
Firstly damaged book rejections. Fair enough you might think, but in the two most recent instances book covers which were definitely undamaged when packed became torn in almost exactly the same manner which would definitely have been noticed and dealt with BEFORE the item was packed. Customer Support a waste of time, offering a self referring bot-loop of "Here is photo of damaged item...damaged item rejected as per T&C...avoid sending damaged items" logic, completely ignoring email explaining damage likely caused by some h**** ****d (heavy handed, cleanse your minds) herbert at their end racing to meet a parcel opening shift quota.
Secondly and most weirdly...items I've never scanned appearing on the accepted items list on my account when I log in - when there shouldn't be anything there. Reported this to Customer Support but no response. Easy enough to remove it's true...but what if grotty items were added? Yuk. Even worse Sellitback hold bank account details on my profile in plain text (not hashed, partially blanked or encrypted) so if there's a flaw allowing data leakage across user accounts, how safe is your personal data with this operation?
To be fair parcels end up in the right place eventually. Trades are processed reasonably quickly and payments come through OK. But in my experience probably the slowest and least responsive of the major players.
But data leakage is a genuine concern. Definitely considering terminating relationship with Sellitback because of this.
17 januari 2023
Antwoord van Sellitback
Hi Craig,
Thank you for taking time to share your experience with us.
Your thoughts on the speed with which we process your orders and eventually pay is appreciated and we will pass it on the relevant stakeholders to look into.
We hope to also address the other concerns here as well. Firstly, damaged book rejections - it appears that you are suggesting we might have had something to do with the damages caused to the books you sent us. Please note that we pay for these books to be shipped from either drop-off points or one’s home/office if it were a collection. We also buy to resell.
Therefore it is in our interest to ensure the books are in the condition as outlined in our Quality Guidelines. If they are not, it is the obligation of 'herbert' to ensure he is doing as per the training he has received. It is also therefore, not in our interest to offer/pay for the books, pay for it to be shipped to us and then damage them intentionally during processing. We hope this makes sense.
Secondly, in relation to the self-referring bot loop, we draft responses to customers to ensure clear, simple and effective communication. We also ensure we reference our T&C’s as these establish the ground rules when it comes to how we do business in relation to offering for, receiving and processing customer orders.
Thirdly, we apologize that you are seeing items you never scanned, in your account. To be honest, we have never had this feedback in the many years we have been operating as Sellitback. But there is always a first.
For us this would mean, the possibility of paying customers for items they never put through which is a risk we would have mapped-out and taken measures to prevent. If this has occurred we would like our Tech Support team to look into – if you can please share screenshots or simply an order ID, we will do the needful. Uploading ‘grotty’ content is something we do not have time for.
And finally, your feedback on us holding bank details on your profile in plain text is concerning. and we empathise with you if you are worried. We have looked into this matter and it appears to be a glitch or a bug, especially given that we have had no other similar reports. Therefore it appears to be an insolated incident. This is clearly something no body wants and we take such feedback extremely seriously. If you can share your order ID, someone in our team will be in touch so that we can take a closer look at this.
Thank you
Sincerely,
The Sellitback Team
Sellitback very slow on payout
Sent 4 boxes of books which were collected from my home address.
Value of the books was around £18 that was then reduced to £15 on the payment schedule and again reduced to £13.
I only wanted to test the promptness of the transaction. They had the books on the 20th took till today 29th only because I phoned them up and ask them where's the payment.
Collection prompt payment very slow wouldn't use them again too slow on payout.
30 januari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Hi Adrian,
Thank you for taking time to share your experience with us.
We apologize for the delay in processing your payment. We thank you for giving us an opportunity and we hope to serve you again in the future.
Sincerely,
The Sellitback Team
Very helpful customer service
The team were very helpful when item didn't arrive due to strikes etc,; quick replies and apologetic even if not at fault.
12 januari 2023
Review zonder uitnodiging
Antwoord van Sellitback
Dear JF,
You've made our day. Thank you for your feedback as it helps us focus on doing what's best for our customers.
We look forward to serving you again.
I tried this company for the first…
I tried this company for the first time. Sent 2 boxes with almost 100 books in good condition (should have taken photos) and they claim that around 20 were not good for selling and then they kept the books. Most of the books for 1p. Collection was a nightmare. I used to sell my books to Ziffit and I have never this kind of problems. I will not recommend.
23 december 2022
Antwoord van Sellitback
Dear Vanessa,
We're sorry to hear about your experience.
Ensuring our customers receive the very best service is key to us, we have explored what has gone wrong here. We really appreciate your business with Sellitback and we would like to reassure you that we have carefully assessed each item included in your order, and our Quality team has identified that there were 16 books in the order that were not in line with the acceptable conditions mentioned in our T&C.
We appreciate the sentiments behind giving away your personal copies of books for sale but unfortunately due to the defects identified, we are unable to process those items and the best alternative was to recycle them. We hope you will understand it is never our intention to not pay a fair price to customers who sell their books to us so, for future reference, we would suggest checking all items thoroughly for quality issues as described on our website before sending them to us.
Please feel free to reach out to our customer care team at cs@sellitback.com in case you have any further questions or concerns.
Yours Sincerely
The SellItback Team
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